I think Pam is the greatest bud tender , I ever had the pleasure of meeting…read more she had all the answers to my questions . I surely will be back.The store is great.

I was very happy with the service and the quality. Use to get the matches there but they don't sell…read morethem anymore. I wish they would sell them again. Have sent some friends over there. They are also pleased.also returning to the dispensary on a regular. I also like the delicious service.delivery is very nice too.

Great place and nice people! I got a joint here and it was awesome! Highly recommend this place!read more

The business is ok, located by McDonalds in Coxsackie. They have a long list of flower,…read moreconcentrates and other related products. But they are by fact the worse dispensary when it comes to sale products and specials. They are only friendly when you are buying loads of products. One time for example, I went in and asked for what they had on special and the manager Ryan said they didn't have any specials. Then when i saw him talking to another customer he had a sheet he was reading off current daily specials. Hopefully, there will be more businesses like this that can be honest when talking to people. Stay Away!!!!!

Well I wrote a review of an unpleasant experience and for the first time ever the owner wrote back…read moreand offered to make it right. I completely appreciate that. That is the best customer service I have ever had after a review. You can tell he really wants to keep a good business! I will shop there again just for that:) Thank you.

Worst dispensary I've ever been to .. prices are so high and not much of a variety. .please do…read morebetter

From walking in the door I felt welcomed and not at all pressured in any way. It's been 20 yrs…read moresince I smoked any weed, so all this legal stuff is just confounding. I have multiple herniated and bulging discs and the pain can be Brutal. Staci listened to me patiently and made a recommendation that was Spot - F*ing - On. And the prices were so good I bought another just to try something extra to help with sleep. So far so good and I am Definitely going back. Recommend to all

Great selection and one of the only dispensaries north of the mohawk river to carry one of my…read morefavorite growers. Convenient location off northway and smart and informed bud tenders.

Watched this spot get built from the ground up on my drive home every day and it has turned into a…read morebeautiful space! Great selection, fair prices, and super friendly service in a clean and pleasant environment -- what more could you ask for in a dispensary? I'll be back many times.

I was on my way home and took a different route to try a new place. Not this one. I just happened…read moreupon it. Surprise! This one is right there! All shiny and new. You stop, take a left, take a left. Easy peasy. Greeted and offered non thc samples for taste. Very knowledgeable if you don't know much about it. I'm sleeping soundly. Thank you!! :-)

I especially decided to shop here because it happened to be less than a mile away where I was for a…read morefunction. And...I had checked out their menu online! This was the only place in the area where I could get brands I have been looking for. I was completely pleased with whole experience at Upstate Canna. Plenty of parking in front of the store. Pleasant check-in. Layout utilizes space efficiently so you can view products. Tremendous selection of flower and prices to fit every budget. many other products to choose from as well. I was very pleased with the prices on what I bought. Jeremy, my budtender was pleasant (as was Joe, lol) and knowledgeable about what I purchased. Overall, this was a great first-time experience. As a veteran of visiting six state's worth of dispensaries, I have had many good, some mediocre, and flat-out poor experiences (just a few). I will definitely visit again if I am in the Albany/Schenectady area.

I arrived at around 10am on a Friday to check out the first legally licensed by NYS upstate…read morecannabis dispensary. Very exciting! Not counting drive time, the entire process from line to purchase took 30 minutes. I overheard that the wait time is much longer after lunchtime. While the obvious reason for this is supply versus demand (one legal dispensary in the area), there are some other best practices I have seen used at other dispensaries that I think Upstate Canna should adopt: 1: A preorder process. I've ordered online at other dispensaries and they text me the information to present with my ID at the door upon arrival and that gets me into the express in and out lane. 2: Merch. There is a smoke shop and a candy shop down the street from Upstate Canna. Yet they have a entire space where folks just check in and wait on a u shaped booth. That is prime real estate to add snacks and pipes and such. 3: The check in person didn't know what was on the menu. There was a big screen sort of power point but if people are just going to sit around for 30 minutes waiting to buy, consider having a menu for them to look at while they wait or even just a QR code they can scan that pulls up the current online menu where they can... order ahead and pay to save time. Additionally, while they smartly had two atm machines on site, neither worked. Which is a obvious issue that I recognize they have only so much control over but, they're taking up space and not working which would suck for anyone needing to get cash to make a purchase. The above stuff being updated would bump stars up to 4-5 later for me. At the moment, they are the only legal shop in town so it isn't a big deal and easy to overlook but competing dispensaries will inevitably arrive.l and compete for my business. That was the needs work stuff that dropped them from a 5 to a 3 star. Now to talk about the good stuff! Customer service was friendly. From the check in to the sale. Staff were friendly and knowledgeable (except check in guy who was just friendly). I learned that Upstate Canna is going to be implementing a delivery service which is absolutely fantastic! Assuming they end up having a location close enough to me in Colonie for it to be used eventually I will. Product seemed pretty good but I need to do some more research over the weekend :) They have a good selection of local flower and vape blends. Even pre rolls and tinctures. Though the tincture selection was a bit limited it was still better than some places I've been. At the end of the day, if they can get their transaction time down to less time than it takes me to drive to MA and pick up my order (currently that is 48 minutes) and they make good choices about capitalizing on their first mover advantage in the region to adopt best practices, I am very optimistic that this local business will thrive and that I will be visiting again!

Oh my goodness, this store has such an amazing array of products and will have anything that you're…read morelooking for. If you're looking for just some enjoyment there's plenty! If you're looking for something to help with pain or nausea they have that! They even have some good options of strains to stay awake during the day. When you walk into the store itself you are greeted by staff and they are there to help you look for exactly what you need. You can also just browse alone as well, no pushy staff here, all super friendly. The employee I was working with was Josiah and he was friendly and helpful. Nobody was pushy to buy more either. My picture cost me about $190 total, which for the quality of the items I got very reasonable in my opinion. This is a family owned shop and I'd go out of my way to buy from here again.

Almost missed it because it's slightly hidden, glad I spotted it! Friendly staff for sure. Lots of…read moreitems and cool stickers. I picked up a jet black king palm roach clip. I can't wait to use it! Definitely check out this shop if you're in the area.

5 stars all the way up! No matter what these guys got you!…read morefor whatever you looking for. the best smoke shop in upstat right now.