I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

This company moved us from Ohio to Florida. They did over $10,000 in damage to our furniture and…read moreover charged us. You will be better off with a different moving company.

Do not get these people to move you thay will take your money and not do the job and thin tell you…read morethay can't give it back and take your things apart and not pit them together and say that don't put things together but thay can take them apart and thay don't place things where thay need to go thay put it where thay feel it can land vary bad job these people need to go out of business

We moved our household contents from AZ to PA using Pods Moving and Storage. Everything from our…read moreinitial inquiry about the Pod service to the destination delivery was nothing but extraordinary. Phone inquiries were immediately answered. There was consistent followup. And the price for the Pod rental and move was very reasonable as compared to using an established moving company. The Pod unit was clean. Pod deliveries and pickups were on time. The pickup and delivery personnel were professional, friendly and competent. On the WPA/Leetsdale end, a "shout out" to Chazz! who handled the delivery and pickup of our Pod. He was friendly , informative, professional and very careful in positioning and picking up our Pod. I would highly recommend using Pods Moving and Storage for your move!

Would give 0 stars if it was an option. Our Pod was picked up in Colorado, no issues with delivery…read moreof the pod or coming back to get it in Colorado in June. Our pod was shipped to Leetsdale and has NOT MOVED. My husband flew home to meet the Pods delivery that was supposed to be dropped the 3rd of August, then was rescheduled for today, the 4th of August. We get no phone call-nothing- just an email that says it's now rescheduled for the 14th of August! This is totally unacceptable,y husband has a flight back to Denver on Friday 7th. We should be a top priority to get this pod delivered. Will never, NEVER use pods again. People if you are moving long distance and timing is a factor DO not use this service. We paid over $4k for this mess!

This was the absolute worst experience I have ever had with a move. I wanted to make my move from…read morePittsburgh to Alabama as painless as possible, so I figured hiring full service movers to pack and unpack would be nice. I was quoted $10,000 for my 3 bedroom home to be transported. Other companies quoted me from $5,000-$7,500, but David (the estimator) was very nice and convincing that everything would go smoothly, so we splurged. 1. When the packers were packing my house up into boxes, the assistant packer spilled a whole bag of lentils in my basement. He never bothered to tell me and never bothered to clean it up. They also left empty tape rolls and box tops all over my house. They did not clean up after themselves. 2. The movers arrived the next day to load the van. There were four of them, two of them stood around and talked the whole time and barely moved anything. When they felt they had loaded everything, they hurried up and closed the van and didnt even bother to do a walk through to make sure everything was taken. They left two closets fully stocked and we had to throw away an ironing board, shoe racks, and figure out how to transport two bags of the clothing. 3. They advised me of a delivery window of 5 days that my stuff would be delivered and I would know the exact day about 3 days prior. They said the night before my delivery, my driver would contact me to let me know an estimated arrival time. We tried to reach the driver multiple times the entire day before up until 11 pm. I was told he would call by 9 pm. The coordinator tried to reach him multiple times and he wasn't responding to her as well. The next morning at 7 am, the driver texts me to tell me he will be there by 8 am. How unprofessional! He uses having a flat tire as an excuse to not responding the entire day prior. Communication is essential in this business. 4. We had paid for unpacking as well. They said they don't unpack and just put things out of the box and onto a countertop. No thanks! That's not unpacking. 5. Carol, the coordinator for the move, sent me a final price. Then she goes back and changes it to $1,000 more and charges my credit card. When I asked for a detailed invoice, she had to go to the billing department because there wasn't one made. Three days later and two followup emails requesting a detailed invoice later, she calls and asks if the movers unpacked my goods. When I said they didn't, she says invoice should be ready later that day. They sent the invoice the next day and just basically tweaked numbers to justify the amount they arbitrarily charged my credit card without running actual numbers. I sent an email to Carol after the initial packing disaster and she said she would send this to people help resolve the matter, never heard from anyone. I went with this company because of the positive reviews, but I urge others to go with small moving companies that actually care about the clients and not big corporations that don't quality control. I used Moto Movers the year prior from akron to Pittsburgh, and he was amazing, personable, and good. He was willing to do this move, but I thought let me try a bigger company. Learnt my lesson! Most traumatic move of my life, and we move every couple years for my husbands job.

Terrible service all around. You wait longer here for fuel then any penske iv ever been too. Iv…read morebeen late for appointments when first coming here. Now I just add a half hour on to the next stop after sadly.