Fantastic service! Great quality! And the price was better than any other company I checked out…read morethere on the web! Super friendly, courteous, and polite! I won't go anywhere else, and recommend them to everyone I know!

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

We used this company recently for a move from our two bedroom loft in downtown Pittsburgh to a…read moretownhouse in Lawrenceville. Overall we had a very negative experience. We had been planning the move with them for weeks. Leading up to the day, we were very straight forward about how much stuff we had and the difficult items we had. In our opinion, this move should've taken 4 hours. It took almost 7. 1. We paid for three movers at $239/hour. Many times throughout the day, one of the guys frequently was standing around on his phone. One of the other guys wouldn't stop complaining. Frequently the two guys I just mentioned were doing the work of one person - such as moving items on dolly to a truck - does that really require two men? We paid for three people, but after considering the poor work ethic of one of them and the fact that two people were sometimes doing the work of one, we really only got 1.5 people. 2. They damaged several pieces of our furniture. And didn't come with enough supplies to protect all of our furniture. (We ended up having to use our own blankets to protect our headboard). See photos provided. There were multiple scratches made to expensive wooden pieces, and giant holes ripped in the bottom of our mattress. 3. My husband called the company in the middle of the move to see if they could have a word with their crew, because at that point we were pretty unhappy. Asked if he could have them please pick up the pace because we were paying by the hour, and it was taking longer than expected (see note 1 about paying for three people but only getting one and a half due to playing around on phone and doing inefficient work). The response from the company was that we had "unrealistic expectations" and they didn't help us at all. So according to this company, expecting to get three peoples amount of work done when you paid three people is unrealistic. Expecting people you are paying hourly to not be on their phones is unrealistic. Expecting people you are paying to be professional and not complain incessantly is unrealistic. They made no attempt what so ever to make things right. 4. By the end of the day, even the crew lead was visibly annoyed by his crew. He was a hustler and the only reason this review is getting 2 stars instead of 1. 5. Forgot to mention the couch. We have a three person seater with a sleeper couch. We warned them ahead of time that this would be the hardest piece to move. Two of the guys tried for about a half hour to get it out the front door before my husband had to go and show them how to do everything. Then they proceeded for an hour after that trying to get the couch into the elevator. We told them it wasn't going to fit and they would have to take the stairs (When we moved into our place 2 years ago, movers took it UP the stairs no problem, very quickly. We are only on the third floor). They repeatedly said "yeah, we're not doing that" and proceeded to complain and take more and more time that WE were paying for. Eventually they had to take the stairs, of course. So it effectively took them 1.5 hours to do something that took a different company (the one that helped us move in) less than a half hour. Overall they started at 8am and ended at 2:45 pm. We paid over $2,000, for a job that took way longer than it needed to. We paid for three men and didn't get the power of three men. We have damaged furniture. And despite all of this, we were told that we had unrealistic expectations and they were happy to take our money. We felt scammed and wouldn't use this company again. Save yourself the time, money, and headache. Do not hire this company.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

This company moved us from Ohio to Florida. They did over $10,000 in damage to our furniture and…read moreover charged us. You will be better off with a different moving company.

Do not get these people to move you thay will take your money and not do the job and thin tell you…read morethay can't give it back and take your things apart and not pit them together and say that don't put things together but thay can take them apart and thay don't place things where thay need to go thay put it where thay feel it can land vary bad job these people need to go out of business

We moved our household contents from AZ to PA using Pods Moving and Storage. Everything from our…read moreinitial inquiry about the Pod service to the destination delivery was nothing but extraordinary. Phone inquiries were immediately answered. There was consistent followup. And the price for the Pod rental and move was very reasonable as compared to using an established moving company. The Pod unit was clean. Pod deliveries and pickups were on time. The pickup and delivery personnel were professional, friendly and competent. On the WPA/Leetsdale end, a "shout out" to Chazz! who handled the delivery and pickup of our Pod. He was friendly , informative, professional and very careful in positioning and picking up our Pod. I would highly recommend using Pods Moving and Storage for your move!

I used PODS for a long-distance move and, while the moving/storage service itself was generally…read moreacceptable, my experience with the post-delivery property damage claim process has been extremely disappointing. (The Leetsdale PA office was the local facility that handled the PA portions of my PODS move.) During delivery and pickup, damage occurred to my property, including lawn and driveway/asphalt edge damage. Since reporting the issue, the primary challenge has not been a disagreement over dollar amounts, but rather the handling of the claim itself. The process has involved long communication gaps, repeated follow-ups, incomplete consideration of documented damages, and inconsistent responses between the various parties involved in the claim process. Despite providing photos, contractor estimates, and supporting documentation, the matter has remained unresolved for an extended period of time with little proactive communication. What has been most frustrating is the apparent lack of accountability and coordination between PODS, the third-party administrators, and the adjusters handling the file. Communication often resumed only after escalations or external complaints were filed. I understand that claims investigations take time, and I have tried to remain patient and professional throughout the process. However, customers should not have to repeatedly chase updates or struggle to obtain clear answers regarding the status and scope of their claim. Based on my experience, I would strongly encourage anyone using PODS to carefully document delivery conditions and understand that, if property damage occurs, the claims handling experience may be significantly more difficult than expected. __________________________________________________________________ @Business Manager, Thank you for the response. This matter has already been extensively documented through the existing claim process involving Gallagher Bassett and McLarens, including photographs, contractor estimates, and prior correspondence over an extended period of time. My primary concern remains the prolonged and fragmented handling of the claim despite repeated follow-up attempts. I remain willing to cooperate in resolving the matter and would appreciate clear ownership of the claim and meaningful next steps towards resolution. Thank you.

This was the absolute worst experience I have ever had with a move. I wanted to make my move from…read morePittsburgh to Alabama as painless as possible, so I figured hiring full service movers to pack and unpack would be nice. I was quoted $10,000 for my 3 bedroom home to be transported. Other companies quoted me from $5,000-$7,500, but David (the estimator) was very nice and convincing that everything would go smoothly, so we splurged. 1. When the packers were packing my house up into boxes, the assistant packer spilled a whole bag of lentils in my basement. He never bothered to tell me and never bothered to clean it up. They also left empty tape rolls and box tops all over my house. They did not clean up after themselves. 2. The movers arrived the next day to load the van. There were four of them, two of them stood around and talked the whole time and barely moved anything. When they felt they had loaded everything, they hurried up and closed the van and didnt even bother to do a walk through to make sure everything was taken. They left two closets fully stocked and we had to throw away an ironing board, shoe racks, and figure out how to transport two bags of the clothing. 3. They advised me of a delivery window of 5 days that my stuff would be delivered and I would know the exact day about 3 days prior. They said the night before my delivery, my driver would contact me to let me know an estimated arrival time. We tried to reach the driver multiple times the entire day before up until 11 pm. I was told he would call by 9 pm. The coordinator tried to reach him multiple times and he wasn't responding to her as well. The next morning at 7 am, the driver texts me to tell me he will be there by 8 am. How unprofessional! He uses having a flat tire as an excuse to not responding the entire day prior. Communication is essential in this business. 4. We had paid for unpacking as well. They said they don't unpack and just put things out of the box and onto a countertop. No thanks! That's not unpacking. 5. Carol, the coordinator for the move, sent me a final price. Then she goes back and changes it to $1,000 more and charges my credit card. When I asked for a detailed invoice, she had to go to the billing department because there wasn't one made. Three days later and two followup emails requesting a detailed invoice later, she calls and asks if the movers unpacked my goods. When I said they didn't, she says invoice should be ready later that day. They sent the invoice the next day and just basically tweaked numbers to justify the amount they arbitrarily charged my credit card without running actual numbers. I sent an email to Carol after the initial packing disaster and she said she would send this to people help resolve the matter, never heard from anyone. I went with this company because of the positive reviews, but I urge others to go with small moving companies that actually care about the clients and not big corporations that don't quality control. I used Moto Movers the year prior from akron to Pittsburgh, and he was amazing, personable, and good. He was willing to do this move, but I thought let me try a bigger company. Learnt my lesson! Most traumatic move of my life, and we move every couple years for my husbands job.

Terrible service all around. You wait longer here for fuel then any penske iv ever been too. Iv…read morebeen late for appointments when first coming here. Now I just add a half hour on to the next stop after sadly.

Absolutely awesome company to work with. Hired them to move a piano . i called about 7 companies…read morefor quotes and not only were they the best price but well worth it. They were on time and took extra care to do everything right so not to damage the piano or even get dirt on my carpet. They were polite and personable. I will definitely call them again and recommend them to my friends when in need of a moving service.

Kim, in the office, was very helpful and followed up on questions, etc…read more Patrick was able to explain his services and reassured me that he would take care of my nephew's belongings. My nephew happens to have mental health issues to which Patrick offered kindness and understanding. He and his help kept the agreed timeline for packing and moving. His moving business is able to offer storage, clean out, etc. to residential and commercial moving. I felt very at ease. I found him and Kim to be kind and caring. I would hire this company again and again. Call them 412.231.3426.