I revisited the store today and met the new owner and got a very different vibe walking store. It's very clear that they are putting effort into cleaning things up and changing the stores way of doing things. I feel hopeful that the reptiles will be taken care of going forward. The owner was very nice.l and great to communicate with. read more

Great service and the people who work here are vary informed. They have a great selection of snakes, spiders and lizards, and the value of all pets with and without housing included. read more

Hands down, I'm a huge fan of this place. I've been coming here for years, and they're always super friendly and knowledgeable. I actually asked them to watch my bearded dragon while I was away, and she had an amazing time! They took great care of her, and she really appreciated it. If you need a reliable and affordable reptile sitter, this is the spot to go. read more

Hoffmanns Reptiles - Rocket - Livestock Feed & Supply Near Me - Concord, California

New ownership is absolutely amazing they are helpful, putting in the effort to revamp displays and starting to get more inventory of enclosures as well. Highly recommend for variety of food for all reptiles as well. read more

They always have what I need and are super friendly. I drive out from Clayton on a weekly basis and it's always a great experience!

Literally emaciated and dead animals when I walked in. There was an ornate uromastyx emaciated and weak laying on the dead body of its cage mate. I told the employee I needed a feeder rat for my ball python and I needed him to show me this lizard wasn't dead and sure enough it was dead. There was multiple bearded dragons and tegus in the same state. Emaciated and weak. The place is a disgrace. If contra costa county had an authority for animals other than cats or dogs it would have been shut down a long time ago. The place is a disgrace. read more

The place is poorly kept up. Enclosures are poorly kept up, a lot of animal waste present in both occupied and empty enclosures. A lot of the enclosures lacked water and hides. I've been in the hobby for over 2 decades and the smell alone was terrible for a reptile store. read more

They take good care of all their animals on display regardless of their species. They have a good selection and the new owner is as professional and polite as the former owner. Very knowledgable too and seem to be cleaning as much as possible in between customers before I walk in. read more

I've been coming here for a while to get live rats for my snake. Despite the awful smell and dirty conditions inside the store, I continued to come weekly since this was the only place in the area selling live feeders. Unfortunately, I recently discovered that my snake had mites, almost certainly introduced from this store--either from the rats I purchased or the unsanitary environment itself. This is completely unacceptable. I wanted to like this place, but I need to give a serious warning: do not purchase reptiles or feeders here. The conditions are filthy, and the health risks to your pets are very real. read more

Enclosures lacked the bare minimum. Some snakes didn't have hides and some only had about a cm of substrate. I understand that reptile shops will come with its' smells, but to try and cover it up with incense is extremely harmful to reptiles' small and fragile lungs. Don't be surprised if the reptile you bring home from Hoffmans ends up having respiratory issues. It's a shame because I would love to have a small business I could support in good conscience closer by rather than driving to Berkeley for feeders. read more

Very friendly and knowledgeable. I felt confident bringing home a bearded dragon as a first timer. They encouraged me to call if I had doubts or more questions. The staff is very kind. They even took the time to let me hold their huge boa snake. Although we live a few cities over we will be coming back for bugs and more snake holding. read more

They are small but mighty! They are the only place that has everything I need in the east bay. My lizard and I are so grateful for them!

A dark, gloomy smelly place but it's reptiles and it's expected, however today I stood around the counter forc20 mins while a guy ignored me as he was messing with security system. You had a customer and I left finding what I needed closer to home and will do business there now read more

I've been here a few times since the new owner has taken over. I was really hoping for some sweeping changes. But it still heavily smells of feces, the reptile enclosures are bare. Very few tanks have hides in them, most have piles of feces, several contained more animals than there should be, and several of the animals did not look well. read more

Place was cool the young guy is always nice to me I don't see all the problems you all see

Staff is always friendly and helpful, they are extremely knowledgeable about everything to do with reptiles. I came in needing some feeder mice for my dumerils boa and their supplier came short but they recommended feeder rats about the same size as the mice and it worked out perfectly. Thank you read more

I walked to Hoffman's just now and I will say it is in sad shape all you can smell is ammonia from dirty cages. I was only going to see the pet rats that were available. I WISH I KNEW WHO TO REPORT THIS SHOP TO! 4 female rats all in one tiny hide shelter . NO FOOD, NO CHEW BLOCKS OR EVEN A DROP OF WATER IN THEIR WATER BOTTLE same with the 4 adult guinea pigs right next to the rats . I reach on the out side of where there were bottle was and they all started squealing as the empty ball rattled around. Probably haven't had water for a few days! Yes, I called the employee over quietly and pointed those things out to him. Even helped him grab the water bottle from the rats cage so he could fill them . I could visibly see the rats were infested with mites/ lice . I knew now what to look for as my 2 girls I bought 5 years ago were also infested with the same warm blooded mites read more

Fantastic caring business that really cares about the reptiles they sell and care for. They also solved my home rat control problem, suggesting I place snake shedding (which they give me) around the outside of the house and presto, no more rats read more

Hoffmann's is stealing from you. I've shopped here for over 5 years now, I would come in about once a month to buy those meal worms/super worms to give to my animals. normally buying 100 at a time, I remember when the employees would have a huge container and count them out one by one, until they had shipment of 50 per container. I don't know how many of us are buying those things but I'm guessing a lot. ever tried counting them? no? well I do, and you never get 50 worms. I'm shocked when I actually recieve the amount they say you are getting. once there were only 20 worms in that container! 20! its kind of insane that 30 super worms were missing. Also when they are charging you 35 cents a worm, I'm just trying to receive what I paid for. The old owner would look at me weird but was nice and just gave me the missing/already paid for worms. the new owner told my mother he wont be doing that for us in a rude and a matter of fact attitude. how does he think this is right? To fully charge his customers for 50 per container when that's not what you are receiving. do you put a quarter into a gumball machine for nothing? because that what he's asking of us. fraud. also gum isn't even a quarter anymore, try 50 cents lol read more

I went in on a Saturday, and Sam was amazing. I'm taking over the animals at my daughters pre school and I knew nothing about turtles and Sam took the time to talk to me, ask me questions and write it down so I can pass the info on to the next person. They had a variety of animals, and everything looked very clean and well maintained. read more

The store was dark, smelly and the reptiles looked uncared for. Dirty cages and a poor layout throughout the store. No, thank you.

I would leave no stars but 1 star is the only option. I walked into there store last week, seen this sick snake. Skin was coming off in all places. Not properly coming off. Had bugs in the tank. The guy working drop the mice bin as he was walking into the back room and you see mice scrambling everywhere. I post a video on their Facebook page but they decided to delete and block me instead of taking care of the snake and excepting the truth. read more

Hoffmanns Reptiles - Sick Children's Python - Livestock Feed & Supply Near Me - Concord, California

I've been coming here for years and no complaints! They always help me with anything I need and I've got all my reptiles here. I've even boarded my beardie and one of my snakes and there was no issues. Great place to get your feeders as well! read more

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Went in to the store today and had the best experience with Nathaniel helping us. My son is Autistic and asks a million questions and lists loads of facts and Nathaniel was so patient with him and made us feel really welcome! Thank you' read more

UPDATE: Oh my God, I'm screaming over here ... Spoke with the owner. He said we should have, instead of bringing the mostly-starved, sick bunny we'd bought from him to the vet, we should have brought the little guy (with whom our kids had already fallen in love) back to his shop for a refund, and he would have fed it to one of their snakes. AAAAAAAGHHHH!!!!!!!!!!!!!!!! *** So, counter intuitively perhaps, Hoffmans Reptile store sells bunnies! My honey and our kids visited, bought the cutest bunnies ever. Meet Jamie and Cersei, the cutest, softest littlr incestuous couple ever. (There's a phrase you don't see too often, right? Thanks George R.R. Martin for that.) We took J&C to our friendly neighborhood vet for a checkup just as soon as we could get in. There, we were surprised to learn that the bunnies had been poorly cared for, and that Jamie wasn't slim, but instead was starving to death since he can't eat, as they weren't given a basic staple of their diet, Timothy hay, that keeps their back teeth from painfully overgrowing. (Note, this is not the same as the front teeth which can be trimmed by owners as a normal part of bunny ownership.) I'm writing this review from the waiting room at the vet's office, where they're xraying poor Jamie's mouth after a weekend of a liquid diet and pain meds just to keep him alive long enough to further diagnose. So sad for our bunny. Also, we're at about $1,000 in bunny vet bills so far (I'm attaching a copy of todays bill; Friday's is separate) for our little guy. Shame on you, Hoffmans. You should know better, and caused this animal unnecessary pain and suffering, along with costing our family $1000 ... and counting ... read more

Hoffmanns Reptiles - See the little guy on the left? That's our half starved $1000 in vet bills bunny from Hoffmans. - Livestock Feed & Supply Near Me - Concord, California

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We came here with our 5 year old and Sam was the most helpful, knowledgeable and patient person. She showed him many things and gave him a snakeskin to take home. We will be back when we decide what we will get in the future. read more

Staff is knowledgeable and friendly. Only place around that has live mice for my daughters snake

We have been here a few times and have gotten pet rats. We call before we come in so we know they have them for sale. And they have always been such good pets. The place is a dive and smells but kind of expected. They are knowledgeable and helpful and we have always had a good experience. read more

I am mystified as to where the poor reviews came from. My family including two little kids went to this shop looking for a starter pet. The owner was knowledgeable and patiently and expertly helped us decide on some bearded dragons and picked out two for us with wonderful temperaments. He sold us a fully set up habitat and feed and gave us lots of tips. They also offer boarding, health check and cleaning services for great prices. We are thrilled with our new pets and the service we received. read more

I got my sweet leopard gecko from them. But they seem very uneducated in reptile husbandry. When I first got her I asked if they had a good substrate to recommend they instantly pressured me into getting there "sandy grit" or whatever it was called. This "sandy grit" was straight up sand with Little Rock's in it. Even eleven year old me knew this was horrible substrate and knew it would cause impaction. I quickly through it away wasting 15 dollars of my own money. Came back a month late for meal worms, which they wouldn't sell to me because it "caused impaction" real funny coming from them. Visited just a couple months ago and all there geckos look malnourished and are under a harsh red if light scientifically proven to be bad for there eyes. Do better Hoffmann's. read more

The guys were super helpful & kind. It's nice getting a new pet from a place that actually cares about their animals!

This is not the first time I've been to the store and each time I have been turned off by the vibe and left empty handed. Today I went to the shop to support local and to check out the changes now that it is under new ownership. Upon entry I was blown away by the smell and how dark and uninviting it was. The smell alone was enough to turn me away- my second reason was the chinchilla and the sadness it communicated. The store has t improved much since the last owners. The tanks are poorly kept and potentially too small for the reptiles, the animals appear sad and cold, and potentially ill, and the chinchilla in the cage appeared to be heartbreakingly unwell and unhappy- I hope it's not being fed to a snake- as that's an expensive animal to use it as feed-if it's a pet it doesn't belong there and deserves a better life- this was enough to break my heart as it is clearly communicating. I can't support a store that doesn't demonstrate utmost care or understanding of animal behavior for the animals they take responsibility for- compassion is lacking. Please don't support them until their care improves or you're risking getting a sick animal. As a person who likes animals, I can't support this establishment until they demonstrate better care and compassion for the living and I will stick with the East Bay Vivarium. read more

The owner at Hoffmanns was very kind and took the time to answer all my daughter's questions! She loves her new pet!! Medusa must have been handled well to be so tame and sweet. Love this place! read more

Hoffmanns Reptiles - Medusa!! - Livestock Feed & Supply Near Me - Concord, California

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Everyone is always very friendly and helpful , the owner is very knowledgeable and takes the time for questions about any of my reptiles . I love this place ,and my grandkids always enjoy seeing the reptiles and other critters there. read more

Hoffmanns Reptiles - Tink - Livestock Feed & Supply Near Me - Concord, California

I am DISTURBED. This place is disgusting. Not only is it pretty gross but the animals that are not for sale are kept inhumanely. This store needs to be shut down. They do not know what they are doing. The staff is friendly but they need to be properly educated. The tortoises are kept in this tiny cage 24/7. Their snakes are kept all together with no hides. Which is horrible!!! Anyone in the reptile world knows that is not okay!!! Omg. Horrified. Please never purchase from here. And please never visit because your stomach will turn. read more

Hoffmanns Reptiles - Livestock Feed & Supply Near Me - Concord, California

Hoffman's is awesome! It is so nice to have food for my snake and gecko near by. They're very knowledgeable and happy to help or answer questions. It's always fun to see what creatures are around when I come in. One of the girls that works there had a baby snake wrapped around her bun one day, he was just hanging out on her head as she rung me up :) An awesome small business to support! read more

I saw the bad reviews but wanted to give them a chance. I saw little to none of the previous complaints. The staff is so friendly and helpful! I came in for the second time (first time I didn't buy anything) and was nearly immediately asked if I needed help. I mentioned I was looking for a Dubia roach and he brought out the whole colony so he make sure I got the right size I wanted! Who does that for $0.75? I was also very interested in learning about the other animals their and they were very knowledgeable and helpful. They also have several large pets that you can pay $5 to see eat. For me, someone that will never own one of these large reptiles, it was absolutely amazing to watch!!! I watched one of their large lizards, a large Tegu I think. He opened the door and talked and petted the lizard who obviously love the attention, then he tossed the mouse in, wow did he wake up! If you haven't had the opportunity to see something like this eat, it's well worth the trip and $5 to see! I will definitely be coming back here for all my feeder, great service... I also need to go back to watch the albino Rattle Snake feed read more

I work in the veterinary field with exotics, i wanted more information on owning one of there reptiles in the future but automatically the guy looked at me and my friend like he didn't want to help us, when i asked my questions he responded with "its not like buying shoes" what does tht have to do with buying a snake or wanting to know where are some facilities to get a rescue snake i feel like he looked at us judged us that we were girls who didn't kno about how to take care of reptiles , so i said thank you nd left, read more

RESPIRATORY INFECTIONS. If you want to buy an overpriced reptile with a respiratory infection & pay vet bills...buy it here. Also, if the owner offers to take the reptile back in order to nurse it back to health & pay for medication, don't do it. He'll only neglect it further and it will die. Also, all their feeders have respiratory infections & mites. If your snake isn't hungry the day you buy the feeder, expect the poor thing to die within a couple of days even if you have a proper enclosure/food for it. It's a shame to be forced to give them 1 star. Animal Control should be called & have all their animals taken away. Actually...my daughter's calling them now & I would suggest if you've had a similar experience, please report it. read more

Hoffmanns Reptiles - Livestock Feed & Supply Near Me - Concord, California

The people at Hoffmann's know and love their lizards. (They also have spiders, but I hate spiders, so I try my best to ignore them.) We haven't used their boarding services, but we would trust them if we needed to board our geckos. And our cat highly recommends their crickets. He thinks they're fun and delicious. read more

Hoffmanns Reptiles - Livestock Feed & Supply Near Me - Concord, California