This reptile store is absolutely amazing! The owner was so kind to my daughter, and I. She loves animals, and was able to hold the chameleon for quite a while as well. As a spotted leopard gecko. We asked a lot of questions and he was very helpful. If we ever get a reptile will definitely be going back. They also had some really cool pet, jumping spiders. read more

Hoffmanns Reptiles - Chameleon - Livestock Feed & Supply Near Me - Concord, California

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I visited Hoffman's today with my 3 year old daughter. She had the absolute best time learning about the different creatures they have. The owner Michael was so hands on and went out of his way to make it a special experience for both her and I. We were both able to pet, hold, and fire off as many questions as we could think off without feeling like a nuisance. She already wants to go back. I strongly recommend Hoffman's to any parent that wants to introduce their child to reptiles and the responsibilities that come with it. They are friendly, knowledgeable, and a great way to do something educational without staring at a screen. Also picked up some Dubai Roaches for my bearded dragons. They also give Hoffman's 5 stars!! read more

Hoffmanns Reptiles - Panther chameleon - Livestock Feed & Supply Near Me - Concord, California

Amazingly helpful and generous with their time. Got a Russian Tortoise and the guy who took my call, after the second ring, mind you, spent quite a bit of time helping my husband and I gain the information we needed to properly care for him. Scared to death of snakes and he offered me guidance and direction without me having to come in. He even took time to tell me where I could get a great price on Orchid bark outside of their shop. Very, very kind and generous of his time and knowledge. THANK YOU! read more

I went into the shop hoping to look at some amazing animals but the moment I walked in it felt like the store was running down and the animals looked neglected the snakes on bare minimum with no hides and empty water dishes and lizards looking skinny and none responsive. I understand that most are rescues and probably not in the best shape but I would hope for at least the basic needs for a snake (proper lighting/heating, substrate, and clean water bowls) which I did not see. read more

Great service and the people who work here are vary informed. They have a great selection of snakes, spiders and lizards, and the value of all pets with and without housing included. read more

Hands down, I'm a huge fan of this place. I've been coming here for years, and they're always super friendly and knowledgeable. I actually asked them to watch my bearded dragon while I was away, and she had an amazing time! They took great care of her, and she really appreciated it. If you need a reliable and affordable reptile sitter, this is the spot to go. read more

Hoffmanns Reptiles - Rocket - Livestock Feed & Supply Near Me - Concord, California

I revisited the store today and met the new owner and got a very different vibe walking store. It's very clear that they are putting effort into cleaning things up and changing the stores way of doing things. I feel hopeful that the reptiles will be taken care of going forward. The owner was very nice.l and great to communicate with. read more

Michael, the owner, is very generous with his time. He is strongly into reptile education. He allows patrons to hold the snakes, lizards and is quite the experience for young children who have never had the opportunity. The shop is a complete wealth of information. read more

I was here about 2 weeks ago. It was very sad seeing this once amazing place, so run down and disgusting. Cages with the bottoms rotted out covered with pieces of cardboard. 98% of the animals had no water, no spaces to hide. Snakes laying in their dried out bowls, which looked like they hadn't had water in days. The smell of dirty unkempt cages was disgusting. The store itself is falling apart. All just hiding in corners of their cages, wishing they had water and a half decent habitat to live in. Lack of care and concern for these helpless creatures is all I saw. Should be shut down and all animals taken somewhere else to be cared for properly. read more

They always have what I need and are super friendly. I drive out from Clayton on a weekly basis and it's always a great experience!

New ownership is absolutely amazing they are helpful, putting in the effort to revamp displays and starting to get more inventory of enclosures as well. Highly recommend for variety of food for all reptiles as well. read more

The place is poorly kept up. Enclosures are poorly kept up, a lot of animal waste present in both occupied and empty enclosures. A lot of the enclosures lacked water and hides. I've been in the hobby for over 2 decades and the smell alone was terrible for a reptile store. read more

Literally emaciated and dead animals when I walked in. There was an ornate uromastyx emaciated and weak laying on the dead body of its cage mate. I told the employee I needed a feeder rat for my ball python and I needed him to show me this lizard wasn't dead and sure enough it was dead. There was multiple bearded dragons and tegus in the same state. Emaciated and weak. The place is a disgrace. If contra costa county had an authority for animals other than cats or dogs it would have been shut down a long time ago. The place is a disgrace. read more

I've been coming here for a while to get live rats for my snake. Despite the awful smell and dirty conditions inside the store, I continued to come weekly since this was the only place in the area selling live feeders. Unfortunately, I recently discovered that my snake had mites, almost certainly introduced from this store--either from the rats I purchased or the unsanitary environment itself. This is completely unacceptable. I wanted to like this place, but I need to give a serious warning: do not purchase reptiles or feeders here. The conditions are filthy, and the health risks to your pets are very real. read more

Enclosures lacked the bare minimum. Some snakes didn't have hides and some only had about a cm of substrate. I understand that reptile shops will come with its' smells, but to try and cover it up with incense is extremely harmful to reptiles' small and fragile lungs. Don't be surprised if the reptile you bring home from Hoffmans ends up having respiratory issues. It's a shame because I would love to have a small business I could support in good conscience closer by rather than driving to Berkeley for feeders. read more

They take good care of all their animals on display regardless of their species. They have a good selection and the new owner is as professional and polite as the former owner. Very knowledgable too and seem to be cleaning as much as possible in between customers before I walk in. read more

Very friendly and knowledgeable. I felt confident bringing home a bearded dragon as a first timer. They encouraged me to call if I had doubts or more questions. The staff is very kind. They even took the time to let me hold their huge boa snake. Although we live a few cities over we will be coming back for bugs and more snake holding. read more

They are small but mighty! They are the only place that has everything I need in the east bay. My lizard and I are so grateful for them!

A dark, gloomy smelly place but it's reptiles and it's expected, however today I stood around the counter forc20 mins while a guy ignored me as he was messing with security system. You had a customer and I left finding what I needed closer to home and will do business there now read more

I've been here a few times since the new owner has taken over. I was really hoping for some sweeping changes. But it still heavily smells of feces, the reptile enclosures are bare. Very few tanks have hides in them, most have piles of feces, several contained more animals than there should be, and several of the animals did not look well. read more

Place was cool the young guy is always nice to me I don't see all the problems you all see

Staff is always friendly and helpful, they are extremely knowledgeable about everything to do with reptiles. I came in needing some feeder mice for my dumerils boa and their supplier came short but they recommended feeder rats about the same size as the mice and it worked out perfectly. Thank you read more

I walked to Hoffman's just now and I will say it is in sad shape all you can smell is ammonia from dirty cages. I was only going to see the pet rats that were available. I WISH I KNEW WHO TO REPORT THIS SHOP TO! 4 female rats all in one tiny hide shelter . NO FOOD, NO CHEW BLOCKS OR EVEN A DROP OF WATER IN THEIR WATER BOTTLE same with the 4 adult guinea pigs right next to the rats . I reach on the out side of where there were bottle was and they all started squealing as the empty ball rattled around. Probably haven't had water for a few days! Yes, I called the employee over quietly and pointed those things out to him. Even helped him grab the water bottle from the rats cage so he could fill them . I could visibly see the rats were infested with mites/ lice . I knew now what to look for as my 2 girls I bought 5 years ago were also infested with the same warm blooded mites read more

Hoffmann's is stealing from you. I've shopped here for over 5 years now, I would come in about once a month to buy those meal worms/super worms to give to my animals. normally buying 100 at a time, I remember when the employees would have a huge container and count them out one by one, until they had shipment of 50 per container. I don't know how many of us are buying those things but I'm guessing a lot. ever tried counting them? no? well I do, and you never get 50 worms. I'm shocked when I actually recieve the amount they say you are getting. once there were only 20 worms in that container! 20! its kind of insane that 30 super worms were missing. Also when they are charging you 35 cents a worm, I'm just trying to receive what I paid for. The old owner would look at me weird but was nice and just gave me the missing/already paid for worms. the new owner told my mother he wont be doing that for us in a rude and a matter of fact attitude. how does he think this is right? To fully charge his customers for 50 per container when that's not what you are receiving. do you put a quarter into a gumball machine for nothing? because that what he's asking of us. fraud. also gum isn't even a quarter anymore, try 50 cents lol read more

Fantastic caring business that really cares about the reptiles they sell and care for. They also solved my home rat control problem, suggesting I place snake shedding (which they give me) around the outside of the house and presto, no more rats read more

I would leave no stars but 1 star is the only option. I walked into there store last week, seen this sick snake. Skin was coming off in all places. Not properly coming off. Had bugs in the tank. The guy working drop the mice bin as he was walking into the back room and you see mice scrambling everywhere. I post a video on their Facebook page but they decided to delete and block me instead of taking care of the snake and excepting the truth. read more

Hoffmanns Reptiles - Sick Children's Python - Livestock Feed & Supply Near Me - Concord, California

I went in on a Saturday, and Sam was amazing. I'm taking over the animals at my daughters pre school and I knew nothing about turtles and Sam took the time to talk to me, ask me questions and write it down so I can pass the info on to the next person. They had a variety of animals, and everything looked very clean and well maintained. read more

The store was dark, smelly and the reptiles looked uncared for. Dirty cages and a poor layout throughout the store. No, thank you.

I've been coming here for years and no complaints! They always help me with anything I need and I've got all my reptiles here. I've even boarded my beardie and one of my snakes and there was no issues. Great place to get your feeders as well! read more

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Went in to the store today and had the best experience with Nathaniel helping us. My son is Autistic and asks a million questions and lists loads of facts and Nathaniel was so patient with him and made us feel really welcome! Thank you' read more

UPDATE: Oh my God, I'm screaming over here ... Spoke with the owner. He said we should have, instead of bringing the mostly-starved, sick bunny we'd bought from him to the vet, we should have brought the little guy (with whom our kids had already fallen in love) back to his shop for a refund, and he would have fed it to one of their snakes. AAAAAAAGHHHH!!!!!!!!!!!!!!!! *** So, counter intuitively perhaps, Hoffmans Reptile store sells bunnies! My honey and our kids visited, bought the cutest bunnies ever. Meet Jamie and Cersei, the cutest, softest littlr incestuous couple ever. (There's a phrase you don't see too often, right? Thanks George R.R. Martin for that.) We took J&C to our friendly neighborhood vet for a checkup just as soon as we could get in. There, we were surprised to learn that the bunnies had been poorly cared for, and that Jamie wasn't slim, but instead was starving to death since he can't eat, as they weren't given a basic staple of their diet, Timothy hay, that keeps their back teeth from painfully overgrowing. (Note, this is not the same as the front teeth which can be trimmed by owners as a normal part of bunny ownership.) I'm writing this review from the waiting room at the vet's office, where they're xraying poor Jamie's mouth after a weekend of a liquid diet and pain meds just to keep him alive long enough to further diagnose. So sad for our bunny. Also, we're at about $1,000 in bunny vet bills so far (I'm attaching a copy of todays bill; Friday's is separate) for our little guy. Shame on you, Hoffmans. You should know better, and caused this animal unnecessary pain and suffering, along with costing our family $1000 ... and counting ... read more

Hoffmanns Reptiles - See the little guy on the left? That's our half starved $1000 in vet bills bunny from Hoffmans. - Livestock Feed & Supply Near Me - Concord, California

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We came here with our 5 year old and Sam was the most helpful, knowledgeable and patient person. She showed him many things and gave him a snakeskin to take home. We will be back when we decide what we will get in the future. read more

We have been here a few times and have gotten pet rats. We call before we come in so we know they have them for sale. And they have always been such good pets. The place is a dive and smells but kind of expected. They are knowledgeable and helpful and we have always had a good experience. read more

I am mystified as to where the poor reviews came from. My family including two little kids went to this shop looking for a starter pet. The owner was knowledgeable and patiently and expertly helped us decide on some bearded dragons and picked out two for us with wonderful temperaments. He sold us a fully set up habitat and feed and gave us lots of tips. They also offer boarding, health check and cleaning services for great prices. We are thrilled with our new pets and the service we received. read more

Staff is knowledgeable and friendly. Only place around that has live mice for my daughters snake

The guys were super helpful & kind. It's nice getting a new pet from a place that actually cares about their animals!

The owner at Hoffmanns was very kind and took the time to answer all my daughter's questions! She loves her new pet!! Medusa must have been handled well to be so tame and sweet. Love this place! read more

Hoffmanns Reptiles - Medusa!! - Livestock Feed & Supply Near Me - Concord, California

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Everyone is always very friendly and helpful , the owner is very knowledgeable and takes the time for questions about any of my reptiles . I love this place ,and my grandkids always enjoy seeing the reptiles and other critters there. read more

Hoffmanns Reptiles - Tink - Livestock Feed & Supply Near Me - Concord, California

RESPIRATORY INFECTIONS. If you want to buy an overpriced reptile with a respiratory infection & pay vet bills...buy it here. Also, if the owner offers to take the reptile back in order to nurse it back to health & pay for medication, don't do it. He'll only neglect it further and it will die. Also, all their feeders have respiratory infections & mites. If your snake isn't hungry the day you buy the feeder, expect the poor thing to die within a couple of days even if you have a proper enclosure/food for it. It's a shame to be forced to give them 1 star. Animal Control should be called & have all their animals taken away. Actually...my daughter's calling them now & I would suggest if you've had a similar experience, please report it. read more

Hoffmanns Reptiles - Livestock Feed & Supply Near Me - Concord, California

I am DISTURBED. This place is disgusting. Not only is it pretty gross but the animals that are not for sale are kept inhumanely. This store needs to be shut down. They do not know what they are doing. The staff is friendly but they need to be properly educated. The tortoises are kept in this tiny cage 24/7. Their snakes are kept all together with no hides. Which is horrible!!! Anyone in the reptile world knows that is not okay!!! Omg. Horrified. Please never purchase from here. And please never visit because your stomach will turn. read more

Hoffmanns Reptiles - Livestock Feed & Supply Near Me - Concord, California