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    Hoffman Hanono

    4.6 (11 reviews)
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    Ask the Community - Hoffman Hanono

    Review Highlights - Hoffman Hanono

    Aside from that, and more importantly, I now have excellent coverage for my business, at a great rate, and am truly a satisfied customer!!

    Mentioned in 2 reviews

    Read more highlights

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    Wawanesa Insurance

    Wawanesa Insurance

    (1.4k reviews)

    Mission Valley

    November 24th @ 6:00pm I just spoke with Joy at Wanessa…read moreInsurance. She was very professional and friendly. She genuinely seemed concerned about the issue at had. I just want to give Joy a shout out

    If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

    AAA - Automobile Club of Southern California - Catalina Island tour

    AAA - Automobile Club of Southern California

    (121 reviews)

    I have been a AAA member for at least a decade. I rarely use the services and rarely visit the…read moreChula Vista Office. My normal office to visit is Mission Valley, where they greet you well and they are very kind to any members, and kind to whomever walks through the door. I visited Chula Vista office on 5/22/25 for lunch break. I walked in and an AAA Lady up front sized me up and down. I waited for her to verbally greet me, and that did not happen. She gave me that 'teacher to student condescending acknowledgement of my turn in line' look. As she waited for me to respond to her, I waited for her to "speak". After about another 45 seconds she says, "What do you need?" ...I was shocked. Not, 'Good afternoon', 'Hi, how may I help you?', 'Hello, what may I help you with today?', nor 'Welcome to AAA..' no greeting. I responded that I am here for DMV Registration Services. She replies by looking at me incredulously, "Well as long as you are a member..." and pulled out her pointer finger while saying it, indicating that I was not AAA Member. I ignored her when she asked for my AAA Membership card. I already had it ready on my Apple Wallet for her sour attitude to scan me in. Once she did that she directed me to the DMV Services line. She was still being rude and with horrible customer greeting and triaging service. The AAA Lady at the DMV Services area greeted me well and was customer service friendly. I was able to get everything completed in about 7mins. The AAA Lady who handled my Member Services last name on my card update, I think her name was Karla, was very nice and very efficient. She verified my AAA card and account info and updated it with my current last name information from my REAL ID. I was super happy with her customer service. The visit was about 12 mins total. The rude AAA Lady up front triaging customers was a 50s aged white woman. The nice DMV Services AAA Triage Lady was a 30s aged hispanic woman. The very kind AAA Services Member Analyst (I think her name was Karla?) was a 30s aged hispanic woman. The DMV & Member services portion of my visit saved my visit and this is why I gave 2 stars. The initial intake greeting desk AAA Lady is why I took off 3 stars for this particular visit. I have since visited this office again on 05/27/2025. I will update my review for that visit in a week.

    Bad day at AAA. Very busy. Could not get waited on in a reasonable amount of time. People going to…read morelunch and leaving the place short staffed.

    Hoffman Hanono - insurance - Updated May 2026

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