picture this my yelp friends - it's the day before Thanksgiving and you say to yourself "hey, it's been a while since I checked the levels on our propane tank." And then you check and you're hovering just under 30%. yikes! But have no fear. Hocon was able to relieve my concerns that I'd run out of gas in the middle of cooking for 20 people and they delivered a refill to us the day following Thanksgiving. I was very satisfied with the customer service team. I am shocked to see so many negative reviews. My local provider sold their family business to Hocon within the last few years and each time I've worked with the Hocon team has been a joy. If you look up Bouchard Fuels you can learn more about my specific provider office. Being versed in the ways of Yelp we always know that the truth in negativity stands somewhere in the middle. If anything my fellow yelper reviews have taught me that I should be very diligent with contracted rates and ensure that they are market competitive. But let's be honest - that's the guidance for any home-provider service (hello cable television). All in all I can recommend the Bouchard Fuels arm of Hocon gas. check them out - super friendly people, expert advice, and speedy service. read more

run away. Poor service. High prices. Anthony who is branch manager in waterbury is rude and condescending to women. He was a jerk to my wife who simply called for service after our HVAC repair we were told the propane pressure was fluctuating and needed to be repaired. We have had a service contract for a decade. read more

I had the most horrible customer service review with Hocon today. I called to discuss the $3 increase in my price from Jan to now (Oct) and instead of receiving an explanation I was made to feel as though I had done something wrong just for asking. She was very dismissive even after I explained to her that my questions were reflective of me not knowing much about Propane. When I asked to speak to the manager I received even more attitude. I have never been so disappointed. read more

Terrible customer service. 18 months after selling our home and closing the Hocon propane account, Hocon contacted me for my forwarding address so they could send me a statement that shows zero balance. The customer service rep told me that we didn't inform them to close the account, even though her notes showed that we told them the house was being sold. I did instruct them to close the account. She started blaming me (the ex-customer). I will NEVER use Hocon again. read more

Find another propane supplier. I was a customer for 14 years. then learned I was being overcharged. I was charged rental on the tank and $7.78 per gallon for propane. Switched to a new supplier with no tank rental and only $2.99 per gallon. When I cancelled Hocon they charged me a $150.00 cancellation fee and told me it would take four to six weeks to get the credit balance refund on my account. You can do much better elsewhere! read more

Poor customer service. Put me on hold for 15 minutes and then it automatically hung up on me at 4:30 because they closed. Billing is a mess--have had to speak to them several times to get it all straight. They sent my account to collections for a statement that I never received. I will be switching companies. read more

I have been a customer with Hocon propane for a few years , can't wait to get out from them. NICOLE is horrible and the worst at Hocon in Torrington. It's sad that Hocon employees these people without any manners and customs service skills. she yells and screams on the phone and the absolute worst. I can't wait to get out of my contract and change companies. read more

Terrible customer service, and the drivers are incredibly rude! Would never use them again!

DO NOT USE THIS COMPANY! TOTAL SCAM! They will accidentally charge you double. When you call them, they apologize, but it keeps happening! Even when they lower it after you call to complain, it is still higher than everyone else! read more

I found out other propane companies are charging their customers $2.69 per gallon (Musco/Superior company) cheaper than Hocon. 10/7/22 Hocon's charged me $4.8848 per gallon as the market price for propane. I don't think that this is reasonable market price; it seems to me their price. The average nationwide is under $3.00 per gallon at the time of this review. If anyone wants to be new customer at Hocon, please think again. I can't wait to my contact to be over. I would like to give rating zero or 0.00001 to Hocon, but system not let me do that. read more

We sold our home on June 29. Hocon's Tank on my property had approximately $900 of propane contained in it. As of September 1, I still haven't received reimbursement of the $900. However, I did receive a bill for $166 for them to come out and read the tank on day of closing. Despite frequent calls, I continue to just get a run around. They are now telling me it will take 4-6 weeks more to receive a check in the mail I will let the facts speak for themselves here. My personal impression is that this is a real scam compared to how the oil companies work upon the closing of a home sale,... where the attorneys handle the $ transfer at closing. Hocon insisted that they will not let the closing attorneys manage this. Buyer Beware!!!!!!!!! read more

See all

do not use hocon for propane or any boiler repairs! they have been rude and incapable of fixing any of our issues. when asked to provide written information to prove that they've been working to no avail, they call and still not fix the problem. this company is suspect. bad reviews. they say they have licensed technicians but the technicians aren't sure what to do. they say they can't fix the problem but honestly ya'll broke it! "You should find somebody that does this everyday" is what was told to me when I got upset about my boiler. So please Hocon, give me a full refund so that I can do so read more

As first time homebuyers, we didn't realize what we were getting into. The home had a Hocon tank on the property so it seemed easiest to stay with the company rather than switching tanks/providers. We wish we switched! The customer service of the people in the office was awful, the account manager was unhelpful and rude. After the 18 months of our contract is up, we will certainly be switching Update 10/8/19 Hocon delivered our automatic delivery today and we were charged $6.14 per gallon of propane. Over $200 for 36 gallons. I did some research, and market price is around $3 a gallon. What about the people who are charged this and didn't think to look at their bill before paying it?! read more

Wish I could give this company ZERO stars. This company took over from Bouchard Fuels and as Hocon it is absolutely horrible! We finally switched to another company last November and are still waiting for our refund for propane and tank return. They sent us a notice that they OWE us the money but try and get it! Four months and nothing. Every time we call it's the same. "We need to contact Corporate." Next step after this review is to place a complaint with the Connecticut Better Business Bureau. And god forbid you need emergency service. It's nonexistent. They only do emergency service on certain days of the week. They'll promise you that they'll come out, but never do. If you need propane and live in Connecticut get it from ANYBODY ELSE EXCEPT HOCON! read more

My biggest issue with Hocon is the billing. They constantly increase the price and then adjust it after I confront them. They claim they bill the going rate and then adjust by the client. The scary part is I don't think they'd adjust it on they're own if I over paid and didn't bring it to they're attention my self. In short I think they rip people off. read more

We have used over a dozen supplier and service providers in the 20 years we have lived in Wilton. Hocon is by far the worst and most unethical! For example, after being with them for 14 years my wife was looking at the bill and they had raised our price for propane from $2.50/gallon to $4.10/gallon without any notification, This happened at a time when the market price of propane actually declined. When my wife called and asked they immediately said they could lower our price to $2.10/gallon and made no explanation. I guess they just try to raise prices and gouge their customers banking on the fact that some people will miss the change? We asked then to do some work on the regulators/venting for our two tanks. they repeatedly agreed to time then did not show up. We finally had to tell them that we smelled gas and they did come by. However, they did not complete the work did a shoddy job on the work they did do and charged us $400. The firm that completed the work said this was a $150 job! Do not use Hocon. We would all be better off if they were out of business. read more

I had originally switched from another propane company to Hocon because their prices were more competitive and their service was better. My opinion changed when I sold my house. It has been over two months and I still don't have a check in hand for the unused propane left in the tank. This is unethical and illegal. I have called numerous times and on two occasions was provided timeframes for when I would receive my refund check. Hocon has had use of my money for two months. So sorry I ever switched. Will be filing a complaint with the appropriate regulatory authority. read more

Awful! There's always something with this company. Just today, they delivered propane without my consent at $.60 more per gallon than I paid last year. Now I have to argue a bill yet again! ** I appreciate the attempted damage control but this is just one of many incidences I've had to deal with. One of which cost me $3000, for a faulty installation that your company refuses to acknowledge. I have never posted anything before, but I felt the need to. Your company monopolized the area by buying out small businesses around me and now we are left with the repercussions. This is the reason why I left the company. And it should also be noted that I received a quote from another distributor for literally half the price per gallon. No exaggeration. Thank you. read more

Home building company with over 30 years experience - Hocon is poorly managed, makes every excuse possible for missing schedules, can't provide basic specs for below ground tanks and delivery guys was/were unprepared and treated on site personnel unprofessionally, to be polite. This company hides behind the word "safety" when ever you ask a question they don't like. We are filing letters with BBB, Groton Building Dept, Groton utilities and Consumer Protection with detailed report of the disaster it is to work try to work with this company. Don't hire or buy from this company. Owner of recently build home in Noank will pay off tank and find another supplier and the pricing they found was more reasonable to boot! read more

Crooks, avoid at all costs. There are plenty of other propane companies out there who want to do business with you, call them. This company was looking to rob me with my eyes wide open and saw me as an ATM. They think it's industry standard to charge multiple annual tank rental fees- ITS NOT. They think it's standard to charge you to hookup their tank for them to bill you- ITS NOT. They think it's industry standard to charge back permit fees- ITS NOT. I don't know how they are still in business except feeding off those that do not know-SHAME ON THEM. Good luck. read more

Always delivers our propane in plenty of time by professional and courteous staff at reasonable and competitive prices..

If they had a -1 I would give it to them, a bunch of thieves, first bill they sent us said they filled two propane tanks even though we only have one, we called and they said, "Oh that's just the way we mark it at the truck," and some other kind of nonsense. Increased the price without any warning as well, we told them to get their tank out of our yard and we switched to a legit supplier. Then, get this several months down the road we get a letter from a collection agency saying we owe the schmucks $85 of which is news to use since they never bothered to send any bill (we did pay the bill of what we used when they took the only ONE tank we had out of our yard) BEWARE these folks...look at all the other reviews, I'm today filing a complaint with the state of CT with their bill and photos of their only one tank to show them their fraudulent billing practices. Here's how you can do so as well, this is for CT Dept of Consumer Protection: https://portal.ct.gov/DCP and also filing a complaint with Waterbury BBB, here's their link: https://www.bbb.org/us/ct/waterbury and the Waterbury Chamber of Commerce: https://www.waterburychamber.com and will direct them to this page to see for themselves what is going on in their area. read more

Had nothing but trouble. I wanted to install a propane fireplace in my home. The salesman took days to call me back, then never showed up for out first appointment. I waited from October until January for the fireplace to be installed. I finally had to call to speak with manager to get an installation appointment. But, the installation crew never showed (and I had taken the day off from work). Eventually it was installed (another day off from work), but then no one came out to fill the tank, so we ran out of propane in just days. They did come right out to fill up, but we were still very annoyed. Then I started getting erroneous bills and invoices. The billing dept. admitted there were mistakes but rather than send me the correct invoice, they referred me to their collections dept. and suspended my deliveries. They admitted this was a mistake but I was very angry with them. The problem is, there's no internal communication within the company. No one knows what's going on, so phone calls don't get returned, workers don't show up, and they can't get the billing right. They are just too unorganized for me. read more

I have been pleased with Hocon Gas and its customer service for 8 years now. When I moved to Heritage Village, they came out and installed a propane fire place and tank. The unit itself and Hocon's service have been exemplary. I do want to give extra thanks and a tip of my hat to Rich O'Neil in Customer Service. He has been helpful, pleasant, and professional from the very start. I wouldn't want to deal with anyone else! Great job, Rich! read more

My biggest issue with Hocon is the billing. They constantly increase the price and then adjust it after I confront them. They claim they bill the going rate and then adjust by the client. The scary part is I don't think they'd adjust it on they're own if I over paid and didn't bring it to they're attention my self. ...Copy and Paste This happens to me on every invoice. I thought the same thing how long have I just paid the bill and not question the price. After a phone call i would save close to $200.00. read more

Follow up on my previous review ( although it is " not recommended" by Yelp) Received invoice for the removal of my tank on9/5/14 showing I am due a $299 credit. It's 11/10/14 so I call finally.... They will have to "check with corporate" to see why I have not received my refund. One more example of terrible customer service... read more

Horrible customer service. Paid bill on time but was left with no gas OFTEN and even in the winter!!!!!! Blamed their negligence on me. They have a fee to cancel service, I refused to pay. I've seriously never dealt with worse human beings in my life. I'd rather have a fire pit and die of smoke inhalation than deal with these miscreants ever again. read more

I was recently directed to Hocon Propane Gas from a fireplace hearth company that Hocon is the dealer for. I have a 15-year-old hearth with gas logs and misplaced the log set up diagram. I had to remove all the logs for a gas maintenance issue and did not know how the logs needed to be arranged. When I contacted Hocon I spoke with Darrin Monticchio who took the time and was able to locate a product guide that closely resembled my gas log set up. Darrin sent to it to me as a PDF and I proceeded to arrange the logs. I noticed my logs did not look like the logs on the diagram and I had seven and the diagram had six. I emailed Darrin a photo of my set up and he called me, and then Faced Timed me and took the time and walked me through the proper setup. I realized how critical it is for the logs to be set a very specific way to avoid soot and possible carbon monoxide. In all businesses today, time is money and Darrin didn't need to spend this kind of time with me for something that he did not charge me for. This made my day knowing that there's a business that understands the need for great service. I would recommend Hocon Propane Gas to anyone. In fact, I'm in the market for a backyard gas fire pit, and I know where to go even though I'm on Long Island, and Hocon is in Connecticut. read more

Excellent service! We've used Hocon for 7 years since we've moved to our new home that has propane. On the prepay every year and it works out great. Whenever we call the office in Waterbury, they are ready to answer any questions. Great customer service. read more

I have been a customer with Hocon Gas for four years now, and I am very happy with the service I have received. They are very knowledgeable when I have any concerns or questions, and very prompt if I have any issues. I always pre-buy my propane and I feel the rates are very competitive. I would recommend them to anyone that asks. read more

I recommended Hocon to a family member but was a total mistake. They delivered when they weren't supposed to for an outrageous price and the delivery person caused a dangerous situation by leaving a valve open on the tank causing the area to accumulate gas while the driver sat in his truck. We called office only to get told someone would follow up. Nothing. No apologies. Zippo. Crappy customer service. I wouldn't recommend this company to anyone. read more

I have never written a yelp review (good or bad) but my experience speaking with John this morning from this company was so awful I felt compelled to. I've never spoken to anyone so rude, condescending and just plain mean. I asked if he could service a gas wall furnace for me. He cut me off when I was speaking, told me to "get whoever installed it to fix it" and when I said that wasn't possible said "it'll cost you $286.63 for me to come out there and if I have to come back after YOU get the parts you need, it'll be $150 an hour after that". I asked why he was being so rude to me and he said he was just trying to help me. He is the most UNHELPFUL, rude employee I've ever dealt with. He wound up saying he'd come November 9th and didn't ask my address. I'd rather freeze all winter than have anyone who speaks to people the way he does anywhere near me or my family. read more

Just to echo everyone else's post. DO NOT use Hocon Gas for anything. I used them for a tank rental for a fireplace insert under recommendation from my plumber. Hocon was awful from start to finish. Took a month to get a response from them after offering me a teaser rate per gallon. Finally 2 months after initiating contact, they show up with a tank and plop it on the ground. No hookup, no regulator, no gas, nothing. My plumber had to hook it up and buy the regulator for me. Then I get the bill after begging them to fill it. They charged me for install, permits and supplies, none of which I got from them. I responded to them via written letter as their invoice says is protocol for disputes only to hear nothing for weeks. When I finally got someone on the phone, they said the crook salesman has to agree to waive charges. Waive charges? They shouldn't have been there to begin with. They finally agreed to do what was fair but not before sending a 60 day invoice under written dispute to a collection agency. Although they state you don't have to pay any balances under dispute. Stupid people, horrible business practices. They don't even follow their own procedures but expect you to. Just avoid. Go with anybody else. read more

Customer service are rude, unhelpful and useless... They do nothing but rip people off, never return calls and let your house without services. read more

Employees are rude and they're not knowledgeable. The house I purchased came with there propane tanks so I kept there service but I will be switching as soon as the contract is up next year. Prices go up drastically, and the delivery men are so rude. The customer service and prices are very disappointing. read more

Warning never purchase anything from hocan!! I first rented a 325gal tank from them for about a year and paid for extremely high rates in propane, compared to other suppliers that my friends use. I purchased the tank and two regulators. Two months after,the first stage regulator was leaking at the high pressure side of the tank. Called hocan up and asked if the regulator was under warranty (politely). The manager John rudely said to me there is nothing we can do for you because you no longer buy propane from us. He said to call my current supplier if I needed help with my high pressure gas leak or regulator. I simply wanted to know if the regulator was under warranty and I own my tank and regulators so anyone I wish to pay that's qualified of my choosing can repair any gas leak issues not just my supplier of propane.Aside from that, he never even offered the company's services to help repair my gas leak or quoted me a new regulator (if it wasn't under warranty). When our conversation ended it left me feeling as if I was still purchasing gas from them, the regulator would've been under warranty but since I wasn't John was completely bitter about the situation and said it was not covered and hung up with a rude good bye! Obviously this company doesn't care about public safety,life or property and they have no clear understanding of their own warranty policy on product that they sell. I give them a negative 5 stars. Just plain old bad business ethics. read more

Hocon is the worst propane supplier around. I just wish i read these reviews before i used them for my underground propane tank installation. I think the salesman was upset because i did my own excavation, trenching and backfilling. I saved my self a ton of money. If anyone needs that type of work done just email me ageruntho@gmail.com read more

Worst company ever! Lynnette is the account manager and never calls you back even though she promises you that she will. The gas tanks have leaks as I've had 2 replaced and blame you for not calling them before tank goes below 20% and then charge you an emergency fee. Go to Petro!!! You'll love me for it!! read more

Do NOT use Hocon. They are charging $6.78 per gallon of propane which is almost double the average price in Connecticut. The customer service is horrible, their billing is convoluted which leads to overcharging and they are difficult to work with. The upside is that the delivery guys are great and very efficient. However, the office staff and billing department overshadow the work being done out in the field. I would seriously investigate your options because they initially come in with a low price per gallon and slowly jack it up on the bill when no one seems to be noticing. Terrible company to deal with! Run for the hills. read more

They are a RIP OFF. We ran out of propane over the weekend and charged $380 to come out, does not include the price of gas. The full tank delivery on the week day had a ridiculous price of $5.97 per gallon which is more than double the price of our heating oil. Now we will buy their tank and never use them again. Beware of them. read more