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    Hockey Horizons

    5.0 (1 review)

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    6 years ago

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    Superior Seconds - old

    Superior Seconds

    (28 reviews)

    $$

    This shop is very poorly managed, and it is dangerous to use the sport gear worked on by this shop:…read moreI tried to get my ski bindings remounted and moved back at this shop for two months. They totally missed the originally promised date of getting it done in two weeks. When they finally said it's done. I came to the shop, examined the skis and questioned if any work was done since there is no signs of binding remounted on the skis. The person manning the front desk (refused to give a name when asked) said confidently the work is done and made up reasons for why I can't see it. I fortunately had a picture from last winter showing exactly the positions of the binding. (Attached as Old). When compared with the pic taken at the shop (attached as New), it clearly showed no work was done to move it back. No apologies was provided by the front desk young man. I asked the man to write down a note for the technician since so much miscommunications have happened. He initially refused. When I asked to speak with the manager. He also refused. When I asked "Erik", another staff to help, this man told him to stop as well. Skiing is a high risk sport, and ski bindings are one of the most important part in keeping the gear safe to users. Their technician should get their certification/license canceled and this shop should be barred from working on technical sports gear in order to prevent blatant mistakes like this to happen again. Based on the reaction of the staff and lack of admission of their fault, I don't see any hope they can or want to correct their actions and keep their customers safe. The same report is made to the Better Business Bureau.

    Good people and good equipment. Not always the cheapest, but I'll pay the difference 10-15% to…read morehave them go over the equipment and know i'm not getting ripped off. skis, bikes etc.

    Hockey Horizons - active - Updated May 2026

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