Tom is amazing! Very helpful and knowledgeable! Really wish he was teaching the aviation program at Mckinney Boyd JS as he was supposed to before the weak and political current instructor weasel his way into the spot of teacher. more like suck tax dollars and cause great students to lose interest read more

Love this place. Has so many toys I feel like a kid again and never want to leave. I want everything in that store.

The people there are really awesome and super cool and have lots of knowledge! The issue with Hobby Town is that they don't have much plane stuff, They have a few Plug and Plays but thats it, I love to build... they dont have motors they dont have receivers, they dont have servos.... I miss Mikes. He cared about the hobby. If you are looking to get into the hobby good luck trying to get extra stuff for when you wreck it. read more

They expanded. This place is massive!!! Probably twice as big as my last visit! Clean and beautiful store with so much fun stuff. Bring the family!!! This place is overwhelming. Staff is friendly and welcoming. read more

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Loved this place for all my rc car needs whenever I was in town. The staff is very helpful if you need a specific part for your rc car.

This is a great hobby shop with so many options for new toys and hobbies especially remote control cars. They have staff who are knowledgeable and enthusiastic about their crafts which is really nice to interact with especially if you've been removed from a hobby for 30 years like me. read more

The employees are awesome and all great people, but the store is let down by a less than bad owner who doesn't respect his customers. Been shopping there for years out of loyalty to the awesome people who work there, but I just can't anymore. Prices range from vaguely reasonable to patently ridiculous, at least for gunpla and model tools/supplies. You are always better off purchasing your kits online, especially since buying here means putting money in the pocket of the jackass owner. read more

I have never felt so at home in a hobby store, everyone of the staff are professional and eager to answer all questions. They have such a good spread of experts in each of the hobbies that you can be assured you are buying the best equipment from some of the most knowledgeable people in the hobby. read more

Went there super excited to get back into my RC car stuff. When I arrived there was only one other person in there and 2 employees. I was not greeted which is not a big deal to me but after walking around the store and then standing at the front counter for nearly 15-20 minutes. Multiple other customers entered the store and they were greeted and taken care of instantly. They had a great selection of items but I don't think I will be returning due to that experience. Just felt extremely rude to me considering at first there was practically no customers in there. read more

Typical Hobbytown one of the better ones they had lots of stock like most Hobbytowns now leaning towards cars had a fair amount of planes and a few drones and some helicopters Overall good Hobbytown employees friendly read more

I liked that I could check inventory online for each store. Saw that the tool I needed was in stock out here. Was greeted by Adam who doubled checked inventory on his computer and saw that there was one in stock. I was a little worried as when stores only have one in stock of something inventory is off or it's lost somewhere in the store but NOPE it was exactly right where he took me, hanging neatly on the wall!! YAY!! The store is very neat, clean and organized from what I saw and experienced. There were several workers there as well and all looked friendly and eager to help. When my son gets a little older I will take him to this location, he would love to build one of the plane or car models...lots of really neat stuff in there! read more

Went in with a very specific request and Kobe and Christian did a great job helping me find the stuff I need and went above and beyond by helping put it together with their experience and expertise. Overall great employees and genuine dudes. read more

This place is great. They keep stock up to date yet have smaller obscure parts that you might think would need to be ordered . Plus Adam is very helpful. They also do upgrades and installations while you wait . read more

New to the RC hobby and am relatively clueless how to do anything except break my truck. Adam and Gerald (sp?) have helped me each time and their service is top notch. I always take a little more of their time than the average patron, but I leave more knowledgeable. Thanks a lot guys, keep it up!! read more

im 42 years old and was in with my wife. the manager suspicoisly followed us around. no one asked to help us. i hate this store.

Justin is incredible. He is always friendly, professional & his knowledge about every product in the store is extensive. The Lewisville store has the best staff. They are always ready to help. Justin has helped my son learn so much about drones & RC cars. Highly recommend this store. read more

Adam is awesome, very friendly and helpful and patient in answering questions about RC. He gave me plenty of time and explained several things and provided me with with some great tips. He even spent time checking my model to ensure it was ready to go. Thank you Adam and Hobby Town! I am looking forward to coming back again. read more

On August 18, I went to HobbyTown in Lewisville TX to purchase my 13 year old n R/C truck for his Birthday. The employee that helped us out was Brandon. He sounded very knowledgeable and by the end of our conversation, I actually bought two (2) Traxxas Slash RC trucks, one for each of my kids. One was $259.00 and one was $249.00 along with two extra batteries ($49 each) and an upgraded charger ($59). A couple of days later, I had to take one of them back because the plastic gear had a flat spot on it. No big deal, again Brandon was very helpful and sold me a $5 gear. At that moment, I talked to him about what could I do to make the car a little faster. He recommended that I upgrade the motor and speed control to the Castle brand which was $119. He told me that would really make the car faster even without upgrading anything else, including the battery. After speaking with him a bit further, I trusted his word and purchased the $119 kit. I installed it that day. It would not program correctly because the remote was programed in reverse. Once again I headed back up there, Brandon was not there but the other staff called Castle on the phone because they did not know how to change it. After about 20 min. they had it working. Alright, so now I have my kids outside and told them I wanted to see them race, I wanted to see how much faster it was. Well, funny to say that the stock slash actually took off faster and held the lead over the upgraded Castle one every time they raced. At that point I turned to the manual and made sure it was programed correctly. Still no change. Once again I head back up there to see if they knew anything that was wrong and Brandon was confused, he said something must be wrong. We even raced them out in the parking lot so they could see. They then put in a stronger battery (2 Cell LiPO), still no difference. Next, they put in an even stronger batter (3 Cell LiPO), that actually made a difference; however after calling the manufacture, they said not to use that battery because it would burn up the speed control. Glad I did not buy that $60 battery like Brandon wanted to sell me. Castle told me that motor and speed control would not give me any speed, it would still run the same as the slash stock motor, the only difference was that it was brushless and was a little more reliable. I only bought that motor because Brandon assured me that I would get a lot of speed out of it without upgrading anything else. If he would have told me that it would not gain speed, just a better motor, I would not have spent $119 for it. Now fast forward to right now. I called Brandon and asked him if I could return the motor and speed control and get in store credit since it did not do what he told me it would do. I would rather use that money to buy my 3rd car from them. He said he would have to talk to his Manager Adam and get back with me. He called me back and said they would buy back the motor, but at a cheaper price and I would have to pay a restocking fee. I asked Brandon, why I would have to pay a restocking fee if you were the one that informed it would gain speed if I bought it knowing that I would not have made that purchase if he would have been honest with me. O.K., I should be fare and not say honest, he could have truly not known how they work but then should have told me he was not sure if it would gain speed and check on it for me, but he did not. He gave me 100% without a doubt answer that it would. When I told him that, his only response was "yes, you still have to pay a restocking fee", and said he was sorry. Bottom line, I have spent well over $800 with them in the past week and a half, and was about to make another $400 + for my R/C. They informed me incorrectly on making a purchase and when proven that they were wrong, Adam and Brandon do not want to make it right. How can you sell something to someone telling them that it will do something, then when it does not, just say sorry and charge them a re-stocking fee etc... what a slap in the face. Even after telling Brandon that I was not looking for anything FREE, I am not that type of person, I just wanted them to make it right, and all he said was "Sorry". Well HobbyTown, if your policy is to be dishonest to your customers and when they call you out on it, just say sorry and keep their money and charge them more to make it right, then I will do my best to make sure anyone I come in contact with knows this story. I am sure you don't care (clearly shows), I will do my business with a company that actually cares about their customers. Chad Scott read more