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    Hobby Lobby

    3.4 (8 reviews)
    Open • 9:00 am - 8:00 pm

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    4 years ago

    Love this place- I could spend hours here and never be bored- prices are right and their next to great breakfast joint First Watch

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    Sarnoff Art Materials - Lamy 2000, Taxus, Ballpoint Pen

    Sarnoff Art Materials

    3.7(26 reviews)
    11.3 mi
    •$$

    If I could, I would give this zero stars. An art studio listed this as a place that gives a 30%…read morediscount for students. I called to ask whether they had the materials that I need for class. The message on the voicemail is not professional. I thought it was someone's residence, and the voice mailbox was full. I decided to just go and check it out. I discovered after I arrived that the owner had just passed away. There was a wait because the woman working at the counter (I believe it is the late owner's wife) didn't know what she was doing. I hope she is going to sell the business because she was stressed out and unprepared. Unfortunately, the store was out of 1/2 the items I needed for my class. I was about to pay for the few items they had and I told the woman that I was happy that students were offered the discount. The woman replied "No. My husband didn't do that". I calmly said that I was disappointed and would go somewhere else. She snidely remarked that that the discount would have only been around $3, so why didn't her business pick it up? I decided to buy the items. After she rang up my credit card she wasn't able to provide a receipt because the tape ran out. She didn't know where the tape was and said that I would have to wait for her staff member to replace it because he was with a customer. I told her I had to go so I wanted her to reverse the charges. She told me that I needed to calm down! No potential customer should have to deal with that kind of abuse. Posner's Art Store is so much better. Two people welcomed me. The store has a kit with everything I needed and I was out within 5 minutes!

    Invaluable Educational Experience…read more What a masterclass in customer relations! I visited Sarnoff with a $250 budget seeking a quality ballpoint pen for daily professional use, and the staff provided exactly the guidance I needed. Their response to my needs, budget, and requirements was artfully pretentious. The combination of casual dismissiveness and practiced condescension when I expressed interest in their luxury pen selection? Remarkable. It takes real skill to make someone feel simultaneously invisible and judged. If I had a pen, I'd have taken earnest notes on their methods. I'm genuinely grateful for this experience. It crystallized my understanding of what I value in a retailer and motivated me to find exactly that elsewhere. Thanks to their tutelage in what customer service shouldn't be, I discovered the perfect pen (a LAMY 2000, ballpoint) from a different small business, one that sadly never learned to efficiently dispatch proles like myself. The pen is magnificent, the service I ultimately received was exemplary, and I have Sarnoff to thank for the educational journey that led me there. Sometimes the most valuable lessons come from the most unexpected teachers. Would I recommend Sarnoff? Absolutely! They're a perfect illustration of how not to treat customers, and provided you've the foresight to bring a pen, you can write your very own cautionary tale. Thanks, Sarnoff!

    Photos
    Sarnoff Art Materials - Lamy writing instruments

    Lamy writing instruments

    Sarnoff Art Materials - Assortment of mediums

    Assortment of mediums

    Sarnoff Art Materials - We do custom canvas stretching

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    We do custom canvas stretching

    Hobby Lobby - jewelry - Updated October 2026

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