I still can't believe what happened to me. At the register, Marissa the cashier, held up the Super Glue and with a snotty attitude and tone asked where did I get this from? I looked at her perplexed, and she said, "It does not have a price tag." She then asked, "How much is it?" I told her I got it from the glue section on a isle at the back of the store and the price on the shelf was 3 dollars. She then stated, "Well I can't ring this up without a price tag." I did not respond, just looked back at her. It is amazing to me that this employee felt it was my fault the product was placed on the shelf without a price tag. I thought, I do not work here, what the heck?
There was another employee hanging around the cash register with a clip board in her hand (line monitor?). Marissa waved her over and stated she did not know the price of this Super Glue. The employee told her she will need to look it up and reached under the cash register and gave Marissa a binder. Marissa flip a few pages and said it wasn't in the binder. The employee told her to ask for help over the PA. Marissa spoke into the mike, "Code 4 on register 8(?)." We stood there for a few minutes, but there was no response to the page. The same employee (line monitor) came back up to Marissa because the line for her register was getting long and noticed it was not moving.
The employee/line monitor then motioned to several employees standing around at the front of the store talking. Someone from the group came over to Marissa and asked what was going on. Marissa told her the Super Glue did not have a price tag and she could not find the price. The employee then took the Super Glue and walked back up to the group of employees standing at the front. I watched them all to see who would be going to the back of the store to get a price off the shelf. To my amazement they just stood around talking to each other. The store manager Karen then walked away from the group. They continued to discuss the situation and then the glue was handed off to another employee to find out the price. This did not happen, instead she went back to the group for more discussion. Eventually she walked back over to Marissa and whispered to Marissa, "What price did the customer think it was?" Marissa rolled her eyes and said 3 dollars. The employee then responded, (unintelligible name) said to charge $4.99. I could not believe my ears and decided I would handle the overcharge with the store manager,
Once Marissa handed me my receipt, I picked up my bag and went back to the isle I found the Super Glue on and pick up another Super Glue with the price tag on it. I then walked up to another cash register right by Marissa's and told her I was just overcharged on my purchase. I showed her both Super Glues and my receipt with $4.99 overcharge and then the price tag which reflected $2.99. The cashier told me I would have to go to registers 1 or 2 to get a refund. The registers had a customer service sign over them and a line with about 10 people in it.
I then walked up to the front of the store where the group of employees were standing and stated I wanted to talk to the store manager. One of the employees walked away stating she would get Karen the store manager. Another employee, the one who gave the wrong price, stated she would help me after going up to Karen to let her know she would handle it. I told her what had happened and that she was the one who stated to overcharge me for the Super Glue. She stated she was a customer service supervisor and she would take care of the refund at register 1, I was to stay right there. She later returned to me so that they could refund my debit card the difference. There was no apology from any of these employees.
I felt like they were stealing from me. I know it's only $2, but it's the principle. Most stores do not make it the customer's fault the store failed to put a price tag on the product before placing it on the shelf. I can only imagine how many other customers have been overcharged. I cannot recommend shopping here. If you can find all products with price tags, make sure the price is the same as on the shelf, watch the cashier closely, and review the prices being charged. If any of the prices are wrong, do not complete the transaction or pay. read more