my wife had an amazing experience today getting a classic print reframed was helped by Abigail who went above and beyond what you would expect from an employee on a $15 reframe sale to assist me, five stars for her you should give her a raise read more

Love this Store!!!!!! They always have such different merchandise and usually well priced. Wish there was one closer to Binghamton NY

I'm not a big fan of stores too lazy to number or ID their aisles. I was in their store and was telling my spouse where their desk lamps were and I wanted to go look at other things. All I could tell him was that they were on the far left end of the store. What happens when you have someone gets hurt or sick and the other family member needs to bring them something? read more

I came here the other day to get some florals, remembered seeing the 50% off sign yet the lady working there didn't ring them up as such. Apparently, it wasn't for the stems but any other arrangement was 50% off and since I used part of one of the florals I was not able to get my 50% off on it since I didn't bring it back to the store with me the next day with the ones I ended up returning. Another issue is that all their florals use the same code on the receipt so you can't tell which is which, that's awful for the customer and the people working the register who don't really care what something is or how it gets rung up. Where's that awesome lady from the first time I was here??! read more

I have come into this store several times. I do not feel the customer is appreciated. The last example is like every other trip. No hello. No, "Did you find what you needed?" Or " Is there something we can help with?" There has never been a "Thank you." I had the same cashier the last two visits. Her nails were far more important than "seeing" the customer. It takes twice as long as she rings you up. Her boss heard me say, "Thank you for doing business with us:" as I walked away on my last visit. Her boss did not ask the customer what could be the problem. She asked the girl if she was okay. My remark was humorous. No problem. I will drive out of my way to find what I would like from a store that greets and acknowledges its customers. At least say Thank you. read more

Despise the company and what they stand for, but there aren't many other places to get Gundam locally. Good place to forfeit your morals for toys I guess :( read more

The foot markers at checkout are only 5ft apart instead of 6ft. They should double check that, because it does not follow CDC regulations. Saw 5 employee stockers not wearing masks. And customers were inside also not wearing masks. I don't think this location is enforcing all regulations to protect its customers. As a customer, I do not feel safe there. Will not return during the pandemic. read more

My daughter and I visited the store last night sliding in with 10 minutes of closing on a mission. The store was very organized and the staff assisted us while finding our items. Our cashier Sabrina greeted us with a smile holding friendly conversation representing the store well. read more

Today around 530pm September 30th 2020, I visited Hobby Lobby in Martinsburg, WV to let them know I was not given the correct amount of cash refund from last Saturday. I returned silk flowers that I am not using for my wedding that is coming up. I told them I returned 4 pink flowers and I was not given the exact amount of refund for them. The cashier asked for the manager to help on the phone and I was told they have to look at the recording to see if I did. I was made to feel like I like I was a thief and a cheat. The 2 managers on duty, a man and woman, did prove that I returned 4 of those flowers and it was captured on video. Yet, they were trying to tell me that I was wrong because I told them I gave them wrong item on the receipts. If you have seen Hobby Lobby receipts, their receipts don't have detailed descriptions on each items, they only have generic #s and $ amounts that's it! I was still given the run around and woman manager said she needs to print a new receipt and she still made me wait, and by the way she never came back to the register to see me after that. I was given a credit for 1 flower and I trusted the cashier she knew what she was doing tonight. I still did not get proper credit after over an hour of back and forth from the managers. When I got back home, I got a calculator and added all of the items I returned from the original receipts what I was supposed to get back $63.87. I only received $52.33 plus from today's refund $5.34 equals to $57.67. They still owe me money $6.20. All of these for less than $10. I am a Christian and I have supported Hobby Lobby for years because of its Christian value. Making me feel like I was up to no good hurts and I will not shop from this company anymore. There was no eye contact from either of the managers. They made me feel like I was a cheat and a thief. They wasted my time tonight, all they have to do is get a calculator and add the things I returned, and they would have seen how much money they still owe me...very disappointing how they treated me tonight and I feel everyone should know. read more

Don't make the mistake of asking someone a question when you're at this store! Tonight I was spoken down to by a certain employee. Very nasty and even criticized my grammar as I was speaking. I was completely shocked and could not believe someone could be so rude. She then went on to mock me by acting like I was stupid and speaking to me like a child as she continued to completely humiliate me. read more