SO let me begin by saying I actually really love this store and everything they sell. I do not really care about the politics or their religious beliefs as a company. The problem with this particular location is everyone who works there is rude and condescending. I am not going back after today. Most of the time the cashiers do not even greet me when I am ready to check out. Today when I asked a lady for help with fabric (which I have never purchased before in my life) the lady who assisted me was condescending and insulting.
I did not see anyone working near the fabrics area and apparently did not notice their service bell so I wandered a few aisles over to a woman working in the flower section (who had actually already looked up at me twice in the 10 min I was looking at fabric and did not acknowledge me nor did she offer help). I asked her if there was someone who could assist me in the fabric section. She rudely replied with "yes that would be me. you are supposed to ring the bell for help". I was like alright well this is actually the first time I have ever bought fabric so I don't know how it works. I didn't even see a bell. She walks me all the way back to the counter and stands there staring at me without saying anything so I was like oh hey, I think I need a yard and a half of some red flannel, she replied with "well go get it yourself. you're supposed to bring it up here". Again, information that would have been nice to know as we walked past ALL the fabric on the way to the desk. Since you know, I had already told her I had no clue what I was doing. She also refused to make eye contact with me through most of the interaction and when she did she was all glarey and grumpy looking. At this point my 4 year old discovers the infamous bell and starts dinging it. So now the lady gets pissed. I jokingly said to my kid, oh so nooowwww you find the bell, trying to lighten the mood so I don't say something extremely inappropriate to her. The old lady looks at him and replies, maybe you should have found that 5 minutes ago instead of making your mom look stupid. WOA LADY! I am all for a good joke, but we are not do not have a joking relationship at this point. She ended up just handing over the fabric and ending it there, no thank you, no have a good day, nothing. I do not require much in the way of customer service, but I certainly do not want to feel like a burden or like I am interrupting your time and bothering you when you are getting paid to be there. I ALWAYS feel like I am interrupting someone in that store, even when I am checking out. I will say however today I had a cashier I had never had before and I took note of her name because she was so excellent. Her name was Allison and she was super cheerful and nice and DID NOT make me feel like my dropping 200 dollars in their store was a problem or an annoyance. She was very sweet and because of her my experience wasn't totally ruined. read more