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    Hobby Lobby

    2.7 (31 reviews)
    ModerateHome Decor

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    Robert G.

    Went in for some nested gift boxes. I found three and wrapping paper too. The wife was impressed with my effort.

    The invoice that I was supposed to pay

    HOBBY LOBBY 1960 at Jones Rd in Houston TX.....This store's framing department is awful!!! I took a watercolor I did of my Great granddaughter to have framed and matted on June 4th. It was supposed to be ready on June 18th. I called them to see if it was ready on June 18th and they said "Oh sorry we didn't order the matting you picked out". This lady I talked to (later found out she was the one that orders) said sorry let me take a look and see if I can find something that matches, I will call you if I don't! No Call so on June 21st I go back to the store and no one knows anything about my order but they will order it again (seriously?) I asked for the manager of the department at this point and she said "we will not charge for the matting since it was our fault". So this afternoon (June 28th) I get a call that it is ready so I go to the store about 6:45 this evening to pick it up.....guess what? The framing department is closed! I am just a bit perturbed to say the least! I see someone sweeping the floor so I asked him and he did find my order back in the dark room. I took to front to pay and remember...they weren't charging me for the matting! There was an invoice that was stapled to the last invoice with the matting refunded and signed by the framing dept manager. The cashier and the "store manager" made me pay the full price even though there was an invoice approved and initialed by the framing manager! This man...the manager was ugly and convinced I was trying to pull a fast one on them! I paid the full amount but I am not through with them. I am going straight to BBB! This so called manager was an ugly dude!!!DO NOT TAKE ANYTHING TO THEM! I have spent hundreds of dollars in this framing department but they and the entire store has gone nuts. They are HORRIBLE!

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    2 years ago

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    10 months ago

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    2 years ago

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    5 years ago

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    4 years ago

    Love hobby lobby. So many options and they have something for every possible occasion! Also great projects for home decor.

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    8 years ago

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    9 years ago

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    17 years ago

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    15 years ago

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    13 years ago

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    8 years ago

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    11 years ago

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    13 years ago

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    12 years ago

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    9 years ago

    The staff is friendly and helpful! I can find what I need and they have a great sale section!

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    14 years ago

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    12 years ago

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    Ask the Community - Hobby Lobby

    Review Highlights - Hobby Lobby

    Love hobby lobby, I find all that I need for my arts and crafts.

    Mentioned in 3 reviews

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    Hobby Lobby - homedecor - Updated May 2026

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