HM Flooring did a great job replacing all the carpet in my house. The only complaint I have is that when they were putting down the glue for the padding they splashed some on my walls. Since my walls are a Tan color and the glue was clear in color I did not see it until found a sticky spot on my wall. If I use a UV light (used to find bugs) I can find several splash marks. The good part is if you use WD-40 you can remove it without hurting the paint. I just have an issue with all the little splash marks. Mike read more

HM Flooring Group - Flooring Near Me - Las Vegas, Nevada

We just replaced the carpeting in our guest bedroom. The ordering was simple (except for the color and that was my fault). A deliver date was set and the crew that came to us was very professional and ON TIME!! Thanks Jesus Chavez for all your help and for giving us a wonderfully stressless experience. We will be ordering from you again very soon! Charm and Bill McElree read more

When we purchased our home it had all the original flooring from 18 years ago when it was first built. The worst part... there was CARPET in the BATHROOM YUCK!! Obviously we wanted to cut cost but not value or quality so I was on the hunt for a discount flooring company and was actually directed to H and M flooring by another company. From the moment I walked in the door I knew I made the right choice! EVERYONE was extremely friendly and helpful and Priscilla was fantastic. We started with our children's room, now our bathroom... by the end of the year we will have the entire home done here. Installation was on time, quickly done; and beautiful results! Absolutely cannot go wrong here! read more

I was looking for a PURPLE carpet, called all around Vegas. HM Flooring was the only one that came through, they had it shipped from California on a tight turn around. They have a very large facility and everyone I interacted with was super nice and responsible. They will be the first company I call for future carpet needs! read more

They were hired by my contractor to do all of the tile in my bathroom after it was torn out due to mold. They made my life a nightmare for months and now I'm literally starting all over again with a new company. The work they did was terrible quality. They didn't seal the grout and then spilled blue toilet water on it and stained it blue. They didn't measure the tile correctly so the tub wouldn't fit back in. But even worse, they didn't waterproof any part of the shower which caused more water damage and everything had to be torn out again. The new tile company says they never even fixed the floor before tiling and the floor is still water damaged and rotten. I can't stress enough how incompetent these people are. Please make sure to look my pictures of what they consider quality work. read more

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Maribel and her crew did our floors and baseboards last week. They did an incredible job! Great communication, service and worked very efficient. I'm having them come back to complete my baseboards. read more

Good service. Took some time to finish the work due to a few reasons, but in the end they were able to make us happy with the finish result.

Emergency Restoration experts uses this company so they chose them, not me. I had problems from the very start with them. Maribel did not have the samples I needed to choose from so I had to make a couple of trips. It took a very long time to have decisions made. When I finally decided on the wood flooring, it came in a different color than the piece that I had chosen; come to find out she only showed me one piece and there were multiple colors when it was all laid out. When they installed the light colored luxury vinyl in my kitchen, the floorboards had to be repainted because the workers left black boot marks on the floorboards and walls. After the floors were finished, about a week later I noted black sticky substance oozing up through the seams in the laminate pieces. I spoke to maribel who is, the supervisor or something. She sent somebody out to clean it up and he stated that it was adhesive using up through. Evidently they either used too much or did not let it dry enough because now it is oozing up again. I tried to contact Maribel starting two weeks ago to get it cleaned up again, I was having a housewarming party to show off my new floors tomorrow. She never answered me. After several calls I finally got her on the phone and she said todaythat she could have it done Saturday. I told her that I had told her several times I needed it done Friday, that did not matter. I am renting equipment to clean my floors myself. I do not need them, I would never use them again, and their guarantee seems to be useless. read more

HM Flooring Group - Oozing - Flooring Near Me - Las Vegas, Nevada

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Rude and lack knowledge. Could not figure out yardage needed. Speak Spanish preferred. Don't know what carpet remnants are. Cheap selection. Carpet is not good quality. Go elsewhere. read more

The absolute worst place to go for tile. Their sales associate Maribel is just looking for a quick sale and doesn't care the outcome of the work. They did not complete the work, they left dust and dirt all over the house and they said they dont clean houses and they have yet to replace the toilet and base boards. I spoke to Maribel she instructed me to just call a plumber. I would avoid this place at all costs!! DONT GO HERE!!!!! read more

BUYER BEWARE! We hired an installer to install laminate throughout our home. Installer purchased the flooring from HM Flooring. Two weeks later, in the kitchen, the part of the laminate that interlocks starts snapping and breaking. The installer took a piece back to HM Flooring and they actually gave him new boxes to replace the whole kitchen. Great. Fast forward 9 months later, the flooring is popping up in places. We thought maybe it would settle, but after another month, it just got worse. It's not locked together, it's separating. We called the installer who was great - he came right out and looked at it, called the HM Flooring and took a piece over there to show them where it was breaking. HM Flooring sent out an inspector. According to the inspector's report, it's an installation problem, but he doesn't say exactly WHAT the problem is. We had another installer look at it and he says it's a product problem. Carlos from HM Flooring came over to look and proceeds to tell the installer's employees that there should be a 1/2" gap for expansion. I don't even know how to install laminate but I know it's 1/4" gap!!! So, here's the rundown people. HM Flooring will not warranty the product. They will not replace it. We were told there was a 20 year warranty on the product by the installer, who was told that by HM Flooring. From what I have heard, HM Flooring buys bulk products from China that are crap with no warranty and they won't back it up, so use them at your own risk. read more

I received exceptional customer service. I called HM Flooring on a Saturday morning, went the same day and picked out carpet. The company came to the house and measured and provided me an estimate that same Saturday. My new carpet was installed two days later on Monday. Installers showed up on time and provided quality workmanship. Priscilla was fabulous to work with, she is an asset to the company!!! She was very responsive to my needs and requests! I highly recommend this company! read more

Found this company on Yelp. They were responsive to my request. I need to replace carpet in 4 rooms. Andres was very helpful and communicated when the installer was not able to make it. We are very happy with the carpet install and for half the price for what another company quoted! Would recommend! read more

Pricilla did an incredible job helping us pick out flooring and get the best price! The install went seamlessly and the guys who installed were great!! read more

I was looking to carpet my new home and my realtor recommended I called Maribel at HM Flooring she came out and gave me a quote the next day I called her she had really nice carpet and was able to install my carpet the next day , very professional installers and very good customer service, I highly recommend Hm flooring their prices are amazing read more

Bought a carpet for the living room. Delivered as promised. They had it for a really good price, which is why we got it here. Actually shopped right down the road first at Heritage, then stopped here because we saw the place. cheaper and better selection. read more

GREAT staff & prices. Every phone call & face-to-face meeting = excellentcustomer service. Their selection is better than any "box store" & they can help ANY budget! I'm never going to "orange depot" again. These guys get ALL my business! read more

HM Carpet installed my Beautiful carpet in my three-story house, and I am extremely happy with their service. Some friendly sale representative answered all my questions with knowledge and kindness, also I found very good price on the carpet and the service very professional and very fast, they installed in just 2 days after visiting the store, I recommend them enormously! Compare with 4 different companies I saved more than $1,600 with HM Carpet! read more

I hired a carpet installer and he sent me here to pick out carpet. I was greeted with a smile and helped upon entering the office. They didn't seem to have a lot of the older type carpets in stock but they did find one for me that was as close as we could get. They seemed to have a lot to choose from. read more

I called and advised that I was looking for a particular weight and density of carpet. They advised that they had it. I drove in. It was not it! After advising clerk, he show me a different product. After reading the many poor reviews, I have to agree that it's likely that they don't really understand their product. Let's see what they quote. read more

I found out about HM flooring group through yelp, I sent a message requesting a quote & received a fast detail reply from the owner , Oscar. At the time I first wanted to change the carpet and paint the condo (since its a rental property) With the estimate and suggestion that I have received from HM flooring it was much worth to install Vinyl plank floor , All the communication with the knowledge incredible representative Maribel ,was done via phone & e mail she had make sure to update me and send me photos .she treated this project like it was her own home. Just to mention , before job had begin Maribel sent me their certificate of insurance .very honest & reliable company! I was very pleased with the entire installation project in the bedroom&living room and loved the flooring so much I eventually replaced the pre-existing flooring as well so the whole unit would match. choosing HM flooring was the best decision I made! Maribel was absolutely Expert knowledge, honest advice, and the friendliest most likable person! HM flooring takes great pride in their work and reputation, true professionals. I've never had anyone go so far & beyond for customer satisfaction Working with Maribel was such an easy, comfortable experience. I loved the fact that she was and has continued to be available and responsive to questions/concerns. I wouldn't hesitate to use them again. I was very pleased with the outcome and highly recommend HM flooring group! Thank you Maribel read more

I let this go months ago, because...what am I supposed to do. Notice that HM Flooring responded by giving me contact info for the manufacturer in China?! "See if these people in China can help you". Really? That's your idea of customer service? Anyway, this has come up again because my kids have been sick since we moved into our house. I'm researching now to see if this flooring has the same materials as the flooring in the Lumber Liquidators lawsuit. If anyone else is having any of these issues, we need to pool our efforts! read more

I am very disappointed in this company's lack of customer service. We have bought carpet from HM on 3 separate occasions over the past 15-20 years or so, and we are usually very satisfied with the quality and installation. However, last year they installed carpeting, albeit cheap carpeting, in the living room, hallway and two bedrooms for us, and it has been humping up in the middle of each room, as well as at the hallway entrances to each bedroom, creating a dangerous tripping hazard. I had them out to assess the situation yesterday, and they informed me that it is rare that this would happen so soon after installation in a light-traffic residence, but unfortunately it is not their policy to stand behind (take responsibility for) their installers work. What? Why not? They quoted me a price of $250 for them to send their installers out to re-stretch the carpet, in just the living room and entrances to each bedroom where it is the worst (didn't even include the humps in each bedroom). I declined their not-so generous offer and am now looking for other options, and a new carpeting company for future purchases, as HM has seen the last of our business. read more

I called the company for free estimate on Wednesday morning . Estimate was done on Wednesday afternoon. Price was reasonable , representative came with samples and on time. After I signed contract carpet was installed next day. Great company, very professional.Thank you. read more

beware. these people are not licensed to install carpet. they are offering install and hiring day labor to do it. they have no license or bond to do it so anything goes wrong with the quality of work OR MISSING from your house while they are working on it , there is no recourse. Nevada State Board of Contractors will take the complaint but not much they can do. the "great deal" on carpet turns out to be a long drawn out pain in the you know what. BUYERS BEWARE. read more