We needed flooring repair in the kitchen. I had opened a Yelp project find and had a few contractors come to spec out the flooring project. After taking a look, we decided to go with National Flooring Group.
The sales representative whom originally worked on our project and came out to do the sqft estimate was Andrew. He walked us through the initial process. We would need to supply our own tile, however, the company would supply the contractors, grout, hardy-backer sub-flooring etc.
Over the weekend, we had decided to move forward with the project. National Flooring Group had scheduled contractors to come out to the house on Tuesday, with installation finish on Wednesday.
When the contractors arrived, they didn't have knowledge on the job that needed to be done. I had informed them of the tile work in the kitchen. Afterwards they made a few phone calls to confirm the work for the project. After day 1, they had wrapped up and left. The house was filled with debris, glass shards and dirt from where they had walked. My daughter and I had to vacuum/mop the house after they had left, otherwise, someone could have hurt themselves with the sharp objects left on the floor.
As we had left the house, we noticed in the entry to the garage that all of the glass and tile debris that the contractors were working on, was left out on our concrete. Had I backed our vehicle out from the garage, our tires could have popped with what was left. My daughter and I had to sweep outside and throw-out the debris in the trash. The contractors had informed us that they would arrive at our residence at 7:30 A.M on Wednesday.
On Wednesday, the contractors had arrived late, at 9:00 A.M. They did not have the T-Molding transitions which were requested in the quote to put in-place from the tile to the laminate. It took them about 3 hours to finish the grout. After they had left, we decided to inspect the work.
The kick space, or toe kick all around the cabinets were damaged. The tile cuts, especially around the island, were not clean cuts. They were jagged. Some of the grout was not filled in properly. We were also overcharged for material not used on the original invoice.
After inspecting the damage, we had called the office multiple times. The first call we had informed the project manager that there was material not used on the invoice and had requested a refund. We also informed them of the damage the contractors did.
We had received a call back and was informed that the office would not cover the damages that they did. We were specifically told that we would have to pay them additional funds for the company to repair their own damage that they did to our kitchen. They had said that we could pay them for another contractor to repair the toe kicks or we could have them replace it with tile, knowing we would have to pay them more money to fix their damages that they did.
I was pretty much in tears at this point. The manager had came out to our house the next day and had informed us the same thing, that they would not repair the damages that they did unless we paid them more money. He also told us that if we decided to purchase the t-molding for the tile, that they would then come back to fix the grout, otherwise, they wouldn't fix it as is from their work.
I'm really disappointed and unhappy how it turned out. If you're looking for flooring, I'd highly recommend not to go with this company. read more