Got a mani pedi there. I am missing a toe nail so I was told I needed to get a gel pedicure to get that toe painted so I did. However, Paula, the woman who did my nails, did not tell me she was charging me an extra $5 for one nail on top of the cost of the gel pedicure. As soon as I got in the shower the nail fell off so it wasn't done right. I went back to have the nail fixed and the owner Dan put the same nail back on and I was told by a different employee that none of the other employees would have charged the extra $5. Almost as soon as I went back home the toe nail fell off for a second time. A few days later (only 5 days after I got my nails done) one of the fingernails fell off. I went in to have them fix them and get a refund. When I got in I asked to speak to the owner. Paula claimed to be the owner after telling me she wasn't and kept trying to argue with me even after the owner agreed to refund me and fix my nails. While I was waiting for him to finish with his customer (25 minute wait), Paula kept trying to argue with and harass me even after I said many times I will handle it with the owner. She told me they wouldn't refund even though he said he would and said the only way they would refund me is if they removed the nails. After I told her the conversation was not going anywhere and I will just speak to the owner she continued to harass me and cause a scene. She bad mouthed me not only in front of me but to other employees and customers. She then demanded I respond to her and continued to harass me and even raised her voice with me and I told her multiple times I will not be spoken to that way and I'm respectfully ending the conversation. She continued to yell at me and made various rude and disrespectful remarks including yelling GET OUT many times. The owner, Dan, did refund me and I thanked him and asked about fixing my nails and he fixed my fingernail while his employee Paula was yelling at him harassing him not to. He did not fix or offer to fix my toe nail, even though he agreed to fix my nails and refund me when I first walked in. It didn't seem like he was even going to fix my fingernail if I hadn't asked him again at the end. After all the harassment and disrespect from Paula and how long I had waited I decided to forget the toe nail because I knew it wouldn't stay on anyway since they don't do it right.
Needless to say, I was absolutely appalled at not only the long quality I received for such high prices but more importantly the disrespect and complete lack of customer service. read more