1. Hinspeter Dawn M OD

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Millville, NJ

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Hinspeter Dawn M OD

3.7 (3 reviews)
Open • 9:30 am - 7:00 pm

Services - Hinspeter Dawn M OD

Eye exams

Retinal imaging

Eye testing and diagnosis

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America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

1.6(10 reviews)
0.1 mi

The exam folks were awesome. Pleasant, helpful, thorough. Checking out was like buying a car. Staff…read moreperson was a per diem, not trained on new processes? Picking up the glasses I was shocked at how poor the service was. Staff person handed me a card to read with new glasses on. That's it. No offer to adjust them, no mirror to look at them, (eye roll when asked for one), didn't even offer to clean the lenses. All firsts for me and I'm almost 60 years old, wearing glasses all my life. Disappointing.

It was my first time picking up glasses. I went in to be the third person to wait to get my…read moreglasses, so I went on my phone just to watch some YouTube while I waited to be my turn, and then the lady asked me. What do you want? Mind you, I'm under a sign that says (pick up.) I told her I'm here to pick up some glasses that I ordered, and I told her my mother received a message that the glasses are ready to be picked up. Mind you, I've done gave my phone number twice, and they still sent it to my mom, but it's whatever at this point. So she just stood there and looked at me and said... oki?? I was like, "What else am I supposed to say?" And, by the way, I don't know what to give her, like my name, my phone number, or a code like a verified thing that came in from my mom's phone number I don't know, or something, but she asked me what the phone number of my mom is, and so I gave her my mom's phone number, and then she asked for my mom's name, so she went to look for it. She couldn't find it, and then I told her it could possibly be in my name, and then she turned around, and she said, "I'm not guessing anymore," and said, "Why didn't you just say it was for you then I said, 'Well, I didn't know I was supposed to give her my name.'" I just assumed it was on the phone number, and I'll be done and pick them up, and like she was giving me a whole attitude about it too, and I apologize to her for saying it was my first time doing this, so I don't know what I'm doing, but I got my glasses, so I'm chill about it now. But I have never experienced that type of behavior in customer service.

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Eye Openers

Eye Openers

2.9(9 reviews)
0.1 mi

Title: Shocking Disappointment at Eye Openers - A Clear Case of Misleading Practices…read more I'm beyond disappointed with my experience at Eye Openers. While my exam with Dr. Hinspeter was exceptional, the rest of the experience, especially with the staff, was appalling. Here's a breakdown of the issues: I had my first appointment on 2/28/25 with Dr. Hinspeter, and it was genuinely the best eye exam I've ever had. The doctor took the time to explain things I hadn't learned before, and I felt well-cared for. However, everything took a turn after the exam. I have endured months of being run-around just to get my eyeglasses prescription. The staff member who assisted me was overly pushy about buying glasses from the practice. I had brought my own used Jimmy Choo frames to have re-lensed, but the staff member discouraged this by claiming it was difficult and risky to change lenses in used frames. He claimed they often break during the process (lie #1), and that my frames were too worn to safely re-lens without significant risk (lie #2). Instead, he aggressively pushed me toward their more expensive frames, even commenting, "You obviously like nice things." Feeling pressured, I left without ordering anything. I also was never offered a copy of my prescription, and I didn't think to ask for it. Per the FTC Eyeglasses Rule, this should have been provided right away, regardless of whether I requested it or not. A quick search revealed that I had been misled about the risks of re-lensing my own frames. A few days later, my husband went in to request my prescription. The same staff member refused to provide it, citing HIPAA (lie #3). He insisted I, the patient, would need to obtain it personally. This is incorrect, as eyeglasses prescriptions are not protected by HIPAA and must be provided immediately under the FTC Eyeglasses Rule. On 3/26/25, I called to request my prescription. I was told that due to HIPAA, they couldn't provide it by phone or email and that it would have to be faxed to me (lie #4). Since it's 2025, I don't have a personal fax machine, and that response was completely unhelpful. Another search quickly revealed that prescriptions can be provided by phone or email without issue. Finally, on 5/27/25, I walked into the practice to pick up my prescription, but the same staff member told me I couldn't be helped immediately and would need to wait until the doctor was free, after 2 scheduled eye exams. When I asked if I could sign a HIPAA release for my husband to pick it up later, he said, "We don't do that for prescriptions." That's when I knew something wasn't right. They'd been throwing HIPAA excuses at me for weeks, but now they were telling me I couldn't even sign a release? It felt like a deliberate attempt to stall and avoid complying with the law. After leaving, I returned with my husband, who asked for my prescription. Despite the staff member's previous denials, my husband walked out with the prescription in less than a minute. The staff had it sitting at the reception desk all along, waiting to hand it over, but no one asked me for my name or offered to help me. To sum it up, the staff at Eye Openers is either grossly uninformed about FTC and HIPAA regulations or are deliberately misleading patients to further their own interests. It's a shame that one person's behavior ruined what could have been a great experience. I really appreciated Dr. Hinspeter, but I won't be returning. (P.S. I'm now happily wearing my Jimmy Choo frames, re-lensed with ease, as I was originally told I couldn't do.)

The Doctor is great and the assistants are very personable. You never feel rushed and they take…read moretime with you.

Hinspeter Dawn M OD - optometrists - Updated October 2026

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