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Hinspeter Dawn M OD

3.7 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Hinspeter Dawn M OD

Eye exams

Eye testing and diagnosis

Retinal imaging

Hinspeter Dawn M OD Photos

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Eye Openers

Eye Openers

2.9(9 reviews)
0.1 mi

Title: Shocking Disappointment at Eye Openers - A Clear Case of Misleading Practices…read more I'm beyond disappointed with my experience at Eye Openers. While my exam with Dr. Hinspeter was exceptional, the rest of the experience, especially with the staff, was appalling. Here's a breakdown of the issues: I had my first appointment on 2/28/25 with Dr. Hinspeter, and it was genuinely the best eye exam I've ever had. The doctor took the time to explain things I hadn't learned before, and I felt well-cared for. However, everything took a turn after the exam. I have endured months of being run-around just to get my eyeglasses prescription. The staff member who assisted me was overly pushy about buying glasses from the practice. I had brought my own used Jimmy Choo frames to have re-lensed, but the staff member discouraged this by claiming it was difficult and risky to change lenses in used frames. He claimed they often break during the process (lie #1), and that my frames were too worn to safely re-lens without significant risk (lie #2). Instead, he aggressively pushed me toward their more expensive frames, even commenting, "You obviously like nice things." Feeling pressured, I left without ordering anything. I also was never offered a copy of my prescription, and I didn't think to ask for it. Per the FTC Eyeglasses Rule, this should have been provided right away, regardless of whether I requested it or not. A quick search revealed that I had been misled about the risks of re-lensing my own frames. A few days later, my husband went in to request my prescription. The same staff member refused to provide it, citing HIPAA (lie #3). He insisted I, the patient, would need to obtain it personally. This is incorrect, as eyeglasses prescriptions are not protected by HIPAA and must be provided immediately under the FTC Eyeglasses Rule. On 3/26/25, I called to request my prescription. I was told that due to HIPAA, they couldn't provide it by phone or email and that it would have to be faxed to me (lie #4). Since it's 2025, I don't have a personal fax machine, and that response was completely unhelpful. Another search quickly revealed that prescriptions can be provided by phone or email without issue. Finally, on 5/27/25, I walked into the practice to pick up my prescription, but the same staff member told me I couldn't be helped immediately and would need to wait until the doctor was free, after 2 scheduled eye exams. When I asked if I could sign a HIPAA release for my husband to pick it up later, he said, "We don't do that for prescriptions." That's when I knew something wasn't right. They'd been throwing HIPAA excuses at me for weeks, but now they were telling me I couldn't even sign a release? It felt like a deliberate attempt to stall and avoid complying with the law. After leaving, I returned with my husband, who asked for my prescription. Despite the staff member's previous denials, my husband walked out with the prescription in less than a minute. The staff had it sitting at the reception desk all along, waiting to hand it over, but no one asked me for my name or offered to help me. To sum it up, the staff at Eye Openers is either grossly uninformed about FTC and HIPAA regulations or are deliberately misleading patients to further their own interests. It's a shame that one person's behavior ruined what could have been a great experience. I really appreciated Dr. Hinspeter, but I won't be returning. (P.S. I'm now happily wearing my Jimmy Choo frames, re-lensed with ease, as I was originally told I couldn't do.)

The Doctor is great and the assistants are very personable. You never feel rushed and they take…read moretime with you.

Hinspeter Dawn M OD - optometrists - Updated May 2026

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