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    Hingham Medical Aesthetics

    5.0 (5 reviews)
    Closed 10:00 am - 7:00 pm

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    Services - Hingham Medical Aesthetics

    Laser hair removal

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    1 year ago

    Had another amazing experience at Hingham Medical aesthetics! The staff is knowledgeable, professional and so kind.

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    1 year ago

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    Laser MD MedSpa

    Laser MD MedSpa

    (79 reviews)

    $$

    Today I had a bad experience at Laser MD Medspa Braintree, 400 Franklin St, Braintree, MA 02184,…read moreUSA. I've been a customer here for many years. Today, I wanted to have the same amount of Botox as last time. The person who gave me Botox today was named Figs. She wouldn't listen to me, but she spoke loudly and disrespectfully, and even argued with me. She wanted to give me more Botox. She said she didn't want to give me the same amount of Botox as last time. She told me to go somewhere else...! She kept repeating this even while I was paying at the reception erea, right in front of other customer! I like this place and the other nurses, staff, technicians...they treated me kindly, respectfully, and professionally. But this time I was very disappointed.

    DO NOT get services at this location. The new staff here is awful. I had my last laser hair removal…read moresession, only to be greeted once again by an employee who I've never met before. The girl clearly had the incorrect setting and burnt my legs severely. When I called the next day, the manager, Lori tried to blame it on me that I'm not as tan in October as I was in August and that's why I was burnt and I should have told the staff. Isn't it her job to ask and take note of my skin tone/pigment? I sent photos to Lori and then she called offering me a free service. I told her I wanted all my money back and never wanted to step foot in that spa ever again and I wanted to know what she was doing to train her staff better so this doesn't happen to someone else. She refused to answer and repeatedly said, "I spoke with her." That's not enough for me and future customers. She then told me I needed to send more photos and she would call me back. I sent more photos and never heard from her. I sent a follow up email expressing how upset I was that she clearly was not taking this seriously. She finally responded and said she was taking it seriously and would get back to me by the end of the day. I asked twice for her directors contact info and of course she did not answer. And now the day is over and I still have not heard from her. Maybe she will respond better to my lawyer.

    Hingham Medical Aesthetics - medicalspa - Updated May 2026

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