We have been going to this office for quite some time. We started going to it back when it was…read moreElgin Vet Hospital, them Elgin Small Animal Hospital, and continue to go to this day. We LOVE LOVE LOVE Elgin Family Pet center just as much as we loved Elgin Vet Hospital. We have seen many Doctors come and go and always have had top notch care. We have seen Dr. Thevis, Dr. Sirmons, and most recently Dr. Branndon. All are very sweet, caring, knowledgeable, and have never tried to push anything on us. Have the prices gone up over the years? Yes, but what has not gone up? Most recently we had our senior dog hurt his back and have to stay at the hospital for several day. When we got the bill it was very reasonable for a hospital stay. The staff is amazing and always has been! We love Veronica, Sarah, Mallory, Fran, and Jenette. They always are happy to see us walk in the door and my dogs love getting love from all of them.

I have to say anyone who deals with me when feeling like you are going to lose a pet is awesome. I…read morehave a Bull Terrier that swallowed something. They worked with me every minute of the way and found an affordable place for me to have surgery. They went way beyond what they needed to and were patient with my emotions when afraid of losing my dog. I work in healthcare and though I work with humans lol they went way beyond to help me save my dog. I will be forever grateful.

Almost 5 years ago my barrel mare had an awful accident and almost cut half her front hoof…read morecompletely off. If it wasn't for Dr.Cohen and his dedication to caring for animals I do not think she would be alive today let alone racing. He came weekly for MONTHS, in rain, cold, heat to change her cast and make sure she healed the best she could. I wish I was able to share pictures bc last night we ran for the 1st time since her accident. I highly recommend Dr.Cohen and trust him with any and all my animals care. He is honest, trustworthy, and will always give the best care to your pet. *just figured out how to post pictures.

Dr. Cohen has been treating all my animals, big and small for years now. He's amazing. One of the…read moremost honest, brilliant, caring vets you'll ever meet. He truly cares about the best interest of each and every animals he treats. There is no one else I'd rather trust my babies with. If your looking for a great vet, look no further. Thank you Dr.Cohen for all you do for our little farm.

I just want to ask on here how pissed off would you be if you took your dog in to get neutered and…read morewhen you got them back they told you that one of the nurses thought it was a spay and had already shaved off half of their belly for a spay! I am pissed when I picked up Buckeye up they told me they had started and that it was a small area okay fine whatever I did not realize how big it was until I actually got Buckeye home. How the hell do you not notice a penis and balls and assume it's a spay! I called and even came in in person to talk with them about getting a discount for their next visit or at least a credit or something and was denied and told no because the hair will grow back. So every dog that goes in there should expect to get a haircut and shaved incorrectly because no one can tell what the differences between a neutering and a spay is Husky hair takes longer to grow back and if shaved incorrectly might not grow back the right way. I know it's just hair and that it'll grow back but I did not pay for him to get inaccurately shaved for a procedure that doesn't even apply to him. I didn't even get an apology from the person or a phone call letting me know what they had done. I do not recommend this place where

Hometown good ole folk that care about your animal rather than your pocket book. Worth the drive!!!read more

This clinic is basically worthless at this point. Won't answer the phone, and the website is…read moreentirely misleading. No emergency services and not open 24 hrs. Don't wait go elsewhere

Their pricing has gotten way out of hand ! I can drive 1-2 hours away and pay less for vet work.read more

I'm so happy I get to return to Manor Veterinary Hospital. With the adoption of a new kitty with…read morespecial health concerns I know that I need veterinarians with the skills and training to support her health needs, and this is the office for that. My Tabitha is feline leukemia positive, so the support of Dr. Carter and Dr. Weirauch is so appreciated and necessary. It's also wonderful that they show affection to my fur baby when we are there. I know that she will be taken care of very well for however long she is with me. I can't recommend Manor Veterinary Hospital any stronger!

I LOVE it here! The ladies at the desk are ALWAYS so friendly and sweet. Every time I walk in with…read moremy pups, the entire staff shows them so much love. It warms my heart every time! I've recommended them to everyone in Manor. So much so, my aunt in law (who lives nearby) is now taking her dog there too! Keep up the great work ladies!!!

We knew our 14 year old golden retriever, April, wouldn't be with us too much longer. It still felt…read moreunexpected and we had to look into our options on short notice when her health deteriorated rapidly. These folks could not have been more caring and compassionate at every step. They were responsive and scheduled an appointment around our needs. They care and it shows. Everything is done in your home, eliminating the anxiety on your pet of going to the vet. I hope I never have to call them again, but I'm very grateful knowing they are around.

Going with this service was the best thing I've ever done for my baby. Dr. Breiana is an absolute…read moreblessing to the world. When she arrived, my baby had a rush of energy and wanted to play outside in the grass. She assured me that it was okay to take our time and let her enjoy outside one last time. We sat and she listened to my stories about her life, and when she wanted to go inside, we went in and she was given the sedative. She was so peaceful and laid in her bed. Then, she passed while the doctor and I talked about her life and how wonderful she was. It was the hardest day of my life, but the easiest day of my sweet baby Gracie's. It was worth every penny. I have never seen such a peaceful ending. There are not words big enough to communicate my gratitude. The end of her life was so sacred, which is more than most of us people get. This has helped my grieving process immensely. I know for certain this was the best ending that could have been for my sweet angel. Thank you so much.

My cat's vet, Dr. Dedhia, was able to diagnose him with outdoor allergies and they prescribed him…read moresomething that has worked really well. The vet was thoughtful in his process of elimination and evaluations. I felt heard, too. I've been going to this location for years and recommend it. My pets have seen a few doctors there.

My female cat has started experiencing kidney/urinary issues over the past year. A couple of weeks…read moreago, I took her in for updated bloodwork since her previous vet (who has since left Paz) wanted to monitor a specific marker. The appointment cost around $200-$250. During this appointment I wasn't seen by a doctor, just the tech, but was assured a doctor would review her bloodwork and contact me. They emailed me to say that "everything was within normal range." However, since I specifically wanted to see the results for this particular marker, I requested a copy of the bloodwork. To my surprise, when I reviewed the results, multiple markers were clearly concerning, even to my untrained eye. When I asked questions about these findings, they told me I'd need to schedule another follow-up appointment (with an additional visit fee) and bring her back in just to discuss the results. Why would I stress my cat out with another car ride/vet visit just to get answers about my previous appointment? This makes no sense. On top of that, it took them about a week to even call me back. During this time, I hired an online vet to review the bloodwork. To my shock, this vet confirmed that the results show early signs of kidney disease--the leading cause of death in cats--and stressed the importance of starting preventative measures immediately. In short, I can no longer recommend this clinic. All the good vets have left, and the quality of care provided could cause major health concerns to go missed. As other reviewers have mentioned, this place has home down hill and that has been very apparent, but until now I had just been too lazy to do the research and switch. Please find a better option! This clinic claims to be holistic and to have a natural approach, but that couldn't be further from the truth. Don't be fooled by the cute decor and logo. -- we have used the East Side and South First locations.

Vanished without a trace and left us scrambling to find our pets records in an emergency.read more

I'm beyond disappointed in this service. The first couple of years when Dr. Miller was still around…read morewas fantastic, however this year when it came time to update my pup's vaccines it's taken months to try and nail down an appointment, when it is scheduled I'm cancelled on day of, multiple days in in a row, even after booking with someone via text. This is sketchy and suspicious as hell. I've been trying to get my dog seen since the beginning of June. And have just had awful customer service. Booked an appointment today from 3:15pm-4:15pm got text confirmation, sent answers to follow up questions, called support and nothing. Apparently they aren't even open today? Don't offer appointments on days you aren't going to offer phone support. That's basic common sense. Save yourself the stress and headache. The convenience you think this service will have for you is not worth their inconsistency, the lack of transparency, and overall lack of professionalism that you can clearly see in all of the scorned reviews. Can't wait to see how many times they say they've tried to contact me but don't!

I don't know where to start. From the on line appointment booking system, to the welcome and…read moreappointment, through check out and follow-up via text? Absolute perfection. It was truly a magical experience coming here. Excellent communication and care, plus we got a bottle of wine and a custom tag at our appointment. The team at Firehouse is fantastic!

I recently adopted a new kitten and as a newest cat mom my biggest worry was his vet visits and…read morecare. Firehouse went above and beyond to provide the best care and were extremely personable with me! They provided him with toys, treats, and more ! They helped me understand any issues that came up and answered all questions I had! I had Gabby helping me inside the room and she was awesome ! Such a great individual ! I definitely see myself coming back soon.

If you're looking for a vet that actually listens, cares, and treats both pets and their humans…read morewith compassion...STOP scrolling! You've found them!!! After almost two years of being told by another local vet that my cat Sassy Pants just had a "clogged duct" and needed warm compresses (spoiler alert: that was NOT the issue), her condition continued to worsen. I stayed longer than I should have because I value familiarity... but never at the cost of the health of my pets, kids, or family. When my sister recommended FM 685 Animal Hospital, I took a very hesitant, very shaky leap of faith. And honestly? Sassy looked like she was ready to walk over the rainbow bridge just to escape the pain. My heart was wrecked. From the very first visit, everything changed. Not only did they CORRECTLY diagnose and treat Sassy Pants ‍, they gave me something I didn't even realize I'd lost: peace. No judgment! No shame! No side eye! No making me feel like I "wasn't doing enough!" Just empathy, professionalism, and genuine care. And when Sassy had a second flare-up after being fully cleared (because, you know... life happens), they got us in quickly and handled it with the same kindness and zero judgment. They understand that caring for pets means caring for the whole family unit... pet and owner together. Sassy Pants is now back to her normal, healthy, purr-fectly pretty self ‍ I've since switched all my pets over to them and already referred four other families, because when you find your people, you don't gatekeep. FM 685 Animal Hospital is OFFICIALLY part of The Pfam Zoo's Inner Circle (yes, Meet the Fockers reference intended ). Five stars for every single staff member and five stars for the establishment as a whole. This is what true prveterinary care should feel like

To be completely honest, when I wrote my previous review, I was feeling thankful my cat was even…read morealive. It caused me to overlook many disappointing things that occurred. While I was overjoyed that FM 685 had availability for the emergency surgery my cat needed, and they did a good job with it, the billing process left A LOT to be desired. When I went to pick up my cat, they gave me the bill. I asked for an itemized bill and to speak with the vet about the procedure, so they took me and my partner to another room to wait for the vet to come. When the vet arrived a few minutes later, I went through the itemized bill with him and asked to see every single x-ray, lab results, etc that I was being charged for. Turns out, there were several of each that they were trying to charge me for, but never actually happened. The vet could not come up with the scans or lab results. He looked embarrassed, and tried to fumble around with the computer to "look for them" but ultimately said "oh, they must have gotten lost...we can take off the charge." At such a vulnerable moment for me, FM 685 tried to take advantage of me and squeeze a few more hundred dollars out. I genuinely cannot fathom why. Leaving them 2 stars for saving my cat, but taking off the rest for how sleazy they were. If it were me, I wouldn't be able to sleep at night. Use FM 685 at your own risk, and ALWAYS ask for an itemized bill.