We came into this place about a month ago. I had a couple…read moreof requests. 1. One gold bracelet was way too long and I needed it shortened. 2. My beloved gold bangle was in need of polishing and regroving of the lines etched in. 3. I wanted a custom made Cross & bead gold bracelet that I had I my mind. Nobody makes them. Lastly I had a bag of gold rings to sell. I wanted to say that EVERY EMPLOYEE was beyond polite and professional. They listened to every one of my 'ask's' and immediately said yes. They told me to give them a couple of days on the design for the new bracelet for my approval. When I received their ideas, it was exactly what I wanted. A week later my bangle and my bracelet were shortened perfectly. Two weeks later my cross bracelet arrived. Unfortunately, I damaged the clasp the first week. The damage was completely due to MY misuse. Not their skill. (I am EXTREMELY HARD ON JEWELRY) We took it back in to be repaired. I just picked it up. They put on a heavy duty clasp at my request. I went to pay and they didn't charge me. Now THAT's customer service!! We will be back. Thank you all for your assistance

I was a browsing customer in your store last Friday and I witnessed a customer service interaction…read moreby one of your employees that was appalling to me. A customer was asking for an explanation regarding a repair, I believe, and your employee could not have been more impatient and rude to her. The customer was calm and asking for additional information which the employee could not provide and I overheard the customer ask to speak to a manager, and your employee WENT OFF on her. I felt terrible for your customer as she was trying to be kind to your employee and maybe due to youth and inexperience your employee LOST IT. I left the store very upset witnessing this and I could see how upset the customer was as well. I will not be returning to a business who treats their customers with such disregard nor should an owner allow this type of behavior from any employee. (I am a small business owner and if any of my employees acted this way they would no longer be employed-it was that bad!!). Other customers could not help but overhear and see how inappropriate your employee was. I like to support local business, but not yours, unfortunately.

I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

Fast service, competent and friendly. I needed a battery for my good watch and they stocked the…read morebattery I needed. The proprietor was friendly and respectful. I walked out of the shop with my watch working and the advice to change it every year, even when I don't wear it. I generally use my smart watch and the battery watch when dressing up for an occasion I will go back next year, as advised

This Family owned shop did some amazing jewelry alterations for us!…read more Highly recommend! Antonia was very helpful and knowledgeable. We needed five gold bracelets shortened, and three necklaces repaired, these were all beautiful pieces, that belonged to my Mum and Aunts. I'm happy to see them get a second life and AA jewelers did an excellent job for a reasonable price.

i've tried lately to reach out to becky after the denver merchandise mart closed, and jf relocated…read more i am sorry to learn of barry's passing. after spending over $80-100k in this store, i have yet to receive any reply to messaging, or voice mails from becky. i have some lovely pieces from this business when rick mcgavin was the custom fabricator, and regret my business apparently has no meaning to keep in contact & keep the $$ flowing in (her) jf options direction. am presently looking for a tennis necklace and have some good leads....i gave jf 1st choice, but communication has failed......if no messages were received, past business would deserve follow ups occassionally.....this is productive feedback to not lose touch with good customers.

The customer service is beyond comparison... I am having a…read morering custom designed; and the process couldn't be easier or more convenient.

This small, family owned jewelry store has been around for over 30 years. Its in an unassuming…read morestrip mall with lots of parking. The owner is personable and friendly and treats everyone with respect. He is honest and fair in both buying and selling. The store is neat and well organized with displays holding watches, rings, necklaces and bracelets as well as silver items and jewelry cleaner. The store has won several awards and I can see why.

I can't say enough about the Jewelry Center LLC. Mr Singh is always welcoming, friendly and…read moresupportive when I come in for battery replacement for my two watches. We always spend a little time talking about gardening which we both share a passion for. I will come to him when I'm ready to buy a pair of diamond earrings for my birthday (January)

Their customer service is fantastic and the people are so nice. Their jewelry and designs are…read morebeautiful.

This review is based on the customer service that I have received on the ring that my fiancé…read morepurchased for me. Firstly, I just want to thank the entire team at Mark's Diamonds for the quality of customer service that they have provided to me and my fiancé. My fiancé customized my ring at Mark's Diamonds and it's so perfect. Secondly, I had to get my new ring resized and they did it in no time. Because they have a jeweler onsite this makes it easier for them to make repairs a lot quicker. I also had to have a quick repair done on the prong and they were able to do this with a quick turnaround also. Thirdly, I want to also shout-out their jeweler- I'm so happy with the custom ring that my fiancé made for me and the craftsmanship and quality of my ring is unmatched. And lastly, every person that I've worked with at Mark's Diamonds has been super nice and welcoming. I want to thank you all for that because I've definitely been in jewelry shops where that wasn't the case. Again, the level of customer service that I received here is unlike any other and makes me happy that my fiancé chose to go with you all for my ring. Thanks again, Marks Diamonds. I cannot wait to come back to pick out our wedding bands soon!

Will never shop for jewelry anywhere else…read more Customer service is incredible!! I promise you will not be disappointed!!

Update: This is the real deal jeweler. Look at my earrings, LOOK in my photos at how absolutely…read morestunning they are! Mauzies has also done multiple custom pieces for us, and i get so many compliments on every single one of them. You can literally bring a drawing in and they will design something so special for you. Or bring them some random piece you don't really wear, and they can find a way to give it life. The other thing about this jeweler is the sense of family whenever you come in, they have fun parties, and are all just genuinely good people.

My partner & I went in 1 day to see about getting some of our great grandmothers stones reset for…read moremy forever ring. They quoted me $1500-$2500 what another jeweler around the corner quoted me $500-$700 for. While the 2 women who helped me were mostly pleasant, it felt like 2 semi-amateurs giving me an absurd quote for a "pre-existing" setting. When they mentioned the jeweler using the cad program, they told me that to set each stone is $100. I find this crazy given the quote from the place we visited after this. They also recommended I bring more gold in as trade when the other jeweler said the gold from my original ring && 1 other was more than sufficient to have my new ring made. Lastly, what the biggest standout was for me on service was the second jeweler I visited was very professional & even came down from his work space to look at my stones w/me as. As I was explaining what I wanted, he was able to sketch out EXACTLY what I wanted...not attempting to put it in a preexisting design. All in all, it felt like this jewelry store was more into the business of selling pieces rather than making. I'm giving 1 stars because of the absurd amount I was quoted, the lack of care for making a custom piece (not meeting w/the jeweler) & the disinterest felt by both women to work w/us. If you want a great designer who seems to really care, visit Doug at Pierret Designs. You won't be disappointed, he's been in the business for 50 years & you can certainly tell.

They have repaired and appraised my beloved vintage engagement ring. I have also sold gold jewelry…read moreto them. Super nice, knowledgable & professional. I trust them.

Fabulous!!! I walked in to see a crowd and one person working. But within a minute 2 more employees…read moreshowed up that were already helping other people. Very soon they got to me. I needed the prongs fixed on my wedding ring. I took it somewhere else and the prongs were getting caught on everything. When the biondi employee looked at my ring her jaw dropped. She said it was a simple fix and fixed it on the spot at no charge. I waited 15 min. Also, when i sat down to wait another employee can and came to check if i had been helped. Exceptional customer service. I will recommend to everyone and i will definitely be back!

I love my custom ring! Tara sent me CAD drawings and made modifications as I wished. Then, she…read more3-D printed a model for me to try before ordering the ring. I enjoyed the process and I'm delighted with my ring! It's superb quality at an affordable price.