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Hilton Garden Inn Augusta

3.5 (35 reviews)
ModerateHotels
Open Open 24 hours

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A "Green Tea"
Jennifer C.

I preferably stay at only Hilton's for my points. But this is by far the cleanest, friendliest and most accommodating HGI's I've ever stayed at. At check in, my room smelled clean, hotel rooms only look clean, they don't smell clean- but this room actually smelled clean!! I was so excited. I usually do a check of remotes and sheets, but I didn't have to do any of that because everything was pristine. I had dinner and drinks at the bar and everything was perfect. Ron, the bartender made me two specialty drinks, a green tea and an apple pie. It was delicious! And we teased the chef, (John) asking if he could come home with us! The flatbread was so perfect!!! Breakfast isn't free, but I didn't mind paying for it, because it's made to order. Don't question yourself. Stay here.

Safe on floor of closet. REALLY?
Esther Z.

On the 3rd floor, the internet download speed is glacially slow. To DL a 20 minute podcast news clip took 40 minutes. Another guest on the 2nd floor, however, said his DL speed was normal(whatever that means to him) and he was surprised that my experience was different. That indicates to me that the Garden needs a WiFi booster or some fix for the upper level floors. The rooms with a sitting area are very nice. There is a room Keurig coffee maker. Bring you own K cup coffee unless you like Morning Edition Blend. There is real Half & Half Cream also in the room. You get 2 K cups of coffee and only 2 creamers. I used all except one creamer. When they cleaned the room they left my one creamer. Did I exceed the creamer ration for a 2 night stay, I wondered. What's up with the strict creamer ration? NOTE: I asked for and got more creamer. Nice bath toiletries by Neutrogena plus a shoe shine cloth and shower cap. A lot of comparable hotels have stopped providing both of these items so I wanted the Garden to know someone noticed and appreciate the effort. There is a safe big enough for a laptop & iPad. The kicker, it is on the floor of the closet, at least in room 307. To program this safe, you would have to kneel or lie on the floor. C'mon Garden! Put the safe on some small shelf, platform or bench to get it off the floor. The safe and slow internet DL are my big gripes worthy of at least 1-1.5 demerits.

Bed Bug with fresh blood in stomach.

See pictures for evidence of below. I stayed at this hotel for 2 nights in February. On the second night, I noticed bed bugs in my bed. I promptly captured one in a ziplock bag, went down to the front desk, and demanded a room change. The front desk did not seem very surprised to see this. I also asked if I could check out of the hotel this night free of charge so I could just find a new hotel. I was told this could not be done since a manager was not present, so I then proceeded to move all of my things to my new room with no help at 11:30pm. I also spent time that night on the phone with Hilton Honors basically being told they can do nothing and it's up to the hotel management to compensate me. The next room I was put in was infested with lady bugs and had dried urine at the base of the toilet. Also the lobby had multiple cockroaches crawling around that the front desk attendant was attempting to mop up. She said this is a normal occurrence when it rains. Absolutely disgusting and unsanitary. I've now checked out of the hotel and am at a laundromat attempting to purge my clothes of the infestation. I have had to buy new luggage and a new backpack. I also had to purchase new shoes as there's no way to purge my shoes of this as they are leather. All the while, I've been attempting to contact hotel management and have been given the run around saying they are on a conference call and cannot come to the phone. Their initial offer is to give me $100 worth of points for my troubles. I've now lost over $350 in personal items, not to mention 2 nights of my own time and spent one night being feasted on by parasites at this establishment. Do yourself a favor and stay anywhere else. Anywhere.

Rip in the couch.
Javier G.

We had a flat tire and had to change plans so we stopped in here so we could get the tire fixed in the morning. We got a two bed and a pull out room. The girls slept great on the beds. They were comfy and nicely packed with pillows. My son and I were going to sleep on the pullout bed. This is where my issue came up, the pull out bed did not have the wires connected underneath in order to keep the mattress from sinking in. Basically, the mattress would sink to the fold out metal frame which is not very comfortable...I tried. Needless to say, I slept on the floor. Sleeping on a floor is not typically what I envision when I stop in to a Hilton. Since I woke up early and got to shower in peace, I noticed that the vent in the bathroom did not work. The windows fogged up and there was rust/oxidation on the light fixtures in bathroom. Not all was negative, the water was nice and hot in the shower and they had a Keurig machine. The room was very nicely put together and most importantly, the staff was great at check-in. Other than that my room was good.

The nicely decorated Lobby area

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5 years ago

This was the worst hotel experience I've ever had in many years of very heavy travel. I recommend staying anywhere else but here

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9 years ago

Very accommodating to Tesla Supercharger visitors. We will definitely stay here if an overnight in Augusta happens.

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12 years ago

I stay in Augusta a lot and this is an ok hotel. This Hilton shares a parking lot with a Sheraton hotel and I would stay at the Sheraton.

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Ask the Community - Hilton Garden Inn Augusta

Review Highlights - Hilton Garden Inn Augusta

But, the restaurant only serves a breakfast buffet and then nothing again until dinner.

Mentioned in 4 reviews

Read more highlights

Holiday Inn Express - Augusta North - Why do more hotels not have a place like this to put your coat and keys and such?

Holiday Inn Express - Augusta North

(21 reviews)

$$

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

Hyatt Place Augusta - Meeting Room

Hyatt Place Augusta

(36 reviews)

$$

We knew this place was dealing with some renovations, but: 1) the phone in the room didn't work so…read morewhen we discovered much of the following you couldn't even call the front desk; 2) the television had very basic cable...but most importantly in AUGUSTA, GA - the home to The Masters...and the week of The Masters...and they have no Golf Channel in this property; 3) it would have been fun to open the blinds and see the sunshine, but those doing the renovation have painted directly over the window!; 4) we were a two-night stay but the room was not cleaned after our first night (see #7 below); 5) we used the sofa-bed, but there were no extra pillows or a blanket in the room...okay, so just call the front desk you might think - but see #1 above; 6) the shower had zero (none!) soap OR shampoo in those little bottles (bone dry); and to make it more fun, 7) I had a late checkout on my last morning and no less than 5 different employees knocked on my door to finally clean the room...when I didn't even want to be disturbed. Now, it would have been way convenient for me to put out the "do not disturb" placard, but NOPE - there was not one. Very disappointing for a property that flies the Hyatt flag. Hyatt is a way better company than this property represented in our stay.

Great first impressions as you enter, clean, pretty, well kept, easy check in, nice staff, close to…read moregood food (make sure to try frog and hen across the street, Room was spacious, clean, was some wall damage from previous leak near the window. View is crappy though.... Price was fair, bar was nice, nice outdoor areas. Seems a safe location.

Lookaway Inn

Lookaway Inn

(16 reviews)

$$

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

What a find with Lookaway Inn. Just across the River from downtown Augusta, nice neighborhood…read more Close to everything. Great Old Historic Southern Mansion with a newer addition in the rear of the main home which is in keeping with an old world style feel. High ceilings, Rooms are like a very nice guest room in a good friend's or family's home. Very cozy, nice size room, easy access to main floor rooms from the parking lot. There is a set of stairs (no elevator) to the 2nd floor. Nice courtyard off main floor rooms to sit and relax. Bathrooms have soft, black makeup remover washcloth for us women and makeup remover towelettes plus all needed shower amenities. TV and lights turned on, water bottles included. Just like coming home, much nicer than a hotel. John and Mary are great hosts and very accomodating to our schedule. One of the BEST parts is the awesome included breakfast, made to order eggs, sausage, etc. fresh various bread types, fresh fruits, all set in their main hotel formal dining room with china plates and silverware. Don't worry dress is casual in this room :) The price is AWESOME for all that is included. You cannot beat it. Easy access to expressways. Could not ask for more. We will definately return when we head back down south toward the beach area. We stayed at Lookaway Inn coming and going from our trip to Hilton Head. A nice halfway point for us to relax. They have also built a very nice event venue building on the property. There was a wedding right before we arrived and more wedding events planned.

Sheraton Augusta Hotel - Sheraton Augusta Hotel Exterior

Sheraton Augusta Hotel

(58 reviews)

$$

I passed through this hotel after a cross-country trip trying to make it to Hilton Head. I was…read moregetting tired and sore so I pulled over a few hours out from the hotel, pulled up my Marriott Bonvoy App (I'm platinum) and found them online. I actually called the front desk to advise them that I was making a late reservation but was fully intending to come. At NO time did she indicate they were under construction. I arrived at about 0200 and found that the entire lobby was a construction zone. Significantly, I am handicap. They were in the middle of renovating and it was litterally treacherous. I spoke to the front desk clerk (really the night auditor) and she offered to cancel my reservation so I could go elsewhere but I was a ZOMBIE and she assured me the floor in which she was assigning me (3rd floor) was newly renovated. I took the room. The floor/room was fine. The air quality and rest of the hotel was a construction nightmare. Dust, dangerous walking paths and by the time I woke up, I was having a hard time breathing and need to use my inhaler for the first time in almost 1 year. I am NOT a Karen. I used Marriott Bonvoy points (19k if I recall correctly) and was very disappointed with my stay. I wrote in to ask for a replenishment of my points at Bonvoy Customer Service and fully expected to be replenished. Shockingly, the hotel's response was that I was advised of the construction and basically flipped me the bird with a Caveat Emptor and refused to return my points. Suffice to say, I was pissed. I escalated the issue with Marriott Bonvoy and as one would expect from an awards program like Marriott, they immediately replenished my points. In the meantime, beware of this property. It is a franchise location and the owners seemingly lack the commitment to excellence and top customer service one usually associates with Marriott properties. Everyone I encountered while I was on property was kind, professional and highly apologetic. They had apparently been forced to master that behavior. Now that construction is done, I wanted to share this story and make sure that my Bonvoy colleagues realize that leopards never change there spots and that, if requiring accomodations in the Augusta airport area, give careful consideration about choosing another Marriott property.

Overall somewhat underwhelming and dated. Rooms are clean, but but barely 3.5-4 star hotel…read morematerial. Staff was eager to remove towels during daily service but neglected to replace them. Luckily, the front desk was eager to help after hours, and in general was the highlight of my stay here with their friendly demeanor and "can do" attitude. Common areas appear somewhat drab and spartan.

DoubleTree by Hilton Hotel Augusta - Sneakers, iPad case, laptop case, belts, etc. in freezer due to bedbugs in hotel!

DoubleTree by Hilton Hotel Augusta

(77 reviews)

$$

I recently stayed here for one night, and overall it was a pleasant experience. The staff was very…read morewelcoming and provided our room right away at check-in. The lobby was clean and nicely maintained. We stayed on the 4th floor, and the room itself was quite spacious. However, it does feel dated, especially the bathroom and the heater/AC unit was fairly loud while running. Nice touches included complimentary water bottles and cookies at check-in, plus a coffee maker with free pods in the room. We also tried their breakfast, which was filling and reasonably priced at $19. Free parking was a big plus, and the hotel is conveniently located about 20 minutes from downtown. Overall, a comfortable stay with friendly service, though the rooms could use some updates.

I chose this hotel for my stay for my daughter's dance competition and it was a fun experience for…read moremy daughter. Two of my dance mom friends also booked there , and because I am a gold Hilton honors member, I was able to put all of our rooms on my account and get us a $30 credit for dinner or breakfast each day of our stay. Now I will say the bathrooms are rather small, idk if the fridge wasn't working or wasn't plugged in , and the faucet handle was hard to turn in the bathroom, but outside of that, the room was cozy. The staff was so amazing and so sweet. Definitely southern hospitality at its best. The front desk staff was always available and ready to assist and when we got breakfast, the lovely women were so kind especially to our girls, they engaged in conversation, and was great with service. I love staying anywhere Hilton and I recommend this place if you're in Augusta.

Hilton Garden Inn Augusta - hotels - Updated May 2026

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