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Hilton Garden Inn

3.5 (2 reviews)

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Upper Reaches Hotel - Tea and coffee making facilities - the panacea for all shortcomings

Upper Reaches Hotel

(1 review)

££

Look, there are these unwritten rules in the English hotel industry, and they go something like…read morethis: 1. no matter what grade of hotel you wish to keep, always make sure that you never do any more than is strictly necessary to reach that grade 2. never let your customers forget that you're basically doing them a favour by letting them come and mess the place up 3. if there's a way you can shave a few pennies off your costs, for gordon's sake do it 4. putting tea and coffee make facilities in the roommakes up for pretty much any inconvenience your guests might suffer as a result of the first three The Upper Reaches is, I can categorically state, a classic English hotel. Don't get me wrong - I've stayed in far worse places. Not all of them were even in England. But it wears you down when you keep coming up against the unwritten rules. Here are a few examples from my most recent visit: - Breakfast starts at 7am. This means that the kitchen staff turn up at 7am. Furthermore, they only have a household toaster. If you actually want to eat and go before 7.30, it's cereal only for you. - The shower is, by English standards, not awful. However, the soap they provide is a small round ball about 2cm in diameter. Quite fancy, but totally useless for washing oneself. - We asked the Night Porter (who starts at about 7pm) for an umbrella. He said they didn't have one, but that we ought to be able to dodge between the raindrops. - At breakfast you always have to ask for ketchup or brown sauce, it is never offered. You see what I mean - it's like death by a thousand cuts. Nothing fatal on its own, but over an extended stay it adds up. I recommend the Upper Reaches because it is a lovely setting on the Thames in a beautiful old town (if you discount the Bury St shopping precinct). I recommend it because it is no worse than hundreds of other hotels big and small across the nation and it is better than many. But I criticize because with just a little imagination from the management it could be so much more pleasant and really stand out from the crowd.

Voco Oxford Thames

Voco Oxford Thames

(4 reviews)

My first time staying here. I'm impressed compared to other places in the Oxford area I've stayed…read more Not too long ago purchased by IHG Hotels, and upgraded services to meet IHG global standards. Beautiful property fronting Thames River in rural Oxford. I stayed in Garden wing room on first floor and room had French doors to small patio and table and chairs overlooking lawn leading down to Thames. Very peaceful. Check-in was brilliant. Very bubbly and helpful staff had everything organized and I was on my way to my room in no time flat!! Room pretty modern by UK standards, although a bit small (there's just too much furniture in the room, not all needed). The grounds and the food are what shines here. Love walking around the hotel grounds and taking in the beautiful trees, beehives, ducks and birds. There is a formal French restaurant (Napiers) where the ample breakfast buffet is served every morning. I tried Napiers for dinner one night. A bit expensive, but a nice food, wine and service experience. £100+ with appetizer, main, sides, dessert, and wine ... pp. There is also a lobby bar that opens about 11 everyday where you can get a coffee, and a number of good menu items from pizza and burgers to steak and fish. They also pour a nice Guinness pint and a good wine list. This menu is also available as room service and the food comes quickly and hot. Best hotel restaurant food I've had in UK. Plenty of little tables and areas to sit around the hotel, including many little outdoor courtyards that are landscaped nicely. Just very relaxing place. There are two gym areas available to visitors. One has cardio equipment (treadmills, rower, bike, elliptical) and one area has weight equipment. Both areas are pretty small and will be crowded if more than 2-3 people in either of them. There is also a nice indoor pool and spa, although I didn't try either this trip. It's about a 15 minute taxi or bus ride into central Oxford, so a good place to stay if you want to venture out on tours of the area. The front desk can arrange any of this stuff for you, just ask.

Wow not a very good impression when the roads to the hotel are being blacktopped and all the…read moreentrances had cones. We had to drag our luggage across wet tar and then a gravel driveway, what a misery ;( We should have been notified in advance about this so we could switch hotels! We only had the one day (thank goodness) we decided to walk down to the mental hospital to catch a cab instead of crossing the huge field to the left of the hotel... The rooms were like a maze and we were assigned room 98 which was very far and had many stairs to lug our bags up, no elevator to be seen. I understand that these places could have been a country estate years ago, but... Thankfully a cab picked us up and we were able to get to the downtown city center where all the fun tours were. Christ Church and the St. Giles Fair. I'll get to them later. We got back around dinner time and shared a bottle of wine we got in town. The room itself was exactly what I expected with a comfortable bed, pillows and the did bring me a robe when I called down and asked. The included breakfast was very good and had all the different offerings one would expect at a expensive place like this one. The fruit was very fresh and the poached eggs were really good. When the color has a bit of a orange tint that means super fresh! This place had the coffee machine with all sort of coffee options and the most yummy hot chocolate! We had made a reservation the evening before because we didn't want to miss our train to Liverpool. Thank goodness our cab driver Mo was early and we were happy to leave. We didn't receive ANY apologies from anyone for our complete inconvenience and ruined wheels on our bags. We had 3 different front desk clerks that "helped" us and all were rude and not caring about our predicament. They SHOULD have directed us to a different place to stay and we even saw a different Voco residence with horses in the front. I am going to be sending a email to the corporation that owns this place to share our horrible experience.

Hilton Garden Inn - hotels - Updated November 2026

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