First, of all the room is typical European, so thats why it got a one. Now for whats wrong with this picture. First off, I had to use the toliet. I look down at the seat and bam theres a weird stain. So I clean it. Then went to use the toliet, and the toliet paper which was 75 percent used and thats okay. Then went to look at the extra roll for backup (just in case) and it was folded fancy. BUT THE ROLL IS ALSO, 75 PERCENT USED. The bathroom door does not close all the way. So if someone came in, they could see you sitting on the toliet. Then, after travelling from where I am to England, wanted to take a shower. Now keep in mind, me husband and I have stayed at many different hotels which were not with the fancy name like Hilton. Even stayed at many mom and pop ones as well. So, first, no shower cap okay fine as I brought one as some places dont always have them. No wash cloth, gross and yes every place I have ever travelled there is at least one. So, used a hand towel instead.Then the the water from the shower head goes all over the bathroom. Its at least 7 feet high so you cannot push it towards the wall so water stays in shower. Its the new wave of one quarter glass and rest open to air. Okay, done with shower and decided hmmm have a cup of tea. WRONG, THE CUP WAS DIRTY. Which means you guess it cleaned them as well. One star is too nice. Awful read more