Quick service. Efficient and friendly. Will return…read more Readily diagnosed my braking and chain problems

I had a maintenance issue unrelated to cycling. They could have easily turned me away, but instead…read morethey were super helpful. The shop was well stocked with bikes and cycling gear. They really helped me out when I was in a bind.

I just bought my first ebike. I'm so excited. They helped me go over all the features and answered…read moremy questions thoroughly. I can't speak to bike repair or purchasing accessories, but my experience buying a new bike was top notch. Thanks so much!

Bought a couple Velotric Discovery 2 Ebikes thanks to Josie's helpful knowledge we are absolutely…read moresatisfied. 1st ride 24miles and battery did not dip past 86%. Thank you!

I want to give a huge shoutout to Mark at The Bike Hub for going above and beyond today. I brought…read morein an old electric scooter I was gifting to a friend with a severe learning disability. It had a flat front tire, and we were honestly expecting bad news--Mark let us know up front that fixing these tires is incredibly tough (hands-hurt-for-a-week tough), and that most places wouldn't even attempt it. But instead of turning us away, Mark chose to take the time to really look at it. He spent about 20 minutes diagnosing the issue, repositioning the tube, doing some hands-on maintenance, and even using Fix-a-Flat to test if it would hold air. It worked! He didn't have to do any of this--and he didn't charge a dime. Watching someone take this kind of care, especially for someone who could've easily been overlooked, meant the world. It's been a long time since I've seen that level of kindness and integrity in customer service. Thank you, Mark! What you did today truly mattered.

Called about my Haibike. Pedal broken and needs service. Told by Thomas to bring it in and they…read morewould get to it this week. Get there (30 miles away) and "not Thomas" tells me I have to order the part and they don't service Haibikes.

Excellent members and equipment for biking including impressive bikes. They are effective in…read morerepairing bikes when needed v

Proper bike shop, great customer service, and locally owned. Great selection of bikes and gear.read more

They care. Everyone like myself invested in a bike that we know can handle what we put down on…read moretrails (asphalt or dirt). When it hits the fan, you can really use a helping hand from people that care. That's what this business does, is put care into your repairs and tuning as if it was their builds.

I took my bike here for service and REPEATEDLY emphasized that I did not want any frame damage…read morewhile doing the repair. I was assured by the manager Dan Nordendale that my bike would be taken care of. Instead, they chipped and gouged my frame in numerous areas, causing more damage then 2 seasons at Silver Mt Bike park. On top of that, when I suggested (validly) that a small amount of time masking the area they were working on could have prevented the damage, I was cursed at and gaslit by none other then the manager Dan himself. This business is terrible and they DO NOT care about your bike. They didn't hesitate to charge me $100 an hour for their "service". Wish I could rate them zero stars. If you care about your bike at all find a better shop, any of them out there are better then this joke of a business.

Are you shreddy? Have you ever had your bike fixed, and been, "oh, that's how it's supposed to…read moreride. Josh bled my front brake, rebuilt my dropper, and rebuilt my rear shock. I literally went as I shredded the brake bumps at Beacon. The brake works as it's supposed to, the dropper is "snappy." The was in the shock. Josh diagnosed that it was literally assembled and reassembled I correctly somewhere in the manufacturing process. The bike is only a few years old, and I've been held up by injuries. It is planted, responsive and soaks it up now. Thanks Josh!!!!

I love most bike stores, but this is my go-to store in Spokane. The people working there are…read moreskilled and knowledgeable while staying friendly and creating a great vibe. Impressed with how they treat each other, which leads to great customer experience. Great choice of brands that I like in both road and mountain bikes. I have bought new bikes from them and do most of my own maintenance but they have done a great job when things get too challenging or need skills and equipment that I don't have.

New bike day! I can't thank Ben Deakins and Rome from SOLNIX bike shop in spokane washington enough…read morefor helping me get my dream bike. I have been in the customer service industry since the late 90s, I know a thing or two about customer service. Ben and Roman have been helping me decide on the Pivot shuttle LT for several months and the amount of knowledge they know is incredible! They without fail with every interaction went above and beyond normal customer service expectations. I am a loyal customer for life, and cannot shout out enough to all adventurers that if you're not going to them for your adventure needs, you are missing out on legendary service and knowledge.I went on a maiden voyage to beacon hill and the bike is epic , best decision I have ever made in a bike.

Needed my old bike repaired and tuned up. Shred was close by so I took it over. The staff was…read morefriendly and quickly figured out what my bike needed to get back on the road. I know repairs are going to be expensive but the estimate was reasonable. The bike looks great and should ride problem free for few years. Will definitely go back to them.

Bike was promised to be done on a Thursday, come Monday it's still not done, I called, he said 2…read moreo'clock, so I went in and he still hadn't touched the bike yet. Waited my whole day off for the bike to be done and now I gotta take it somewhere else. False promises = upset customers. I don't have off all week to wait to pick up a bike. I can't tell you how much we wanted to like the place.

We are visiting family and are out of state. My son broke his seat post clamp at Beacon hill. The…read morerails to his seat were also bent. Instead of trying to sell me some 100 dollar seat post and clamp like most large bike shops Paul instantly tried to fix the problem! He tried using tools and his vice grip but with no avail. He then found an affordable seat that would work for my son. My son needed a top seat clamp since his exploded and Paul tried looking through all his parts. He couldn't find one so he was kind enough to take one off another seat post. Paul could tell we really wanted to get back on the trails and was very affordable and friendly. He went out of his way to make our day!!! Thank you for assistance Paul!!!

A riding buddy was coming out to visit so I reserved a bike for May 25. May 24 it rained all day…read morelong so I called the owner Alan and asked what our options where. He was really accommodating and said we can cancel, get a rain check, or keep an eye on the weather, just let him know. Weather started to clear so we called him and told him we'd see him in the morning. Arrived and bike was clean and Alan had the paper work waiting for us. Had a blast putting over 400 miles on the bike. Awesome experience and customer service

This is a pretty new business in Spokane. I'm new to renting motorcycles and chose these guys first…read morefor no particular reason. Honestly it was the first thing I saw on Google . Let me say the service that I got was far more than I expected. This father-son team took me in and took care of me when I needed it done. They gave me a beautiful Harley-Davidson for a great price. They are pretty small as of September 2017, but I fully expect these guys to have a full-fledged motorcycle rental shop soon enough. If they stick to their values that they held when they rented to me, I fully believe they will make it to the top. Thank you Endless Summer motorcycle rentals! I highly recommend this family-owned local business to anybody that wants to rent a motorcycle. Keep it up Endless Summer motorcycle rentals, you did a great job.

I mean it's the only REI in like 200 miles in any direction, so obviously it's 5 stars…read more In addition to that, this is a pretty decent sized REI store with a pretty good selection. The staff is all friendly and helpful and will be able to direct you where you're going. The layout is a little wonky, I don't know if it's because of the overall size of the store, or just that it's laid out poorly. But once you get your bearings you'll be able to figure it out. The parking lot is also awkward to get in and out of, and also awkwardly located in relation to the main entrance. But any REI is a good REI and I'm glad this place is here.

Do your research and snipe in here for that something special. The vast majority of this stuff is…read moreunnecessary, over-engineered, outdoor recreation thirst traps for weekend warriors but of course for the dedicated adventurer there are some vital items I'm sure. Prices are off the rails. Park passes are sold here including National Forest day parking passes. Just get em' at checkout. Speaking of checkout, brace yourself for a long wait during busy times including over lunch hour. Employees can be knowledgeable or downright confused but are at least mostly friendly. I'd suggest RambleRaven first, or go online, but come here for well-researched certain somethings that you may have to return.