Slow. 45 minutes+ for oil change only. Two lanes for 4 cars, had to do backing up and rearranging…read moreof vehicles to keep place in line.

Got there at 11 with one car in front of me. Wasn't pulled into a bay until 11:45…read more They let a car that had just gotten there skip me after I had already been waiting 20+ min. Tech said he was sorry, no discounts or any remediation offered. Didn't even acknowledge my frustration once I got in the bay. Won't be going back here poor experience.

Reliable And honest, they do a great job at fixing any problem with your car from oil changes to…read moremufflers to engone trouble. They also are good at trying to find something wrong when you have no idea what the noise is coming from under the hood, and they're not ridiculously priced. Yes, I definitely would recommend going there. if you're not sure. You can always ask for them to check out your car and they will tell you what's going on and How much it will cost before any work gets done. Very satisfied...

Trustworthy and reasonable. I found NCC when I moved to Franklin in 2015 and have been a regular…read morecustomer since.

Family owned, reasonably priced, and their through put is impressive. I was able to drop off my…read moretruck with no appointment for a brake diagnostic, resulting in 4 new brakes + pads + fluid flush that was completed in a couple hours.

I went there for oil change/ tire rotation w/coupon. Two weeks ago I had my front brakes replaced…read moreand frozen back brakes fixed by an auto mechanic. They said I needed back brakes because they were frozen cost $700 or more. After talking to my brother , I decided not to wait any longer for the tire rotation, appt at 2pm it was now 3:30. The woman before me had the same coupon, they said her car was ready, she said how did you rotate my tires w/out putting the car on a lift. Then they rotated her tires, they tried selling her new tires. Women beware of Midas's bait & switch coupons, stay away not worth the aggravation.

Got a call from my grandmother in the morning and she asked if I could get her an oil change and…read moreget the air in her tires checked and make sure her car was safe. So I went to the jiffy lube in Franklin ma. Very small place can only do two cars at a time which is fine it wasn't busy. I waited about ten minutes and then went inside I was yelled at by the gm Jonathan and who told me to move faster into the bay. Telling me to "hurry up let's go" I kept my cool at that point. Jonathan asked me for my info address and email I gave him the email and he got it wrong I kept telling him it was wrong and he said "dont worry about I know how to spell " so I let it go. I popped the hood and Jonathan pulled the dip stick out, he got a phone call on his cell phone and threw the dip stick in the engine compartment getting oil all over the inside of the engine compartment. Another associate came and cleaned most of it up. Then it was time to pay he comes to me and tells me "that will be 91.69 " I said what? What did you guys do change the oil that's it? You didn't check the lights check the air in the tires nothing. And your telling me it's 91.69. He said yes! I can not believe I paid 92 dollars for an oil change. On a 2012 honda civic . Do not go here I promise you, it will not go well. I wish Jonathan well. Do not go to this jiffy lube. If you do please take a video. I wish I did. -Illcommitted

Great, easy experience getting an oil change before a road trip. Super helpful and friendly staff!read more

I brought my son's car in because of a grinding noise coming from one of the tires. They called a…read morefew hours later and said 'good news, there was a pebble caught in the wheel, we took it out, no charge'. They could have done nothing and charged me a few hundred bucks; they could have done work or replaced parts I didn't need and charged me a grand. Instead, they did the right thing. This is actually the second time they've provided 'over and above expectations' service, and it's the reason I bring all of my family's cars here and recommend it to others. Obviously the news can't always be this good - sometimes you really do need work and it can require costly parts or labor-intensive service, but that's exactly why you need to find a place you can trust.

Called a day ahead to get an appointment set for a tire rotation and an oil change. The man who I…read morespoke to on the phone confirmed that it would take just around an hour (as expected). I dropped it off today at 10:30, planned to run a few errands and pick it back up around noon the same day...the man who checked me in mentioned they would give me a call when it was done. A few hours later I hadn't heard anything. I called the shop around 1:30 to check on the status. They had not even started on my car. Said they were "just now getting to it" Fast forward to 4:30pm and still no call. I called the shop again and was told that they had tried to reach me and thought they left a message. I verified that they had the right number on file - they did. Now picking up my car over 6 hours after dropping it off. Do not bother scheduling an appointment or plan on getting your car back anywhere close to their time estimate.

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough

Needed to install some fog lights on my Mazda6. Sam was professional and all my interactions were…read morequite pleasant. I would recommend to anyone who needs work done on their import.

From the owner: A&Z auto Foreign & Europe Cars Specialist Specializes in " European modes cars , BMW repair, Audi…read moreRepair , Mercedes Repair , Porsche Repair, ETC Foreign Cars Specializes" Lexus Cars, Acura Cars , Infiniti Cars, Etc

Dirty mechanics work here, so please do yourself a favor and DON'T bring your car here if you like…read moreto keep it clean because they don't care about cleanliness here one bit!!! I've had to CLEAN OILY GRIM AND DIRTY FINGER PRINTS out and off my car after spending OVER a THOUSAND dollars here on TWO different occasions. Also I was lied to over the phone about the car having an alignment done to it when come to find out it wasn't even performed. Went to pick up my car and it was literally driving the exact same way it was when I dropped it off and they said it was fixed... did they even test drive it? I don't believe it one bit. They completely over filled my power steering fluid to the point that fluid was leaking out past the cap/top of reservoir and I had to clean it / take some out . Tell me why it has a min / max fill line on side if it ? Just completely ignore that ok got it . Also it's not ok to park it like shit close as hell to another car in the lot so I can barely open the door / have to squeeze into it when picking it up after spending almost $ 2,000. Don't park it like a half ass dick. Yeah you have a small lot but try harder for your customers!! Never going back here and you shouldn't either !! It's no wonder this place is buried behind 3 other businesses all the way up a hill way out back .... So they can get away with doing shady shit.

I wouldn't recommend. I used this shop because it was the closest in network facility with…read moreSilverRock. Brian at the shop is great. Those Richard and Donna characters are unpleasant and unprofessional. The employees left my drivers seat disgusting with grease all over. The screws were not screwed on. I went to my regular mechanic to check their work afterwards. They text me to grab the car after hours on a Friday. I tried calling the shop & Donna personal cell because I had a $100 deductible. Nobody answered. Even while they had my car they would decline my calls and I didn't call daily at all. I would leave messages and nobody responded. Monday after I picked up my car they started texting me about the deductible. I gave them the same treatment they gave me as I called for updates on my vehicle. They had my car from 8/3-8/21 (not their fault). The richard guy starts calling me 8 times in a row leaving messages that he is calling regarding my court date. Extremely unprofessional especially for $100 I had all intentions of paying.

DO NOT GO HERE. I would give zero stars if Yelp allowed it…read more I brought my car in for an inspection and was told there was a serious safety issue that could potentially be dangerous. Despite that warning, I was offered to leave the lot with the vehicle... and When I picked up the car the following day, I specifically asked whether the vehicle was safe and whether everything had been taken care of. I was told yes. I trusted that answer and paid the bill for $2,900. Unfortunately, the problems with this experience didn't end there. My car was returned to me with a rejection sticky, dirty with oil hand prints on the outside and with an oily/greasy mess inside the vehicle. The interior was left in a condition where I now feel I need to pay for a professional detailing just to get my own car back to an acceptable condition. There were also basic services I expected to be completed that were not. My gas tank was not even half filled, and an oil change not performed. If im paying $3 grand come on... Instead, I was left with a dirty, oily interior that needs detailing and serious questions about the safety of my vehicle. My recommendation to anyone using this business: DO NOT GO HERE.

** warning** We went there to get a inspection sticker and we were failed because the emergency…read morebreak would not hold, The service guy said bring it back tomorrow morning and I'll take care of you. We were then told that additionally we need suspension and break work to a total of $1200. When we explained we were going to bring it somewhere else to have it fixed , they were not happy. The next time we started the car it started misfiring and all the check engine lights came on. Was determined when we brought to our mechanic that this Franklin shop threw something in the gas tank. Do not trust anyone here and do not bring your car here if you can help it.

Had rear brakes done on my Toyota. I knew they needed to be replaced. He was really busy today, yet…read morehe got me done for under his estimate which I thought was fair. We always take our car there as we know he will do only what is needed.

Called to ask for pricing and scheduling to mount and balance winter tires on my 2021 Audi. Guy who…read moreanswered the phone gave me a long drawn out excuse about how they don't want the work because German cars are so complicated. Glad to hear they're so busy they can turn customers away, but am (very) disappointed to be turned away by a local garage for something as simple as a tire mount and balance just because my vehicle doesn't fit into their ideal portfolio.