The whole experience was a complete mess. I waited four months for my car to be ordered, and then…read moreanother two months passed before it finally arrived. Right from the start, I knew exactly what I wanted, put down a deposit, agreed on the price, shook hands, and signed the paperwork.
Fast forward six months to when the Camry arrived. It was the exact spec I asked for, except for a set of upgraded rims listed at just over $1,000. I explicitly stated I didn't want the upgraded rims, but even worse, the total invoice price had jumped by $3,000. When I asked how a $1,000 rim add-on resulted in a $3,000 price hike, they brushed it off, claiming market prices had gone up and that it was "impossible" to honor our original signed agreement.
The sales manager, Julio, was awful to deal with. He didn't care about customer service or explaining the sudden price hike and hidden fees his only focus was squeezing out as much profit as possible. What makes this worse is that I have family who have worked at this dealership for over 6 years, and I kept being told I was "being treated like family." If this is how they treat family, I want no part of it.
To top it all off, I am still waiting for the return of the down payment I left over six months ago. I call constantly and leave messages, but nobody calls me back. I even went in person, only to be given excuses like "the finance person leaves at four," with zero follow-up afterward. Holding onto customer money like this is completely unacceptable and incredibly frustrating.
The only bright spot was my original salesperson he was friendly, professional, and tried his best to help but management completely ruined the experience. I will never buy a car here again