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Hilliard Floral Design

4.5 (27 reviews)
ModerateFlorists
Closed 9:00 am - 5:00 pm

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Recommended Reviews - Hilliard Floral Design

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I have found the place for all my flower needs! The most beautiful flowers I've seen. They really saved the day after I received an unsatisfactory arrangement from another shop. They went above and beyond to make something so beautiful. Took no time at all. I am extremely grateful, and the newest loyal customer.

Mother's Day surprise
Becca T.

Beautiful and innovative arrangements, great customer service and the option to opt-out of a vase is such a bonus. Love their work!

Rachel L.

Meg worked wonders at our wedding with a minimal budget and a "different" vision for floral arrangement. I did everything from afar by email and through my mom, and she really took what was on my Pinterest board and made it come to life. I was so happy with it! Would definitely recommend working with them for any event.

Veronica L.

I highly recommend Hilliard Floral Design! Meg was so helpful, kind, and easy to work with! The floral arrangements were beautiful. We are drying my bridal bouquet so we can keep it forever.

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9 months ago

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3 years ago

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6 years ago

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2 years ago

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7 years ago

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3 years ago

Orders for Mother's Day. Easy to order online, delivered on time and my wife was very happy.

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6 years ago

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8 years ago

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5 years ago

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6 years ago

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9 years ago

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14 years ago

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12 years ago

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5 years ago

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8 years ago

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13 years ago

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11 years ago

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12 years ago

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12 years ago

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10 years ago

Great service, awesome flowers; I couldn't be happier.

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10 years ago

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10 years ago

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Ask the Community - Hilliard Floral Design

Do you deliver in Dublin?

We do deliver to Dublin.

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Review Highlights - Hilliard Floral Design

Meg worked wonders at our wedding with a minimal budget and a "different" vision for floral arrangement.

Mentioned in 5 reviews

Read more highlights

Hoffman's Greenhouse & Florist

Hoffman's Greenhouse & Florist

2.6(9 reviews)
4.8 mi
$$

I'm not sure about the greenhouse but they have the most adorable beautiful pumpkin patch and fresh…read moreveggies and Ruth the owner is such a dear we had an amazing, beautiful day!!!!!!! We plan on going back to get a Christmas tree!!!!

This is the worst business I've dealt with in a long time. My boyfriend, who lives in Costa Rica,…read moreordered flowers for my birthday. When you're 2,000 miles away, little gestures like flowers mean a lot when you cannot be there for a special moment. At some point in time on my birthday, he noticed that the order had been refunded to his credit card. When he called in to find out what happened, he was told they were out of the flowers AND that they don't deliver to my address. Of course, by this time in the day, it was too late to order somewhere else. Two days later, after hearing about this, I called in. I spoke directly with the manager, Carol, who I must say was unpleasant from the start. I'm very good about trying to get all sides of a story in a situation like this, so I know my demeanor was neutral to pleasant. There was no reason to speak to me they way she did on the phone. She did, however, tell me that they indeed do deliver to my address, but that they were out of those particular flowers on Monday. I asked why he didn't receive notification of the cancellation, and she said "the lady who uses the computer isn't here, so I don't have an answer for you." The picture is starting to get a little clearer at this point. I called in again today to speak to the "computer lady." I waited while Carol covered the phone and they talked about this order for a few minutes. It was that muffled, phone-against-your-pants scratchy sound. When she thought the phone was covered, I overheard "computer lady" say "he's not gonna yell at me for something I didn't do." When she got on the phone, I repeated her words back to her and asked if that was how she was going to start out the conversation, not having even listened to what I had to say. To her credit, she laughed uncomfortably and had a pleasant demeanor after. At some point it was good ol' Carol on the phone again, trying to blame it on UFN, the third party service that handles the orders. When I told her my boyfriend called and was told they would not deliver to my address, she said "that's not true; he never called here." She proceeded to tell me he must have called UFN and they gave him incorrect info. And of course while keeping her on the phone, I texted him to ask for confirmation of the number. He gave me the direct # to the florist. Well, Carol didn't know what to say then. Suddenly, it could have been someone other than her who answered...Then we were back to "we didn't have the flowers he wanted, so we canceled the order." Way to overlook that inconvenient fact that he could have asked for different flowers when he called in! Trying to eliminate that bogus excuse, I reminded her that their VERY clear policy listed online for ordering flowers says that if they cannot reach you to notify you of unavailable flowers, they reserve the right to substitute with other flowers. This was met with silence, of course. I said perhaps they should update their website if that is not their procedure. I almost felt guilty because every excuse they trotted out, I had a logical response. All Carol wanted to do was deflect blame and tell me she has a business to run and didn't have time to talk to me. Like on Wednesday, she raised her voice several times when I was speaking calmly. What angers me is that they completely failed with their service, and then when contacted about it, they displayed atrocious customer service. None of us like to be wrong, but in those instances when we are, a bit of humility, an apology and some respect are called for. None of that happened. I was continuously talked to like I was a bother, and as if I had done something wrong. I suggest that if you have no other choice but to get flowers from here, don't do it online. Perhaps they are better at in-person orders that don't require any of the online sophistication many of us have been accustomed to for, ohhh, 20 years. And if you do get flowers, you better hope they are perfect because clearly they aren't going to do anything to make if right (as I also see in other reviews below).

Photos
Hoffman's Greenhouse & Florist
Hoffman's Greenhouse & Florist
Hoffman's Greenhouse & Florist

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Hilliard Floral Design - florists - Updated May 2026

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