I have had a very positive experience working with Dana Koprowski as a Board member for our association. Dana is responsive, communicative, and follows through on questions and open items. I especially appreciate her coordination with vendors and homeowners and her efforts to keep the Board informed. We've developed a strong working relationship, and her continued communication and collaboration have been greatly appreciated. I also believe a well-functioning community association is a partnership between homeowners, the Board, and management. Homeowner involvement is an important part of that partnership. I encourage residents to stay engaged with their association by attending Board meetings when possible, reading meeting minutes and community communications, and staying informed about what is happening within the community. It is equally important for homeowners to understand their association's rules and regulations, as these provide the framework for maintaining consistency and supporting community living. When homeowners are engaged and informed, Board members remain actively involved, and management communicates and follows through, it creates a stronger working relationship for everyone. Thank you, Dana, for your continued hard work, responsiveness, and support of our community. Your efforts and partnership are very much appreciated. read more

My review rating is for an employee ONLY not the company. Dana Koprowski who handles all work orders/violations/warnings always does a great job in a timely manner. Thanks Dana for keeping me up to date always! Great Job! read more

As a Board President I worked with Hillcrest for the last 3 years2023, 2924 and 2025. We joined them in hope of having a smaller firm with hands on manager and new HOA system to make managing our 180 homes easier. The implementation was beyond their capability in house and took over a 1.5yrs to be fully functional. Its a basic tool, the financial side was good but the set up was poor because they had did not hire an expert to help them. When we had a good community manager for 1.5yrs, things were fine because she had good follow up. When she left, we had no community mgr for 4 months in 2025. Simultaneously, a change in the AP mgr resulted in our bills not getting paid timely, 45 days is unacceptable. Errors in posting to wrong accounts not in our general ledger was especially frustrating and required extensive oversight every month to get them corrected. In 2025 we did not have one community inspection, contrary to our contract which called for a monthly inspection. The turnover of people was brutal in the 2025 and brought many frustrations, none of which were addressed by Hillcrest's leader. We left Hillcrest. Buyer beware. read more

Ainnie in hillcrest is doing a great job helping people with administrative questions and needs , i really wanted to say thank you for been kind and helpful when we need HELP !!!! She's a wonderful person ! read more

Ainnie in Hillcrest's office is doing a great job with our administrative work-prompt and knowledgeable. Our financial service manager has been excellent with financial work and general guidance. As condo president I have had a very positive experience with Hillcrest. read more

Great service. Always responsive and detailed oriented. Will recomend to all associations

The young woman who assisted me was incredibly kind. Ainnie was her name, she was very friendly and helpful. She answered all my questions very clear. I truly appreciated her patience and her positive attitude! read more

Dana has always been very helpful with questions or concerns I mail email her about. She responds quickly and in detail so there is no further need to follow up. She has been a pleasure to work with. I appreciate that she is on your staff. read more

I have had a great experience with the management company, largely thanks to Ashely! She has been incredibly responsive, professional, and always quick to address any questions or concerns. Her efficiency and dedication truly make a difference! read more

I am a new condo owner and embarrassed by the way the management company fails to represent our complex. they never return calls and do very minimal work but claim our HOA is broke, yet our assessments have increased. they allow renters to to trash the complex by littering and storing unacceptable items on their decks/porcges (auto tires, gas cans, holiday decorations from previous holidays, bikes, tools, grills....the list is endless). our entrance door locks are lose and not secure, this weekend we had teens who do not live within our complex enter the main door and write in crayon, "david is a bitch." they allow renters to not pick up after their dogs when they defecate. the grounds just look negekaected. the building materials are rotted (siding, paint, roof and doors on the outside) and we even had a squirrel living inside the frame....they claim they fixed the squirrel issue by placing a piece of cardboard over it. jennifer p is the management in charge and she was very short with me (and surprised) i was complaining. she also told me many "lower class" families lived within our complex and that is why our HOA is broke. I found this to be quite insulting. i would give ZERO stars to this organization and considering calling the channel 7/abc I-team to disclose what a poorly managed company Hillcrest is. Also BBB. read more

Run as fast as you can. This is a money sucking company that do not pay your HOA bills on time. No accountability. Believe they have staffing issues as we've had 3 incompetent property managers with in a 6 month span. Not capable of handling conflicts with owners and run scare when questioned. Mismanage our funds but they seem to pay themselves. Fail to follow Illinois Condominium laws. Not sure if they know them actually. Company is paying unauthorize payments without our treasurer approvals so we are seeking our money back. Run Run read more

Terrible service! I would give negative star if I could for this company. I never deal with a rude person like Jana!! I don't know why she even border to call back, she must be in a bad mood and she is not interested to solve your problem at all, not even interested to listen the issue, she is very impatient and impolite! read more

Customer service is awful! If you're not part of The HOA they don't want to deal with you. I've been working on an issue for almost 10 months! read more

Very poor performance. They do not answer your questions and do not answer the phone most of the time. They failed to pay our Mastery Homeowners policy and this the policy lapsed. No accountability. read more

Our association finally terminated their services after years with them. Not only were they unresponsive throughout the years, they violated so many rules of operation. They did not inform that our insurance wouldn't renew so they shopped it without our knowledge. They authorized payment of 20,0000.00 more without board authorization. We terminated the contract effective August of 2022. To date of April 2023 they have not returned all our financial records so we can't complete current budgets accurately. It was a new board that looked deep into what had been going on and uncovered to much to write here We filed a complaint with the State of Illinois and the professional property management association. No response from the State and now the association won't take action because waiting for state. So frustrating. You have been warned. I had to give 1 star to post review,not it should be no stars read more

They never pick up phone calls and are very rude when they actually pick up. Our HOA is falling apart because of this management company. They never fixed any of the major flooding issues we were having. Also they never fixed major safety concerns. Our HOA had to fire this company. Our HOA hired them for 6 months before realizing they don't do anything. read more

Under no circumstance should you contract or do business with Hillcrest. Not only is Hillcrest the worst management company I have ever worked with it is impossible to terminate their services without paying them off. The contract is comparable to indentured servitude. Hillcrest will own the association and property in perpetuity. The mafia has more honor and integrity than anyone at Hillcrest. A 1 star review is being overly charitable read more

Very unresponsive, arguably crossing the line into lying. Gross incompetence and a whimsical attitude toward their duties. Extremely frustrating. My personal experience was resolving a resident who was violating association rules causing physical damage to the whole building. After more than 2 years of emails, I gave up and called the city. Her actions were so egregious they sent a citation out that day! And the property manager was not embarrassed and actually congratulated me for doing his job for him. There were gaps in other requests for information. Meeting after meeting of questions asked being put off. People were allowed to close in spite of the fact that they owed us money. Read all of these reviews and take them seriously. Not a bit surprised that they are being reported. read more

Hillcrest Property Management has some issues to be resolved - namely their accounting department - and responses to residents inquiries. However at this time I want to give Five Stars to my condo's new Property Manager, Nikki Stefanik. In only six months Nikki has proven "to know her stuff". Nikki is a great problem solver, responds in a timely manner to our residents and efficiently handles our complex paperwork. I look forward to a long relationship with Nikki Stefanik. Hillcrest Management must get their house in order to better serve the residents. read more

I would give a rating of MINUS 5 if that was possible. I have the worst experience with this company!!!!!!! My work order was opened in MAY and still NOT completed till now -end of September. No one communicated with me on when the job will be done or what is going on. I have a big hole in my siding that moisture is getting into more and more and nothing has been yet done about. I left over 10 voice mail messages and over 5 emails, NO reply !!!!!~! read more

They suck!! Never responds to or returns e-mails or voicemails. When asked to edit or change an e-mail address they say download the app....what app? They are absolutely horrible read more

If you're looking for a management company for your building, please skip them!! The representative let all kinds of issues go unanswered and did very little to keep us safe in the building.including fire hazards I have written saverl times, to the CEO of the business and have gotten no answers. read more

It is very hard to get a hold of anyone from this company to explain a concern. I have been trying to resolve an issue for a year responding to homeowners concern is not optional while you are charging them fees. Anyone reading this review do yourself a favor and get a different Hoa. read more

My advice if you see Hillcrest Management as your property manager is to run away. Extremely unresponsive and no care for their client's needs or wallets with no professionalism in their communications if they do ever reply. They will take every penny from you that they can and do as little work as possible for you. They don't respond to emails, phone calls, etc. Trust me, if they respond to this review it is only to do damage control of which they will provide a half-thought out explanation to save face. They're already at a 2 out of 5 stars on google reviews based on over 200 reviews which is enough proof that you need to stay away. This place is trash. read more

To whom it may concern, This company has proven to be incapable, inadequate, remedial, non-responsive, unprofessional, and highly suspect for the following reasons: - No response to 4 emails that I have placed with their AR team, and their generic information email alias. - No response to 4 calls and 3 voicemails to their only number that they provide on their website and on their informational mail documents. - All incoming calls to this company go straight to voicemail no matter what option you select. - Incorrect or missing information on their mail information documents attempting to inform the community residents on how to pay when they have not completed their own due diligence in setting up certain viable payment solutions. This company is NOT to be trusted. read more

seriously, they screwed up our insurance by buying something that was ridiculous without board approval - which is highly illegal. I wouldn't trust these morons to manage a chicken coup. They'd put only roosters in and wonder why there were no eggs. I've honestly never seen such incompetence. read more

Spoke with Jeri Geraghty from Hillcrest and she was wonderful. If you need something done ask for her! A lot of others just take messages or pass you along. read more

Do not sign up for their "CLICKPAY" or any other kind of direct deposit. If there exists some sort of un-certainty-they will reach into your account & help themselves to any amount of money. CLICKPAY is an honorable company but they will mindlessly obey & then send you an E_MAIL to let you know. 6 months of E-mails & phone conversations back & forth later-you will have nothing but frustration. All smiles & assurances that they will correct it-but then don't. 2 weeks later you'll call to check up, they will have no recollection of speaking to you or your issue. It is now almost April, I still do not have a coupon booklet. (In January, I did get a credit & I'm satisfied...BUT MY GOD WHAT IS WITH THESE PEOPLE????) PS. I spoke to 3 different people in different depts....I have to conclude that a high-ranking Manager approved & encouraged these deceitful practices. read more

Never responds to tickets or calls. No one there seems to do any work. If you a disupute about your account, good luck. They are not willing to work with you. read more

Thank you Jeri G for helping me with sorting out my account. Jeri was incredibly knowledgeable and professional.

We can't even run an election correctly. Follow-up: The property manager was dismissed from our complex. The concern was that he had tried to dismiss our election results so that his former brother-in-law could remain on the board. It is probable that support for Hillcrest remaining as the property manager would thus have continued. Our two options for submitting ballots were either by snail mail or scanning the ballots and submitting them to Larry Bennett by email. No online ballot submission. No dropping off ballots in a current board member's mailbox as we could have in the past. Then, not enough votes came in and the election was considered void and tabled. Maybe that's because the current (overwhelmed) property manager- with a previous and unreported family connection- realizes that a new board might overhaul him and Hillcrest- as they should. All talk. My car's been hit three times in our parking lot in four years. I begged for installation of outdoor cameras. Mr. Bennett agreed in an email that three times was "three times too many." Yet, when the meeting came, this was also tabled. They were more concerned about non-residents using our dumpsters. Hillcrest, no matter what they promise, is geared to large rental communities with tenants moving in and out and who have no investment in the property. Believe the other reviews- especially if you're a condo association. read more

I would give them minus if was possible. Lying, making decision behind board back, unprofessional, incompetence, attitude. Terrible. Our association work with Denise S. She is there to get her paycheck but she is not doing her job. read more

This is the worst property management company ever! They never return your calls, suggest via voice mail to email them. They never respond to those as well. My condo association had enough of their b.s that they cancelled their account and went with another management company. The problem is, Hillcrest never closed out my auto pay account and had $292.00 taken out of my checking account after my condo association cut ties with them. They are constantly dodging all my attempts to talk with a real person and get this resolved. I would give them zero stars if I could, so consider my rating of them "zero stars"!! read more

If I could give negative stars I would. I had a plumbing issue caused by a mainline backup. It's happened before so when I called in the work order, I told them exactly how to fix it. The first plumber sent blamed my toilet. But that didn't explain sewer water coming up my floor drain. Finally they sent a plumber on day 3 that brought the main line cleaner. Now for the cleanup. The backup was a week ago today. I'm still waiting for the clean up even though 3 work orders have been sent to me, UGH. These are the most unresponsive property managers I've ever dealt with. read more

Hillcrest has been so lazy and unresponsive, our condo association went with another company. Even during the transition process, Hillcrest continued to be impossible to reach and unaccountable. I wouldn't recommend Hillcrest Property Management. read more

If I could give 0 I would but Yelp won't let me. As an HOA member we have had nothing but problems with this group year after year. Like they say you get what you pay for. They were the cheepiest and we get poor service on everything. Now they are charging more for the simplest of service. I would run from this outfit if your looking for quality customer service. read more

I see so many negative reviews about Hillcrest but I personally don't understand it. I'm extremely impressed by the Halloween-theming they've promoted during this fall season. In the spirit of trick-or-treating, they're selecting random residents to ding with $125 charges or absolutely no reason. It's great fun! Good trick, Hillcrest! You got me!!! Hopefully we'll get a treat next year (I doubt it) read more

They are the worst and all of them should be fired in my opinion. They float in whenever and stop answering calls well before 5 p.m. They are unresponsive, insensitive and lazy. You complain about an issue then they put out a notice to take things down that you have up on your unit but, if you look around, everyone else has these things on their units. We have property damage and they are dragging their feet in resolving the issue. And, I think they are bed with all of the service providers they send out because nothing gets done and they skew reports in their favor. read more

Where do i even start. This place is an absolute embarrassment and a joke of a company. no one is there to help you besides the receptionist. Nyra(the receptionist) was the only one trying to help me out. I talked to a Linda on the phone beforehand and when i got to the facility Linda refused to come out and talk to me because she was "too busy". I am just in disbelief how this place made a simple task so difficult. I was just trying to pay my move in fee and i had my money order and papers all ready and signed. This should've taken 5 minutes when it took over an hour. If you're not gonna fix this terrible company at least give Nyra a raise. Also maybe Linda should have an available assistant in the office if she's going to be "too busy". read more

very bad service not answer for calling. not recommend they charge big money for you service