Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.

Not a fan. Not helpful, they do nothing to provide any kind of assistance. They clearly have a…read moredifferent agenda than the eldery they pretend to help. I would not recommend them for anything important and morever it is a better for you to simply ignore anything they say or do.

I took two days off of work. I never got a response from these people they make false promises. You…read morecan't depend on them for anything very disappointing very disgusting. There's not much in the Berkshires that helps elderly people that are disabled and this place was recommended, but they turned out to be a big disappointment and they abandon me in my situation.

This is a beautiful campus especially in the spring and summer!…read more Taken on those merits alone, this would be a wonderful place to spend a relaxing evening. Unfortunately, this is not guest accommodations; this is a sleep disorder clinic and if you are here then your visit is medical in nature, not for rest and relaxation. More unfortunately, the beautiful campus is where the good ends because the sleep disorder center is lacking, at least in my experiences. I will say that the staff, all of them, seemed to be nice. Which is nice. However, from the very beginning, to what finally became the end, of my sleep apnea diagnosis saga here at BMC was riddled with misinformation which cost me time and caused me frustration. The entire process and procedure of diagnosing sleep apnea, and then treating sleep apnea, was not ever quite correctly described or explained to me by one single person but, rather, pieces of information from various people combined painted the whole story. Luckily, I had the foresight to investigate and research the process myself before beginning it so I knew the things I was hearing and being told were not quite correct and so knew what to expect. One very basic example- after my initial consultation one of the staff, and I was not sure whether she was a nurse or a receptionist or what her role was, told me that the next step was for me to pick up my CPAP machine at a local pharmacy, use it for one month, and then return for evaluation. If you are a CPAP patient then you know very well this isn't the normal procedure followed. In this person's defense, she did call me later that day to correct herself and describe the actual process to me. While I appreciated that, it shouldn't have been necessary. The techs who wired me up for both of the studies were a little, shall we say, nonstandard. Of course, part of their job is to stay up all night every night so maybe that's par for the course but they certainly were not calm, cool, collected and soothing in their bedside natures. That said they got the job done. After beginning CPAP therapy, it's necessary to have annual "compliance reviews". I was told this was required by the insurance companies. When I asked my health insurer about this I was told by more than one representative that they don't care, at all, whether I am "in compliance", meaning using the machine. But I suppose it's good to be monitored by a medical professional. If a patient is found to be in compliance then the prescription is renewed for one year and sent to the medical supply provider. After my second to last compliance appointment here at BMC, the provider I use did not receive my prescription almost one month after my appointment so I called the sleep clinic for clarification. The receptionist informed me that she did not have, and could not provide, any information about my prescription; further, that it was a question which could only be answered by a doctor. OK. So she made me a "telehealth" appointment. When the call came, I asked again about my prescription; the doctor answered that it should have been sent but would confirm that it had been, and then wondered aloud why the receptionist had not been able to assist me with this.... She asked if there was anything else, I replied that there was not, that I was busy, thanked her for the call and disconnected. I was later to learn that our brief conversation had been billed as an actual office visit and, as seems to be standard practice for BMC, I was charged two co-pays, one for the provider and one for a 'facility fee', with my insurance picking up the rest of the $180 tab for what was a conversation lasting several minutes and, as it turned out, a conversation I could have and should have been able to have with the receptionist. On the date of my next compliance check, I answered all of the requisite questions posed and then had a question of my own, whether or not the doctor realized or recognized that patients were being billed for needless appointments? I was respectful and reasonable but forthright and clear regarding my displeasure. Clearly, that was not a conversation the doctor wished to have. The fact is doctors are now expected to bring in money; that's how medicine works in this modern world- doctors are expected to bill, bill,bill. Most of us know medicine is big business. I understand the conversation is distasteful; I don't like the process/policy, but it does seem to be in keeping with the emphasis BMC places upon revenue. The upshot was that I gave her the option of continuing to be my physician or not. I was told to expect a call from the receptionist to schedule my next compliance visit. That call never came. Message received. The doctor who administers my CPAP therapy now is a wealth of information and makes himself available to patients by chat five days a week- at no charge. His emphasis is on providing good patient care.

the worst provider I have ever dealt with. obtaining treatment here is basically impossible. they…read moreconstantly cancel your appts right before even if you've been waiting months to get in. they do not care about you period!

One nurse made a comment that was very hurtful to me and it was not very professional of her to…read moremake the comment that she made when we have been having trouble with finding a house cleaner that is decent and reliable. Her words had upset not just me but her patient.

Their crisis team asks too much personal information and interrogation me over. Whenever I have…read moresensory issues due to my ASDTBI/PTSD. They also love fuckin with me by hanging up or redirecting me back to the crisis line. Very unsupportive with mental health and neurological issues

My keen suggestion is to stay far away from these incompetent, corrupt fools. While the therapist…read moreherself has been great, the Center is suspect in any number of ways, not least their deceptive, even fraudulent billing practices. They claim to not have been paid for three years by the insurance carriers I provided them with. And never said anything to me until today. And it seems like they expect to present me with a bill! Good luck with that insanity. It's more than an outrage that this company is permitted to keep its doors open while attempting to gouge patients due to their own utter stupidity.

Ryan Less is very knowledgeable and continues to not only provide the acupuncture but also shares…read morehis knowledge of herbs and Chinese medicine and massage therapy, He has helped me enormously with his patience and warm demeanor. Highly recommend

I've been going to Ryan Less for many years for herbs and acupuncture and supplements. Even after…read moreI moved to Florida, I continued to consult with him for herbs that he would ship to me for certain conditions and I try to get in for acupuncture when I am in Pittsfield for the summer. I also have several herbal formulas from Ryan I keep on hand to use any time I start getting a cold or flu. It's like my own herbal doctor kit. He has helped my wife on numerous occasions with health issues and aches and pains and really helped my mother after another local acupuncturist gave her the wrong herbs and made her condition worse. I consistently hear from friends in the Berkshires that Ryan is the best in the Berkshires at what he does, that he fixed their shoulder, or whatever issue they had, but he is so humble he will never say such a thing, he gives all the credit to the herbs and needles. If you have an ache or pain or something the doctor hasn't been able to fix, I highly recommend calling Ryan.

EXTREME WARNING - DO NOT TRUST THIS PLACE…read more Your personal and private information is absolutely NOT safe at Berkshire Medical Center's HR Department in Pittsfield. I went in expecting professionalism, but instead overheard the front desk secretary, Linda Fenn, openly gossiping with another HR employee about a staff member's highly personal details. This wasn't just harmless chatter--it included things like addresses, names, and even appointment information. This is a gross violation of privacy and completely unacceptable in a medical environment. When I raised my concerns, I was brushed off with, "Linda has been here forever, we take her word over yours any day." Translation? Complaints are ignored, and employees' rights to confidentiality mean nothing here. It's a toxic, unsafe, and unethical environment. If you value your privacy, your dignity, or even basic respect, STAY FAR AWAY from this HR department. Linda Fenn has no business handling sensitive information, yet she continues to do so unchecked. What I witnessed is not just unprofessional--it feels illegal, and it should make anyone question how many people's private records have already been leaked. Bottom line: Berkshire Medical Center HR in Pittsfield is dangerous. Your personal data is treated like gossip fodder. Don't risk it. Don't trust them. Don't go here.

Today I went to the E.R. due to a allergy attack. I had a Bad ass nurse named Madison she is an…read moreL.P.N. in the er. Kindest and most understanding human being. I also had an amazingly bad ass P.A. her name is Kierra, she is also in the E.R. Two amazing woman who have my upmost respect and appreciation. Thank you