I'm a property owner and enjoy their responsiveness, personal touch and general helpfulness in the…read moreprocess of gaining new renters. It has truly been a pleasure to work with their team. They were also very successful in understanding the markets and finding suitable renters.

Hey renters! If you want to live somewhere where whenever anything goes wrong, you can contact your…read moreProperty Management company and they will make it the responsibility of the property owner - even if you caused the damage and/or it states in the lease that it should be your responsibility - then rent through NCDG Property Management! If you want to live somewhere for a full year and NEVER clean the place, leave dog hair and dog food all around - even though it states in your lease that there are to be no pets, leave food in the fridge, leave crap all over the floor, spill nail polish on the carpet, and move out without having to be responsible for any of it - then rent through NCDG Property Management! This is what happened to us as property owners, using NCDG Property Management. We were contacted constantly with maintenance issues, some of which were valid, but many of which were not. Some were due to damage caused by the tenant, which she was never held responsible for. Several were issues which the lease, drawn up by NCDG, stated were the responsibility of the tenant. We had to repeatedly tell them what was stated in their own lease. Oftentimes, we would have a conversation with one member of the maintenance department, and come to some resolution, only to be contacted by another member of the department about the same issue, after it had already been resolved. Communication was absolutely pathetic. Two weeks after the tenant moved out, we had not yet received the disbursement of the last month's rent they had paid. We inquired with several of NCDG's team members about this, as well as how the security deposit would be utilized, but we got different stories from each person, none of which actually answered our questions. We ultimately were passed to a gentleman who, according to their website, is the CFO. After a week of no response and multiple requests for an answer, he finally responded, and tried to say that the last month's rent paid by the tenant was actually their security deposit which had been applied to our account. I HAD TO EXPLAIN TO HIM (the CFO????) THAT IS WAS INACCURATE. He then retracted his statement and acknowledged that I was correct. An attempt to outwardly steal our money? I guess we'll never know. After the tenant had moved out, leaving the condo in utter disrepair, NCDG sent their "Vendor" to inspect the unit and take photos. The maintenance department at NCDG then compared the move-in photos to the move-out photos and determined that the tenant had caused over $2800 in damages. We agreed to pay for $1495 of repairs to bring the unit to move-in condition, but only after being assured that we would at least be reimbursed the security deposit amount of $1450. We noticed several odd credits and debits on our online account ledger, and inquired multiple times with no response as to what they meant. The final balance somehow ended up at less that $800 to be disbursed to us. When we finally reached someone by phone, we were told that the tenant had disputed the damage charges, and that NCDG, WITHOUT ANY CONVERSATION OR QUESTION, reduced the amount they owed from over $2800 to less than $800. The $2800 number was THEIR determination, based on photos that THEY themselves had taken. We had absolutely no knowledge of this taking place until we hunted them down for an explanation. When we expressed our concern with all of this, we were told that the matter was final and our account was closed. We could not be more dissatisfied with the job that NCDG did representing us as property owners. It is mind-boggling to us that they continue to stay in business. In case all the other atrocious reviews aren't enough for you to run as far as you can from them, perhaps this review will help you make up your mind.

Awful experience all around! When I expressed my concerns with Ashley, she changed my application…read morefrom approved to denied (stealing my $50 app fee!). A day long struggle ensued to obtain my refund! What a scam! Unethical and unprofessional way to do business. Beware!!! Read all google reviews please!? I regret that I didn't util the theft occurred. Shame on them. Sad experience: disheartened that they have any chance at success. They simply don't deserve it. Don't waste your money/time. Other management companies are eager to assist (put effort into) finding your next home!

First, I'm very impressed that most if not all of the rentals include some utilities in the rental…read morepricing. My son was searching for his first apartment and the experience with All Pro Property Management was outstanding. They took time to answer his questions and to view different properties, so he was able to select the best fit for him. We arrived for lease signing and Karen was very efficient. I'm eager for my son to have a positive first apartment experience. Thanks to the All-Pro Team!!!

I would not recommend living in properties managed by this company…read more One of the biggest issues has been the lack of communication from management. Residents are provided with email addresses and contact information, yet messages often go unanswered for extended periods of time, if they receive a response at all. It is frustrating to have questions about your apartment, lease, maintenance, or billing and struggle to get clear answers from anyone. There also appears to be a high turnover of leasing and management staff. Just as residents become familiar with one person, they seem to leave, making it difficult to build continuity or know who is responsible for addressing concerns. In addition, residents are regularly faced with new fees, policy changes, and charges that were not major factors when deciding to move into the building. The advertised rent does not always reflect the actual cost of living here once various fees are added. The repeated fire alarm issues have also been disruptive. Frequent alarms create unnecessary stress for residents and raise concerns about how seriously alarms will be treated in the event of a real emergency. The building itself looks nice, but appearance alone does not make up for poor communication, inconsistent management, ongoing disruptions, and increasing costs. Based on my experience, I would not choose to live here again.

I was forced out of my home due to domestic violence I tried to turn the utilities off in my name…read morehowever, even though I was gone for two weeks, this company will not give permission to the water company to take the water out of my name so I'm getting bills for the person that still living there this company does nothing in this type of situation.... do your research before you rent from this company

Property Owners beware! We are property owners and were clients of Production Realty Property…read moreManagement, now Guardhouse Rentals for nearly 4 years. We were extremely dissatisfied with their Property Management and decided to terminate their services. We hired Property Managers, Dan and Linda Verlin, to manage, but we have had to spend an enormous amount of time tracking their mistakes, accounting errors, lack of communication, times when the Property Managers failed to communicate internally, etc. Financial record keeping. Production really screwed up our Property Management Statements that took over six months to rectify with Production owning us money. We had to catch the mistakes and then had to pursue and push to get the issues resolved. Communications and follow through. On many occasions the Property Managers failed to follow through on what we discussed. It got to the point where after we had a phone call, we would follow up with an email to document what we discussed and what the action items where and who was responsible for those actions. Even so, they failed to follow through on all of the action items. Owner Portal. Only two weeks prior to the final termination of the Property Management Agreement did Production give us access to the financial statements and "receipts" through Production's Owners Portal. For months we had been asking for copies of the utilities bill and for various reasons, they were not able to provide them or simply did not follow through. Upon getting access to the Portal, all the utility bills were right there! Additionally, when we received access, we found out that they were indirectly charging us a 10% fee for all maintenance work done through their "Preferred Contractors Program". What that means is that if you don't use the contractors they choose to conduct work/maintenance on your property, they will charge you a $95 annual fee for not using their Preferred Network. When asked what is the screening process/procedure they use to determine the qualification of these vendors, they did not provide a response. In reality, what they worked out with the vendor is a 10% kick back from the vendor, which they call a "referral fee" in the accounting system. In no area of the Property Management Agreement is this disclosed nor did they ever disclose this process at anytime to us. We have been over charged thousands of dollars due to this undisclosed practice. The septic system need to be replaced. We asked that the $95 fee be waived. Please keep in mind that Production initially only provided one estimate because they informed me that we would have to go and get additional permits for each additional estimates. We are the one who called the County to confirm that information Production Realty provided was not accurate. Had we not pursued this further on our own, it would have cost us over $2,200 due to incorrect information. Only after we had the correct information, did Production seek other estimates. In spite of all of this, we attempted to set up a phone call to discuss these issues, however, the Property Managers would not respond. We then attempted to contact the owner, Ben Latocki, to discuss the matter and our responses went unanswered. Nevertheless, we simply wanted help to resolve many of these issues. We eventually had to take legal action and won a judgment in court. Even after winning the judgment, our attorney had to garnish Production Realty's bank account because they refused to pay. Shortly after the judgment, Production Realty Property Management changed their name to Guardhouse Rentals.com. I don't know if that was a result of the judgment or a coincidence. Our main complaint in court was that they advertised that they made no money on maintenance. That was not true and the court agreed with us. Because of this, they changed their policy and now the Guardhouse Rental.com website states, "We do not add any charge to your monthly statement for using the contractors who work with us. Our preferred contractors pay us a 10% Administrative Processing and Handling Fee on all invoices." Basically, by using their preferred contractors, they are making 10% on all of the maintenance they do on your property. At least now it is disclosed. Their transition website states they, "still have the same owner, managers, staff, and policies. We have not been bought or sold, just matured into our own corporation." That should be a concern for future landlords! Bottom line, our advice is to seek a more competent property manager than Guardhouse Rentals in the Jackson area. There are not a lot of choices in the area, however, choosing Guardhouse Rental.com will end up costing you more.... in time, energy, and money!

My brother and I worked with Val to sell a family property and she was so helpful and knowledgeable…read moreof the market. Her informative listing of the property included lots of photos to intrigue potential buyers - the property didn't last long! The entire process for us was very smooth as Val communicated with us often throughout the process - we were very comfortable with her and highly recommend hiring Val as your realtor if you are buying/selling a home! Val has sold homes of our family and friends as well and we all highly recommend her expertise.

From the owner: Jackson, Michigan, home of many lakes, parks, golf courses, the Falling Water Trails, and you!…read moreFinding a home here is a pleasant process with Val Stover, Real Estate by your side. Her experience in realty first began watching her mother, Pat Stover, a top REALTOR®, successfully work on the principles of honesty, passion, and desire to help others. Since 1992, Val has been assisting families to find their dream home. And if you are looking to sell, Val has a marketing plan that has helped hundreds successfully sell their home for the highest value the market will bring. With industry knowledge expanding two generations and a desire to help, you'll reach the closing table in no time.

DUE TO THE CORONAVIRUS ::: Since the Coronavirus has hit the USA THIS PROPERTY Manager Paul Namazi…read more/ CMO of this company tired to take totally advantage of me during the crisis. Two months ago Which would of Been February 1st he agreed to let me break my lease without penalty. He says now since he couldn't rent the place out he wants to keep my deposit BECAUSE OF THE Coronavirus. Wow really I gave you a 60 day Notice I was leaving because I found another job in Lansing. Paul agreed now u would take advantage of the Coronavirus crisis. I will gracefully move instead of laying here and not pay u rent. If my deposit of 800.00 will satisfy you all well but I will explain to the people how you are and not to take your word or deal with you . These people Managed my rental has made many mistakes but I road with the punches. Horrible! As much stress and anxiety as this "professional" company has caused me, I cannot be more relieved to be done with them. Save yourself and your finances, do not even consider using this company. The owner himself cannot even take a second out of his day to respond to you. Horrible customer service and lack of concern for you, your property and your finances. Hope they end up getting sued right out of business. What goes around comes around, I just hope I end up hearing about what comes around to them. John Collins his son Willam an the Secretary are good people..

You guys spot the Production Realty logo on the black truck that's basically on top of the sidewalk…read morein front of Sharp Park elementary? They represent your company and park like awful human beings every time. (TOO often they've parked in the tiny parking lot designated for small children and small vehicles) Tell em to back up for the kids.

My experience with production realty was limited. Fortunately it was very good experience. I am a…read moredisabled Vietnam veteran and I had a house for sale in the Jackson area. I stumbled across this company and a great and I mean great realtor in a Ms. Becky Smith, this young lady went above and beyond anything I expected. This package of company and realtor is one that I would recommend to anyone who is looking for a professional organization and personal touch.