Rented a house in Jackson, MI from November 2014 through end of November 2015…read more The Goods: the inside of the house was very clean. There was a funky smell but I believe it was something in the floor, maybe the glue used on the laminate. The rental staff were very professional. The Bads: The exterior of the house was poorly maintained upon our move-in. The yard, especially the back yard, appeared to have not been maintained for most of the summer and fall. The grass was very overgrown (took 2 passes in the spring to get it down even after the winter pack) and there were leaves and needles accumulated. I had to hire someone to mow the front lawn in early November so the neighbors wouldn't complain (we were still in the process of moving from out of state). The gutters were horrible...we had a guy out to clean them shortly after we moved in and he said they looked as if they had not been cleaned in several years. Unfortunately it was difficult to tell how bad they were from the ground due to angle and the mesh gutter covers. The Uglies: Maintenance. Many troubles with water system. Tankless heater needed cleaning 2x in less than a year, getting someone out was difficult (they told us they contracted with only one company and we got bumped for higher priorities like no-heat calls for several weeks before they finally rescheduled and figured out the problem). Lack of knowledge of tankless system by All Pro maintenance as well as the contractor resulted in 4 visits to get the hot water working on 2 separate incidences of it failing. Additional visit for water pressure issues. In those 5 visits, the various maintenance individuals messed with the whole-house filter multiple times including them removing the filter at one point (during the water pressure visit) and then scolding us on a subsequent visit (for the hot water issue) because it had been removed (by them). We requested information on root cause for visits to no avail. Also on 2nd hot water incident, we reminded maintenance that the cause of a similar issue several months prior was dirty burners and they should be checked, yet they ignored our advice, resulting in more days with no hot water and yet another visit by a professional contractor who....wait for it...cleaned the burner coils and fixed the issue. I have rented roughly 2 dozen places in my 40+ years and I have never had anything deducted from a security deposit...until renting with All Pro. In addition to gutter charge (left in better condition than when we moved in), they charged us for "dog toy hauling." Wow. Our dogs had maybe 3 toys in the back yard ever. I guess the 30 seconds it took to pick up the tennis ball that was hidden behind a bush took more effort than I imagined. Also charged for "hauling" a box fan and 2 partial bags of potting soil left the garage. Oddly enough, they did not charge us for hauling away the almost-new washer and dryer we left for their next tenants (I guess that was worth keeping with no compensation). I would not rent from All Pro again. Too much headache on maintenance and risk of losing deposit.

Awful experience all around! When I expressed my concerns with Ashley, she changed my application…read morefrom approved to denied (stealing my $50 app fee!). A day long struggle ensued to obtain my refund! What a scam! Unethical and unprofessional way to do business. Beware!!! Read all google reviews please!? I regret that I didn't util the theft occurred. Shame on them. Sad experience: disheartened that they have any chance at success. They simply don't deserve it. Don't waste your money/time. Other management companies are eager to assist (put effort into) finding your next home!

I'm amazed that all the negative reviews come from renters not landlords. I have a couple houses I…read morehave given to Reynolds Management to manage for me. My houses are extremely nice. I had one house that was completely redone on the inside and updated on the outside. I spent over $70,000 on the remolding alone. The renter was in my house for only 5 months and broke the lease agreement in several ways. First they were given a warning but nothing changed even though the renters made hollow promises to abide by the lease agreement. We were about ready to evict the renters and then Covid hit. There was a moratorium on evictions state wide. My hand were tied and the renters were mad so the started destroying the property. Although the renters continued to work through Covid and somehow were able to get government assistance, I never received another penny's rent from them. When all was said and done and we were finally able to evict them, the owed nearly $8,000 in back rent and did nearly another $8,000 in property damage. They left owing me nearly $16,000 in total. I was patient with the situation because I realized Reynolds Management had their hands tied. The renters called them slum lords. I was appalled because they were renting a beautifully remolded house. Reynolds Management is attacked for just trying to uphold the lease agreement, and if renters actually believe they are slum lords, why rent the house? You get to see the house and inspect it in the beginning. So I've concluded, all the negative reviews are from dead beat tenants who just try to take advantage of the situation and get free rent.

I would not recommend living in properties managed by this company…read more One of the biggest issues has been the lack of communication from management. Residents are provided with email addresses and contact information, yet messages often go unanswered for extended periods of time, if they receive a response at all. It is frustrating to have questions about your apartment, lease, maintenance, or billing and struggle to get clear answers from anyone. There also appears to be a high turnover of leasing and management staff. Just as residents become familiar with one person, they seem to leave, making it difficult to build continuity or know who is responsible for addressing concerns. In addition, residents are regularly faced with new fees, policy changes, and charges that were not major factors when deciding to move into the building. The advertised rent does not always reflect the actual cost of living here once various fees are added. The repeated fire alarm issues have also been disruptive. Frequent alarms create unnecessary stress for residents and raise concerns about how seriously alarms will be treated in the event of a real emergency. The building itself looks nice, but appearance alone does not make up for poor communication, inconsistent management, ongoing disruptions, and increasing costs. Based on my experience, I would not choose to live here again.

Property Owners beware! We are property owners and were clients of Production Realty Property…read moreManagement, now Guardhouse Rentals for nearly 4 years. We were extremely dissatisfied with their Property Management and decided to terminate their services. We hired Property Managers, Dan and Linda Verlin, to manage, but we have had to spend an enormous amount of time tracking their mistakes, accounting errors, lack of communication, times when the Property Managers failed to communicate internally, etc. Financial record keeping. Production really screwed up our Property Management Statements that took over six months to rectify with Production owning us money. We had to catch the mistakes and then had to pursue and push to get the issues resolved. Communications and follow through. On many occasions the Property Managers failed to follow through on what we discussed. It got to the point where after we had a phone call, we would follow up with an email to document what we discussed and what the action items where and who was responsible for those actions. Even so, they failed to follow through on all of the action items. Owner Portal. Only two weeks prior to the final termination of the Property Management Agreement did Production give us access to the financial statements and "receipts" through Production's Owners Portal. For months we had been asking for copies of the utilities bill and for various reasons, they were not able to provide them or simply did not follow through. Upon getting access to the Portal, all the utility bills were right there! Additionally, when we received access, we found out that they were indirectly charging us a 10% fee for all maintenance work done through their "Preferred Contractors Program". What that means is that if you don't use the contractors they choose to conduct work/maintenance on your property, they will charge you a $95 annual fee for not using their Preferred Network. When asked what is the screening process/procedure they use to determine the qualification of these vendors, they did not provide a response. In reality, what they worked out with the vendor is a 10% kick back from the vendor, which they call a "referral fee" in the accounting system. In no area of the Property Management Agreement is this disclosed nor did they ever disclose this process at anytime to us. We have been over charged thousands of dollars due to this undisclosed practice. The septic system need to be replaced. We asked that the $95 fee be waived. Please keep in mind that Production initially only provided one estimate because they informed me that we would have to go and get additional permits for each additional estimates. We are the one who called the County to confirm that information Production Realty provided was not accurate. Had we not pursued this further on our own, it would have cost us over $2,200 due to incorrect information. Only after we had the correct information, did Production seek other estimates. In spite of all of this, we attempted to set up a phone call to discuss these issues, however, the Property Managers would not respond. We then attempted to contact the owner, Ben Latocki, to discuss the matter and our responses went unanswered. Nevertheless, we simply wanted help to resolve many of these issues. We eventually had to take legal action and won a judgment in court. Even after winning the judgment, our attorney had to garnish Production Realty's bank account because they refused to pay. Shortly after the judgment, Production Realty Property Management changed their name to Guardhouse Rentals.com. I don't know if that was a result of the judgment or a coincidence. Our main complaint in court was that they advertised that they made no money on maintenance. That was not true and the court agreed with us. Because of this, they changed their policy and now the Guardhouse Rental.com website states, "We do not add any charge to your monthly statement for using the contractors who work with us. Our preferred contractors pay us a 10% Administrative Processing and Handling Fee on all invoices." Basically, by using their preferred contractors, they are making 10% on all of the maintenance they do on your property. At least now it is disclosed. Their transition website states they, "still have the same owner, managers, staff, and policies. We have not been bought or sold, just matured into our own corporation." That should be a concern for future landlords! Bottom line, our advice is to seek a more competent property manager than Guardhouse Rentals in the Jackson area. There are not a lot of choices in the area, however, choosing Guardhouse Rental.com will end up costing you more.... in time, energy, and money!

My brother and I worked with Val to sell a family property and she was so helpful and knowledgeable…read moreof the market. Her informative listing of the property included lots of photos to intrigue potential buyers - the property didn't last long! The entire process for us was very smooth as Val communicated with us often throughout the process - we were very comfortable with her and highly recommend hiring Val as your realtor if you are buying/selling a home! Val has sold homes of our family and friends as well and we all highly recommend her expertise.

From the owner: Jackson, Michigan, home of many lakes, parks, golf courses, the Falling Water Trails, and you!…read moreFinding a home here is a pleasant process with Val Stover, Real Estate by your side. Her experience in realty first began watching her mother, Pat Stover, a top REALTOR®, successfully work on the principles of honesty, passion, and desire to help others. Since 1992, Val has been assisting families to find their dream home. And if you are looking to sell, Val has a marketing plan that has helped hundreds successfully sell their home for the highest value the market will bring. With industry knowledge expanding two generations and a desire to help, you'll reach the closing table in no time.

DUE TO THE CORONAVIRUS ::: Since the Coronavirus has hit the USA THIS PROPERTY Manager Paul Namazi…read more/ CMO of this company tired to take totally advantage of me during the crisis. Two months ago Which would of Been February 1st he agreed to let me break my lease without penalty. He says now since he couldn't rent the place out he wants to keep my deposit BECAUSE OF THE Coronavirus. Wow really I gave you a 60 day Notice I was leaving because I found another job in Lansing. Paul agreed now u would take advantage of the Coronavirus crisis. I will gracefully move instead of laying here and not pay u rent. If my deposit of 800.00 will satisfy you all well but I will explain to the people how you are and not to take your word or deal with you . These people Managed my rental has made many mistakes but I road with the punches. Horrible! As much stress and anxiety as this "professional" company has caused me, I cannot be more relieved to be done with them. Save yourself and your finances, do not even consider using this company. The owner himself cannot even take a second out of his day to respond to you. Horrible customer service and lack of concern for you, your property and your finances. Hope they end up getting sued right out of business. What goes around comes around, I just hope I end up hearing about what comes around to them. John Collins his son Willam an the Secretary are good people..

My experience with production realty was limited. Fortunately it was very good experience. I am a…read moredisabled Vietnam veteran and I had a house for sale in the Jackson area. I stumbled across this company and a great and I mean great realtor in a Ms. Becky Smith, this young lady went above and beyond anything I expected. This package of company and realtor is one that I would recommend to anyone who is looking for a professional organization and personal touch.

You guys spot the Production Realty logo on the black truck that's basically on top of the sidewalk…read morein front of Sharp Park elementary? They represent your company and park like awful human beings every time. (TOO often they've parked in the tiny parking lot designated for small children and small vehicles) Tell em to back up for the kids.

Debbie failed to have her sellers prepared to close with over a month advance notice. She has…read moreharassed my realtor and mortgage company on a daily basis to ensure we were prepared to close then failed to be ready her self. DO NOT USE THIS AGENT/OFFICE!

From the owner: Debbie has been Broker-Owner of RE/MAX Mid-Michigan Real Estate in Jackson since 1993 and in…read moreBrooklyn since 2003. She is a lifelong Jackson county resident. She closes between 60-80 homes per year in various price ranges from $10,000 - $1.1 Million. Debbie closed 77 transactions over $10.9 million in 2016. Her closings now exceed 1300 career sales ranking her in the Top 1% of US agents.