My wife and I have been bringing our cars to Grafton Tire for over 20 years. Their service has been…read morefantastic. Prices are very fair and the workmanship is always top-notch. They're very good at diagnosing what the actual problem is with your car and never just try throwing parts at it to get it fixed. They've always been able to fit me in their schedule when it works for me and been incredibly helpful with maintaining all of our vehicles. Between my wife and I and our kids we have six cars that regularly have gone to Grafton Tire as needed. I have recommended them two dozens of people over the years and everyone has been very happy with them.

My experience w/Dan / Brook have been simple and smooth especially right now as we speak, they are…read morereplacing my tires - No Worries - I have purchased from his dad (bob) until his retirement and never had issues! I trust this company!

Great attitude and customer service good quality service and prices I would highly recommend this…read morebusiness

(HE GAVE ME THE FINGER ). There was a noise coming from right front passenger. I Made an…read moreappointment. The girl wrote down passenger front noise. also, I told her when you put it in reverse it makes the noise.so they do the work. I bring it back and I told them it's still making the noise. She said I have to wait two weeks for an appointment. I'm thinking OK I just paid day before.I asked them if they could just listen to it while I back it up. I didn't want to leave there until someone listened to it. She said it would take a a really long time . I said I'll wait. Five minutes later some kid comes out. I asked him if he was the one did that worked on it. He said yes,.I backed it up. He listened to it. He said yes I'll put it up on the lift . He says it's .the right side the passenger front . and I said that's why I came in .then why isn't it fixed. well we must've missed it. I said missed it? well, did you take it out for a test drive? He said yes. I said did you back it up? He said no. I said I told the girl and she wrote it down in her notes that you need to back it up that's where the noise was coming from he said I didn't know that .I said what do you mean you don't know? I asked him if he checked the right side he said yes .If you checked it why isn't it fixed? I repeated myself he said I must've missed it .I walked away. He walked away. I turned around and he gave me the finger. And I said did you just give the finger and he said yes. With a big smileAnd they were all laughing. I will be calling the Better Business Bureau tomorrow morning. there was people sitting behind the desk LAUGHING (I will be calling the BETTER BUSINESS BUREAU BRIGHT AND EARLY TOMORROW )

I planned to rotate my tires and called around to see what that would cost. One answer was $30, but…read morewhen I call TFT they said it was free. What? Free? I went to the Auburn dealership and after they rotated my tires the salesperson said the tires were on too tight and they accidentally broke the key for my wheel lock. The salesperson said that if I replaced the locking lugs (4) with standard lugs, they would pay for them. What? I got 4 standard lugs from an autoparts store and they put them on and filed a reimbursement claim. The salesperson Steve Robichaud, took responsibility for the problem even though TFT didnt cause the tightly installed lugs problem in the first place. That's the kind of service I appreciate!

Customer service 1 Work performance -10…read more Damaged my newly finished finished wheels and treated my properly and myself like garbage.

Went for an inspection sticker and oil change and they gladly helped me with both! Very nice, no…read moreissues.

They fit us in last minute, on a Saturday, to fix a flat tire. Not the first time they've come…read morethrough in a clutch. Great local service shop.

I normally don't write reviews, as who (really) knows whether they are written by real customers…read more So, please trust me that I'm a real customer and an honest person. Great service deserves recognition, and I believe you should treat people like you want to be treated. I had a bad transmission leak, and got our van towed to Rand's a bit after noon on Dec. 30, 2024. The Service Manager indicated he had a pretty good idea of what the issue was (transmission cooler line), and they would take care of it. Being Dec. 30, I was not sure when I'd get the van back, since the scope of the work was unknown, and could they could even get the part needed. Surprisingly, I got a call around 4:15 that same day that the van was ready. My wife and I drove over to pick it up and met three handsome young men waiting for us (they close at 4:30, so we arrived a few minutes after that time). Between their quick repair, and the very reasonable cost, I will definitely be going back. So, in too many words, I am a fan of Rand's and encourage other customers to give them a try. I really don't think you'll be disappointed.

Don't go anywhere else. Superior beyond value added. This place rules. A true mom & pop type place.read more

Sorry to see Harding Tire finally 'retire'. Covid and the…read moreCity made it impossible to survive, after a legacy of good customer relations and high quality work.

All 4 rims were damaged. Debbie is going to have them repaired thankfully. If you have nice rims be…read morecareful.

I got my car inspected and was told I needed 2 new front tires. I went here and they told me I…read moreneeded 4 and it would cost me $890--an amount the guy pulled out of... the air, without even looking at my car. I went to another place instead and got 2 tires for less than half the price they had quoted me for four. So, no thanks!

New tires, follow up, good maintenance. Service both in purchasing new tires, installation and…read morecontinuous maintenance and repair was good. Tire repair was good. Over all service very good.

I unfortunately have had to visit this Firestone twice in the last month due to flat tires on two…read moredifferent vehicles. Both times I have been in an extreme hurry and Steve, the Manager, was so great about getting me in and taking care of quickly and efficiently. I also bought for new tires a few months back and the tire sensor was having trouble registering but they kept working until the got it fixed. I highly recommended this Firestone location.

I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.