Well well what can I say 1. For a first timer it was quick…read moregood and everything 2. Had a very good experience being a first timer 3. The ladies including Samantha and her co worker are super awesome and friendly 4. They can measure you just in case and they are very patient 5. Will definitely be coming back and the wait time to pick up is super quick and the list goes on love this place already! And it seems very clean inside which is a plus

Zero stars! I'm very disappointed with my experience at Hill Street Cleaners and, unfortunately,…read morewill not be returning. I brought in a pair of pants for tailoring and was given a price and an expected turnaround time of approximately two weeks. At no point was I told that there would be an additional charge for completing the tailoring earlier. The pants were ready one day ahead of the expected timeframe, yet I was charged an additional fee because the order was classified as a "rush." When I questioned the charge, I was told that if I wanted to pay the original price I had been quoted, I would need to leave the pants there and return the following day to collect them. I found this both unreasonable and disappointing, particularly as I had never requested rush service or agreed to an additional charge. What concerned me most was the way the situation was handled. Rather than acknowledging that the additional fee had not been communicated in advance, the response I received felt dismissive and unnecessarily rude. I am always happy to pay fairly for good work and good service, but I expect pricing to be communicated clearly before additional charges are added. Sadly, this experience fell well short of that standard, and I will be taking my business elsewhere.

Poor customer service. Lost our clothes and the Manager was not honest about what really happened.read more

Really super crazy expensive, like I could have replaced the item new, and clothes smellef of…read morechemicals. Very disappointed.

Expensive lesson learned!! Make sure you ask the cost for an alteration BEFORE you give them your…read moreclothes. I was charged $50.78 to shorten two sleeves on a Costco coat. The alterations cost MORE than the coat!! Had I known the price, I would not have had the sleeves shortened. I am a long time client too. Learn from my experience!!

Are they "ultra" or "custom" or "ultra custom"? I am not sure, but here Is what I do know after…read moreusing them over a dozen times for laundering, dry cleaning, and press needs: 1. I have always received a friendly greeting when entering or exiting the building 2. The stated day/time of completion has always been met 3. I have never had a lost or damaged item 4. I have never been offered an item that isn't mine 5. Everything has ended up cleaned and pressed as advertised If you look at another dry cleaning review of mine in the area, these things aren't a given, even if they should be. This is a consistent business run by solid and friendly owners. -AC

After getting several recommendations for alterations online, I have recently discovered Sanda…read morecleaners. While I have not used their dry cleaning services yet, I have used their alteration services for three different pairs of pants recently. They come out perfectly. The hem always look like the original and my items are done within three or four days. It has cost me something like $26 plus tax per pair, which I feel is a very fair price for the time and skill. The owner is friendly and knows what she is doing. There is a dressing room available for you to try on your items and get measured. I am very happy to have this reliable place to get alterations right here in Mill Creek!

They always come through when I need them! They have helped with everything from a quick alteration…read moreto quick turnaround on dry cleaning.

The quality of work provided is top drawer, but I believe there is a bit of communication issues…read more I took in 3 pairs of women's pants, a shell top and a long matching duster to be pressed only and was charged almost $70. I asked for a breakdown of the charges, but the lady assisting me didn't understand my request. After several attempts, I gave up, paid it and probably won't go back.

I had some costumes cleaned here recently and the service was great. The pieces thinned out…read morebeautifully- including a hand knit shawl that had some stains... the stains were gone, the tásales were untangled, and the shawl looked fresh and crisp. I definitely trust this business with my goods. They are kind, straightforward, and efficient

Relatively quick friendly service. Decent rates. Excellent alterations! Good dry cleaning. Ambiance…read moreis dusty busy dry cleaning but these guys are a seriously good cleaner. Parking is plentiful.

The owner is friendly and reasonable. The work was good. Get a quote before you have alterations…read moredone since I only recommendation.

Self service is pretty good. I see them cleaning snd wiping all areas and machines down. The…read moremajority of washers and dryings are working.The 2 men here are helpful with accepting payment and asking you to confirm temperature for both waser and dryers. There's no change machine here. Odd to me but since they are helpful its all ok.. I have no clue of drop off services are good & fair.

On a RV road trip from Cali & needed to wash some clothes the gentleman that works there was so…read morenice and came to help us right away. It was very clean and smelt great in there. Thank you for your nice laundry spot. I appreciate clean & friendly businesses.

Too expensive. $46 for a single jacket…read more Quality and reliability is good. But the prices are ridiculous. They don't publish a menu and don't tell you the price up front. They said this coat cost $46 because it "had a lot of hair." So they have some opaque variable pricing system. Be prepared for surprises! Next time, I'll just spend a couple minutes running over my coat with a lint roller and save the $46.

I cannot describe how utterly disappointed and extremely disgusted I am at the service I received…read morefrom this dry-cleaning establishment. After many years *Decades* of patronizing this business and being quite happy with the service, I had a major problem with a coat that I picked up last March. I brought it home and stored it for the next year, as I always do when I season out my clothes, and that particular coat. This time when I took my coat out to wear in early December or late November, I noticed that the fake fur on two areas of it was blunt, short and looked like it had too much heat to the area so the fur shriveled up. One side was extremely shorter and I said to her it looks like it was cut. Not saying that's what they did but how it looked. The long pointy tips and fluff to the fur was gone. To make this awful story short, I brought it in, showed the owner and she met me with no responsibility what so ever ! She excitedly told me that they don't cut ! I said, I would not think you did, and did not say you did, but look at the difference from the fur area that was not compromised, and pointed to the area where it was blunt and short, and said it probably melted, when maybe the steam or whatever they cleaned with got too hot. She denied while repeatedly saying, "we don't cut!" She was extremely defensive. I told her I had photos of how it was, she then said it was the way I stored it ! Putting the blame back on me ! So she suggested I leave it with her, I could pick it up 3 days later, they would brush it out ! BRUSH WHAT OUT !!!!!??? It was shorter, there was not anything to brush out to make it match the areas that did not change. And frankly, I tried that at home to no avail. She was becoming so hysterical, and defensive and not taking any responsibility on the obviously damaged garment that it did not make me feel any better. I could tell there would be no compensation or apology on their mistake, so I became upset, plus there was another waiting customer. It was becoming embarrassing ! So VERY disappointed ! NEVER have I received such horrid customer service ! Ha ! and I even paid for the dry cleaning I picked up before we discussed my coat so I was not out for monetary compensation. I don't know what I really wanted, but I know it wasn't to feel bad, or made to feel like there was nothing that they did wrong at the very poor drycleaning hack job on a coat I loved that was not their mistake when they were the last to have it. I should have been more defensive and upset, not the business owner, who really made me feel awful ! Finally I took it back and said forget it, you're obviously not going to accept responsibility or any type of compensation, and your lack of control is upsetting, she said, "ok" OK ?!!! Obviously they don't need or want my business. And that's OK. I believe in Karma ! Oh, and by the way, I took it to another dry cleaner asked if they could brush it out, and would that help-- HAHAHA no. AND by the way, they told me what probably happened and IT WAS THE MISTAKE OF THE CLEANERS ! Of course it was ! My Michael Kors coat IS destroyed. Photos will come ! Beware, It's good at this establishment until it isn't. smh SMH ZERO STARS BECAUSE THIS SITUATION WAS APPALLING and NASTY !