A clean and excellent facility to obtain imaging and other medical services from. The office is spacious and staff are friendly, accommodating and attentive. The office location is not too far from the Pasadena location and nearby medical facilities. There are ample food vendors nearby, including Starbucks near the street. No complaints here! read more

The bathroom is filthy and this is the 2nd time in 2 months I have been to this facility and bathroom was unkept both times. I also want to add that using the Kiosk is a bummer and hard to use especially if you have lower vision. Last time I was here a gal was upset because the 2 gals behind the counter did not offer assistance. Who's running the show here? You used to be such a nice place. read more

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I swear I thought I reviewed this imaging center a couple years ago. Came here for ultrasounds to diagnose an ovarian cyst back in late 2021 and an MRI scan for further testing before I had surgery. The staff are patient and understanding for the most part, except I do remember when I was feeling nervous before the MRI scan... they were being a tad difficult about switching to the top of my hand for inserting the IV with contrast. Like I had plenty of visible veins on the top of my hand, it's not that tricky to switch areas for inserting the IV. I have really small veins in my forearm so I hate getting IVs inserted in there, especially having my blood drawn there, it's uncomfortable. And just the general icky feeling of getting a needle inserted there, no thanks lol. It's less painful/less uncomfortable to me to have IVs inserted into my hand. read more

Had a really good experience. Genie was so kind and explained the process to me. When I arrived I checked in at the kiosk and only waiting abt five min before I was called in. There is a changing room and a locker to put personal belongings. The actual process was only about 10 min and I was done. Very good experience and I'm glad I stopped stalling and got it done. read more

There is no communication between Department the appointment Department telling you something when you go to the physical place they tell you something else you going to argue over anything and everything I don't recommend this place to anyone I've been here so many times this is the second time I have the same crap read more

Hill Imaging Center - Diagnostic Imaging Near Me - Glendora, California

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Everyone is so friendly and welcoming! The technician's that assisted with my MRI were very cordial. They offered me a blanket after asking if I was cold. That was very sweet and thoughtful. Very much appreciated it! read more

I'm only writing to review their stupid automated/AI phone system. Otherwise, I've always had fantastic experiences with this imaging center - staff is great, and service is great! My GYN sent me for a specific procedure, but I had questions because her office told me I had to ask for a specific radiologist for the procedure she wanted me to have.....and the automated system kept saying "I know you'd prefer to speak to a real person, but I can help you with making an appointment or anything else". When I stated what I was calling for, the system kept replying "I can't help you with that. I can help you with making an appointment or anything else". It eventually hung up on me. While I understand automated systems help streamline and and allow staff to be more efficient and not sit on the phone all day, or take away from staff supporting patients and doing other work in office, EVERYTHING can't be automated. Now, I have to find time to go down here and physically ask my question because the automated system actually CAN'T answer the question I had when truly a simply phone call with a human would've sufficed, and that's quite aggravating. There's gotta be a middle ground between not being able to speak to a human AT ALL and allowing an automated system to support with efficiency. read more

Impossible to get assistance. The automated system is not designed to assist customers. For months they would not even answer phone.

Wonderfully staff. Clean, presentable facility in Covina and Glendora. Had CT, mammogram, and MRI.

As someone who's recently started having a lot of doctors & specialist appointments, the team at Hill Imaging in Glendora stand out for their excellent patient service! Even on a day when I showed up 2 days early for my appointment (my mix-up), they were kind and helped get me schedule back on track. In my experience wait time has been absolutely tolerable (30 mins max). Waiting room is clean, relaxing and X-ray techs move quickly and communicate each step of the way. read more

If there is any less than one star I would have given that to them. Waiting time is ridiculous, two hours for a stat X-ray order. Excuse me for not expecting to get sick and not making an appointment. They told me 45 min wait time. When I asked for a manager, I was told she's busy and that they made a mistake telling me 45 min. Bedside manner zero and quality of care zero !!! I have a PPO I should have gone to any other facility. Learn from mistakes. Thanks for your apology but it doesn't justify how your intake coordinator was rude and was on her cell phone while talking to me and your X-ray tech was short with poor bedside manners. This isn't healthcare and your staff fell short of meeting any type of patient care. read more

First time visit referred by my Gynecologist for a mammogram. People were friendly and the technician was professional and got me out of there in record time. I received my results the very next day. Thank you for a good experience. read more

Very clean location for imaging, X-rays, ultra sounds, MRI and mammograms. Very helpful and friendly staff. read more

Hill Imaging Center - Curbside - Diagnostic Imaging Near Me - Glendora, California

So on each little table for your convenience is hand sanitizer... except the sanitizer has propylene glycol in it.. yeah let's give a cancer causing agent to those already sick.. way to go Hill! Not! Change your sanitizing practices so others won't get cancer! read more

Hill Imaging Center - Hand sanitizer on tables at Hill imaging - Diagnostic Imaging Near Me - Glendora, California

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I have been here several times for X-rays and CT scans. Front desk is very polite, professional and friendly. They are on top of things because they text and email me about scheduling appointments. All the technicians have been helpful and sympathetic to my fears of these tests especially when contrast is used as I am not a fan and I hate needles. I have always felt comfortable here. They take good care of their patients. Wait time is reasonable. I have no complaints, will continue to come here when needed read more

Huntington Hill in Glendora used to be my go-to imaging center, but it has gone completely downhill. They no longer perform diagnostic imaging or follow-ups, only basic screenings -- apparently for their own convenience, not the patients'. This change means that if your screening shows anything abnormal, you're suddenly on your own. You have to find another imaging center, schedule again, and then go through the frustrating process of transferring your previous results -- which is a huge hassle and delay for anyone needing timely medical care. It's extremely disappointing to see a place that once prioritized patient care now making things harder for people who actually need follow-up imaging. I will not be coming back and cannot recommend this center to anyone who values continuity, accessibility, or compassion in healthcare. read more

Horrible Virtual Assistant system!!! Specially when you know from the beginning of the phone call that the system will not be able to help you, you still have to go trhough the whole process... then when it tells you that it can not help, you get transferred to a live person and you have to repeat all the inoformation again. It is very annoying and frustrating. read more

THEY DON't CARE ABOUT YOU! (Edit: I should clarify this is not specific to the Glendora location -- they have one central terrible scheduling phone number that covers all locations) Used to be great. Now just try to make an appointment and see how it goes. Wait times upward of 20 - 30 minutes. You're given a choice to schedule a callback BUT when you receive the call, it rings through and you are either just placed back into the main queue or you can hear the phone picked up and they hang up on you. Eventually, after numerous attempts, if the stars are aligned and you hold your magical amulet, you may finally be connected with a human. But if your physician sent a fax, they won't usually be able to find it until the following day. So save yourself the trouble and call the day AFTER the order is faxed. Or, even better, find a facility that cares about their patients. read more

The mammogram techs are great, including the front desk. Great customer service at the office. The downside is customer service phone line, to schedule and appointment or receive follow up information about your results. I got my mammogram early June and it's not July 1st and I have not received any information. I logged on to the patient portal and and can see a pdf report that does not launch. I called my primary Dr who says she has not received results. To get a live representative on the line is frustrating. I am hopeful someone will return my call. read more

Went to this location instead of Pasadena due to the free parking in glendora. Yearly mammogram At check in, I was met with a male who was friendly and explained what i needed to fill out etc. While sitting and waiting for my appt there was 2 woman at window 1 & 2 who were very loud and not speaking more softly and privately. They were discussing husbands and us patients don't need or want to hear that. We're there to address our health, and they should be more considerate and respectful for their patients. This isn't a fast food or coffee shop I'll prefer Pasadena location any day. Way different ambience for sure! Patty my tech was great and professional, she gets 5 stars for care read more

Hill Imaging Center - Ck in - Diagnostic Imaging Near Me - Glendora, California

If I could give it negative stars I would. Got a stat slot due to my condition. I was visibly ill and staff did nothing to accommodate. I was cold sweating, vomiting and they could not be bothered. They could have kept me apprised of times, checked in and It could have all resolved with some kindness but no. Staff is obviously underpaid as they all seem unhappy and rude. If you have a PPO insurance find a better quality provider. I am looking to get in touch with their medical or facilities director. There was one nice gentleman, but in my pain didn't get his number. read more

Are there any people answering/calling back?! Impossible to get through!! Left my number and NO call back!! Waited nearly 1/2 an hour in the morning and then again in the afternoon!! Clearly, it's easier to drive the 15 minutes to get there and schedule an appointment!! read more

Hill Imaging Center - On hold for nearly 1/2 an hour!! Second time today after waiting this morning, leaving number and NO call back all day!!! - Diagnostic Imaging Near Me - Glendora, California

Not happy about the way they make you wait and wait. Won't come back here again. Go somewhere else. read more

Good luck speaking to representative. Called once & opted for a representative to call me back as soon as they called back somebody picked up & hung up. Tried again& this happened again. The third time I chose to wait for someone to speak to which I waited 35 minutes ( screen shot shown) only to be disconnected again. Went on the website to address this with the director Lila for the Glendora location still waiting for her response via email read more

Hill Imaging Center - Waited 35 minutes to speak to someone only to be disconnected - Diagnostic Imaging Near Me - Glendora, California

My recent experience has been without reproach. The electronic registration was fast and easy, waiting time was reasonable, and the front desk staff efficient. The technician performing the test was extremely polite and obviously very experienced. To to top it off, the results of my test were available on the patient portal the next day and were very easy to access. Thank you Hill Imaging in Glendora. read more

Had an MRI of the brain today. The receptionist was very friendly. Waited a hit longer than expected including inside to get my sedation. Once inside, the MRI tech was very friendly and reassuring to my needs. Her assistant was ok. Overall it was a quick and pleasant experience. read more

After my experience talking to an actual person today, Maria, I am much more comfortable to get my medicals done here. I removed my previous review because I was on hold for ages, and had to listen to a corrupt recording that was disturbing. Talking to Maria made a real difference in how I make my choices with this facility. She was calm and pleasant and knowledgeable. Thank you, Maria. read more

I waited over a month to get an appointment. Everything went smoothly during the visit. I was told I should hear my mammogram and ultrasound results within a week and a half to two weeks. It's now been five weeks and I have no results still. I've made several attempts to follow up. I received a call back saying they were going to reach out to try to get my results and I should have results in the portal by the end of the day if not the next day. That was a week ago still nothing. Very frustrating. I've made several attempts to call again and no one calls me back. I've tried to remain patient, but this is getting ridiculous. read more

Easy to call scheduling and make an appointment. If you need to get in and get results fast make sure your doctors order reflects "stat." We were recommended to go to the Pasadena location by our orthopedic surgeon but due to availability were directed to Glendora instead. They were in-network for us (BCBS) but we did verify on the BCBS website as well. Needed a CT scan for my husbands elbow and all the staff were really nice and efficient. The only challenge was we waited for our CD in the lobby (amongst some others) and after about 25 minutes another lady went to the front saying she's been waiting and what do you know, all our CDs were sitting at the desk and no one came to drop them off to us or call our names! So we definitely wasted time there and it causes some frustration. Otherwise we appreciated their Covid safe protocols, clean and large waiting room, and friendly staff. read more

I am extremely grateful for Lilly helping me with my yearly mammogram appt. She's an angel. Cindy was super sweet while doing my dexascan. Cindy was kind and gentle and would definitely request again for my mammogram. I highly recommend this office and staff. read more

I had my mammogram and ultrasound they are saying they are backed up and will have to wait a month to get results. That's unacceptable.

Hill was always great but the last few months they are horrible especially the Glendora office. And the phone situation is unbearable no one answer and if they do your appointment is months away. Customer service is lacking, after being on hold for 45min once they answer they are very rude. Sad because it never used to be that way read more

I am sitting here now in the waiting room directly next to the front desk, so I can see and hear all that is being said. I'll make this review short, but I just have to mention how disappointing it is to see and hear how these employees talked about this senior gentleman that apparently was disappointed on how, in error, his appointment got canceled by someone on the business end, not him. He was clearly trying to find other ways to get his medical needs met. Anyway, I just want to say that it is completely unprofessional to talk and laugh after he leaves, especially in front of a room full of patients. Please do better! read more

When I arrived I was very tempted to reschedule as I didn't feel like I could cope with an MRI today. (Anxiety) They were very compassionate, didn't rush me to decide, told me the need to reschedule happens often. The tech came out and he explained the process; ear plugs, headphones, choice of music , panic ball to press if I need to stop, etc. I got through it thanks to an understanding and caring team. read more

The office staff and call centers are great, however the time for results to be available is ridiculous and unacceptable. Go to different place and check first what is the timeline of the results. read more

The facility was very clean and professional. Unfortunately, I wasn't on time for my appointment because of terrible traffic, and the receptionist said she'd have to reschedule me; when I mentioned this was a much-needed appointment and not a regular annual screening, she called the imaging people inside, and they stated I could stay and be seen. Still, it might be an hour or more. Although I was prepared to wait maybe an hour and a half to be seen, they called me back within 15-20 minutes. The technician was a lovely woman; she was thoughtful and pleasant, and I was in and out quickly. read more

I have been having my mammograms done here for several years. My technician was very professional . However the website states you will get your results/ report quickly unlike other facilities. Usually this is the case in past years . It is now a month out and still waiting for results. I called to inquire and was told they were having difficulties getting needed Radiologist to read the mammograms . They should inform you of this fact when you call for your appointment so you can make an informed decision to wait that long for results or go to another facility. Doubt this just happened the week I had my test if they are a month behind getting readings. Next year I will definitely go to a different facility. read more

I wish I can give 0 stars. Very rude staff and unprofessional. I went in for a CT Scan the technician Kenny started asking questions in a very rude and unprofessional way. My order stated CT Scan with and without contrast and they instead to just do with, once I brought it up that my order states both with and without, Kenny started asking who is your doctor? Why you need this exam? very rude and aggressive. I ended up leaving the room without completing the exam. Went to the front desk asked for a manager to speak to and they said that she is busy then they gave me a card to call her. I told them that she should be the one calling me. read more

Don't bother showing up any earlier than appointment because they will tell you when you check in there 30-45 mins behind schedule like usual. The desk guy tried to blame Covid for delays. I've come here prior to Covid and they were just as Slow. Expect to wait then wait a little longer. read more

Wait time poor. Already waiting 45 min. Went up to front desk to check on my wait time. I was advised the computers are down and she can't tell me. Never asked my name Not sure why they don't have an alternate method Wait time and how they handled me unacceptable read more