It is truly a wonderful place. I recently was diagnosed with a mass in my brain. Over the past…read moremonth, I have had a CT scan revealing it. They went back one week later and had an MRI with contrast, which showed only the one mass near my cerebellum, no other spots. The good news was that it's in a good spot for a somewhat simple removal. Then, I had to go back for a 3rd set of scans using CT contrast on pelvis, abdomen, and lungs to check for cancer. Good news again, all clear, no cancer! Making appointments was super easy with their team, and they are very well organized and professional, and imo the main thing, kind. They gave me a CD with the images for each scan after the tests and sent over the reports to my neurologist within about 2 hours. My doctor called me instantly to go over the results. One last thing I am terrified of needles, so I was afraid of the IV PROCESS and butterfly needle with contrast as well. Both people who administered the contrast were amazing and gentle, and my experience was great. I highly recommend this facility. So, from a major scare to possibly now a small operation, I am feeling a lot less stressed.

My experiences at the imaging center have always been good!…read morefriendly staff and they have always been able to schedule me without any inconvenience. I highly recommend it.

Got appointment set up after an accident - they booked us within a week. Came in on a Saturday…read moreafternoon- they called us early the same day to see if we could come earlier. I was able to get all my paperwork done online which saved me lots of time. Once I checked in I was in getting my MRI in 5 minutes. Pretty basic waiting room but it works.

an employee named Stephanie had told me that since I had forgotten my ID at home, it would be okay…read morefor me to return before 6:30 pm and we can get our walk in. However she didn't mention that at 6:10, all walk ins and finished. So when I came back, at 6:10 pm she told me that X-rays are closed now. Not even a sorry or a heads up before we even drive back. Horrible customer service and improper communication. Never retuning here again!

A clean and excellent facility to obtain imaging and other medical services from. The office is…read morespacious and staff are friendly, accommodating and attentive. The office location is not too far from the Pasadena location and nearby medical facilities. There are ample food vendors nearby, including Starbucks near the street. No complaints here!

The bathroom is filthy and this is the 2nd time in 2 months I have been to this facility and…read morebathroom was unkept both times. I also want to add that using the Kiosk is a bummer and hard to use especially if you have lower vision. Last time I was here a gal was upset because the 2 gals behind the counter did not offer assistance. Who's running the show here? You used to be such a nice place.

Centrelake Imaging is located just south of the 10 near the former Floor & Decor building. I came…read moreto Centrelake for an MRI of my neck and the whole process was quick and efficient. I made an appointment over the phone and when I arrived for my appointment, the staff were all friendly. After filling out all the required paperwork, it was a short wait before I was called in for my MRI. The technician had me in and out in about 25 minutes. The facility itself was clean, and decorated cute for Valentine's Day, although the bathroom could use a little remodel.

The wait time, even after arriving before my appointment, was extremely frustrating and…read moreunacceptable. I would avoid this place at all costs if possible!

As a patient, I had a great experience at Hill Huntington Diagnostic. Front desk was friendly, and…read morethe whole team was professional and caring. Really appreciated it.

I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

Went to get a sonogram on Monday afternoon. I was greeted by John he was very pleasant , he made it…read morevery easy to sign in. There were 2 young ladies Donna and Rosa who took me back to the exam room. They were both very helpful and courteous. Thank You so much for having a Great staff at RadNet Imaging Arcadia!!!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Super busy imaging center but the manager is amazing and really tries to work with you to get you…read morescheduled in a timely manner. The office does have a slightly long wait time, but very worth it to get good care!

In October 2024 (2 years after service), I received a notice from Collections for a bill we owed…read more Turns out, the billing department tried to send us the bill three times to the same wrong address. This facility staff couldn't be bothered to pick up a phone one time during the 2 years to follow-up with me regarding my bill. I called them, they said we owe them money because our insurance denied their claim. I called insurance to find out why it was denied, and they said they never received the claim submittal. I refused to play the back-and-forth game, and did a three-way call between this facility and my insurance. The billing supervisor Gus insists he submitted the paperwork while the insurance company insists they never received it. Regardless, the insurance company strong-armed Gus into agreeing that this was something between the insurance company and themselves, and that we shouldn't be billed for their mistake (bill to wrong address, no claim submittal or wrongfully denied). It took up several hours of my time and multiple explanations of the same thing to different people, but I thought this was cleared. A few days ago (Feb 2025), I received another notice from collections. I called them to explain that this should have been dropped, and they immediately play hard-ball, insisting that I pay or they'll take me to court. I finally ask the "right" question - who do I need to talk to in order to get this dropped. Turns out Gus has to call them to drop this. I contact my insurance again, they tell me to ask Gus for proof of the insurance claim submittal. I call Gus again to ask for the proof, and he still insists he submitted the paperwork, but I'm guessing he can't find a copy of it (probably never even did it) and finally tells me that he will contact collections to get this dropped. Not once during any of this was there an apology for the inconvenience and waste of my time.

Terrible place!! Owner is very rude and unprofessional. Billing department doesnt have a clue what…read morethey are doing. AVOID!!!!!

I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

I had a mammogram and ultrasound done in April 1st. To this day there's no reading yet. I was told…read morethere's not enough radiologist to read the film. I am a high risk patient and I was told I have to be checked every six months. And when you call the number nobody answers the phone. Just recording saying they're the best. Very frustrating. They advertise they are number one facility. Arcadia is an affluent community. It's a shame the service here is so bad. I can give it a zero if I could. I will never , never go back to this place. I just hope I don't get a bad diagnosis. This place is so bad. And I heard I'm not the only one complaining. Very sad. Edit : I just spoke with Leila (director) of the center. She was apologetic. I really appreciate it very much that she reached out to me. I know it's not their fault. This is the first time that this happened. I explained to her it was out of frustration but talking to her at least made me feel we as patients are able to express ourselves. Staff are actually great . The only suggestion maybe if they will accept is at least is review their advertising so it doesn't disappoint. Thank you Leila for being considerate and understanding . Truly grateful. Thank you