Until today I was nothing but completely happy with my service every Friday from HCWS. They are cheaper than Tiger Sanitation and provide recycling and trash removal. We only used the trash service. So I cannot comment about recycling bins. Last week I received an email that HCWS was moving to a 1 man mechanical truck and we would receive stickers for a certain amount of overflow bags for free and if we used them up, additional stickers could be purchased. Never received the stickers so I went ahead and did the usual and neatly placed my broken down boxes near my trash bin. I happen to be in my car in the driveway when a HCWS driver with new truck came and used the mechanical to pick up the bin and dump the trash. After he was done. The trash bin fell over. I waited and watched as the truck went up the street. The driver never got out to take my boxes, nor did he pick up the trash bin that was now laying in the street. Totally unacceptable. I then called their customer service and was told to go pick up the trash bin and that me not receiving the stickers for my overflow trash was not her fault. So I'm done. I really liked this company in the beginning, but the lack of respect and good customer service is sending me back to my old company that was a little more expensive, but the employees were always very polite. read more

Hill Country Waste Solutions - After the new, cheaper, and "improved" trash pick up service due to in ability to hire qualified workers. - Portable Toilet Services Near Me

Good service. Drivers turn the can around when picked up so you can see they have come. On time. No problems. Good rates.

HCWS has been disappointing to deal with. We currently live in an active construction zone, which creates ongoing challenges with street parking as new residents move in and construction crews. Last week, both our orange trash can and green recycling can were placed out for pickup. The recycling can was emptied, but the trash can was not. When I called to ask why, I was told a car was parked within five feet of the trash can, so their automated system could not pick it up. What is frustrating is that the recycling can was still serviced. I was told this was because recycling trucks still have a driver working from the back of the truck, while trash pickup is fully automated. As a result, we were left without trash service during the holiday season due to a parking situation outside of our control. Given the construction conditions in our neighborhood, this approach feels inflexible and unreasonable for a service I pay for. Offered no apology, credit, or zero compassion. read more

Hill Country Waste Solutions - Portable Toilet Services Near Me

I've been a customer for less than a year and in that time, my trash/recycles were missed on three different occasions. Whenever that happened, neither the workers nor someone at the company governed themselves to fix the mistakes. Instead, we had to call and report the mistake and ask for a pick-up. Here's the thing, I am a retired veteran and have lived all over the world. During my 23 years of service, I've hired multiple waste management companies and not a single one of them has ever missed a pick up. Not once! In fact, during the four and a half years we lived at this address and used Tiger Waste Management, they never missed a service either. In 27 years, the only time I have ever had to call one of those companies was when I wanted to start service, a canister broke, or end service. That's it. Here's another thing. Whenever I've called those companies, the employees were always professional, polite, and sounded as if they were truly happy to be working for the company. Sadly, the gentleman who handles my service area has never displayed any of these traits. Instead, it seems as though he hates his job and whenever he has to do it, he behaves like he is doing the person he is interacting with a favor. But he's not doing anyone a favor. He's doing a job he's being paid to do, while representing the company. Good customer service is not just about ensuring the job is done. It's about taking pride AND responsibility in what you do. I've read every review on this page and noticed none of the negative reviews where the company was clearly at fault in some way were answered. Yet a simple acknowledgement of a mistake made, accompanied with a sincere apology, and sometimes a credit for the next billing cycle, would solve most of these issues. Not to mention, it would also show your customers you genuinely care about the reputation of your company. To the young man who took my call today, yes mistakes do happen, and we are understanding people. But if in 27 years we have never had a missed service (let alone three different missed services in less than a year), what do you think that says about the company's service? If this type of performance failure is normal to you, that says a lot about your work ethic too. Also, you should be aware that sending someone out to do their job the next day after having to be told to do so on multiple occasions, is not rectifying the mistake made and therefore not an acceptable solution to the problem. Especially, since I had to explain to you during our first conversation that making us wait to the following week for our trash/recycles to be picked up, which was how you wanted to handle the matter, was unacceptable. I'm giving this company two stars because they have reasonable prices and from some of the reviews I read, there are employees with truely great work ethics. I just wish they serviced my area and answered the phones. I genuinely hope, the owner of this company not only reads this reviews but also takes it seriously enough to start making real changes. Should that happen, I will gladly update my review. read more

I have no complaints with this service. I have never had to call for any issues. People at the office are always friendly and helpful. Always answer promptly. Pick-ups are always on time. Never missed. Great experience. read more

do not use for anything! horrible customer service and communication. apparently has communication with their staff and they wing it on times of delivery. go with someone who actually knows what they are talking about. read more

Excellent service, timely, and very fair pricing. Would definitely use again! Highly recommend!!