I'm in the market for a new or used pickup truck hopefully this year. I'm a previous Plymouth…read moremini-van owner and have always liked the Dodge brand. In my research I've found that the 1500 is a "Top Pick" by the IISH for crash safety. I decided to stop by here on my way to Kentucky to ask some pertinent questions for a possible new or used vehicle. The last time I purchased a new vehicle, I ordered it built to my specifications by the factory since none was available like I wanted. This no longer seems like an option since no one can give you any clear answers about the delivery timeline. The sales manager introduced me to Xzavier and he showed me a 2019 Laramie 1500 Crew Cab truck with low mileage and the necessary tow packages I needed that they had on the lot. The only con for me was the engine was a Hemi, hence not very good gas mileage. As it will be an every day vehicle, I was hoping for better mileage. But overall I was happy with my experience here and could do some business in the future.

Took my car for the 60k service. The only reason I got my car back today was a mechanic happened to…read moreopen a door and was willing to call someone to help him put through my bill. The folks still there threatened to have my car reported stolen and place a lein on it after I planned ahead and contacted them to confirm when to be there. It wasn't in the protected service lot to stay overnight, but I wasn't going to be allowed to take my own property after driving over an hour because the guy went home shortly after I was told to make the drive. And after all of this? I paid over $1k with absolutely no information about how the service went, the life left on my tires, nothing. The mechanic that put through my bill was nice, but this is the worst experience at a dealership I have ever had.

Had a flat tire on the way to Cincinnati and they took great care of us. Found a new tire and had…read moreus back on the road in a half hour. Friendly and fast service!

Horrible from the get go, they only want money (well actually I wasnt "good" enough to get anything…read morefrom them) So I went to Toyota, much better car and a great team AT TOYOTA. I will warn everyone I know to NOT come to this place, they dont care if you struggle and need a break. They did not do everything they could, Randy in finance was a complete jerk and would not break a smile, was only concerned about getting out of work on time. Did not put the customers needs first. VERY disapointed. Will never get another Honda because of it.

Been there twice, been disappointed twice. First time my car was making a noise obvious enough to…read morebe heard by me and some of my friends when they were around the car, I've been charged 120$ dollars to hear from them that they did not find anything and my car was perfectly fine, I was able to make the noise repeat itself a few hours after. Second time, I went there because I received a letter from Ford saying that I should go as soon as possible to a Ford garage for an airbag recall, I went there and the guy at the service desk (Travis if I remember well) has been really rude to me, almost saying that I was saying BS about this airbag recall and also talking about the passenger airbag whereas I never mentioned it (I was coming for the driver airbag as mentioned in the letter from Ford). I've never felt this unwelcome, I could feel that I was annoying them both time I went there and they are not even good at diagnosing an issue. Would definitely skip this garage to go to a more skilled, customer oriented one.

Daniel Kolley is wonderful, great custom service! listened to what I needed in my purchase and got…read moreit taken care of.

Carver Toyota took great care of me this evening. Bryant the sales guy was patient and helped me…read morefind the right vehicle for me. Tim in finance did a wonderful job getting the deal done. No pressure or sales gimmicks from anyone. I love my 2025 Mazda CX-5. Thanks guys!

The sales department was awesome and I had an amazing experience. But the service department is…read moreterrible. Terrible customer service and communication. Don't bring your car here to be worked on.

Every time we bring our car in for routine maintenance (oil change and tire rotation), they say it…read morewill take about 15-25 minutes. We can't take it anywhere else because it'll void our warranty. Without a doubt, it takes almost 2 hours every single time. The maintenance department doesn't communicate or keep you updated during the process. We made the appointment a week ago and they still didn't have a filter in stock to fit our car. Didn't start draining the oil until 1 hour and 15 minutes into the appointment. We were in the waiting room the entire time.

I had a flat tire on I-65. The tow truck took my car here and their service was great. They had…read moreto order the tire and had it ready to go for me the next day and they even coordinated the work on my car to be done based on when I was able to get a ride from 50 miles away to pick it up.

Customer service in the Service in the Service Department. Good honest diagnostics and personnel…read morethat know what Customer service means!!

The staff was responsive and respective. No high pressure sales. If you are looking for a used car,…read morebe sure to visit this business.

From the owner: Payton Place Auto read more