I LOVED my massage with Sophia. I wanted medium to deep pressure, and she absolutely delivered…read more After the massage, Sophia acknowledged the tension I was holding and thanked me for coming in. The entire staff was friendly and great at their roles. I can't wait to go back!

I've had a couple of massages here. They've all been fantastic. Most of them have been couples…read moremassages. I've always been super happy with the services. My wife's last massage left some to be desired. Hopefully that was a one time step down. The facility is really nice and clean. Comfortable robes. Very nice changing area. The waiting area is also relaxing. It's expensive, but so far has been worth it. Except for once.

I'm speechless!!! Jessyca did an amazing job with my facial. In fact, I had tears streaming down my…read moreface at one point. This fed my soul today. This was my very first facial and won't be the last. I booked it on my birthday and it was definitely the highlight of my day.

Omg I have been trying to get in for forever and finally have my FACIAL. It was so amazing and so…read morerelaxing. Crystal was the absolute best!

I have now been to Atsu twice at Massage Envy and she is talented beyond belief. This last visit I…read morebooked a 90-minute massage, and it was one of the best massages I've ever had. She truly listens to what your body needs and also has an incredible ability to find and work out sore muscles you didn't even realize were causing issues. I walked out feeling like a completely new person. Professional, intuitive, and exceptionally skilled -- I highly recommend Atsu!

I'll start with the good: the massages themselves were top-notch. My girlfriend loved them. If…read morethere were a way to get the massage without having to deal with the front desk or management, this would probably be a five-star experience. Unfortunately, there isn't. I originally made an appointment on a whim because my girlfriend was having back problems from work. Being the wonderful boyfriend that I am, I booked her a massage. When we arrived, we filled out enough paperwork to make me wonder if she was getting a massage or being admitted for outpatient surgery. During that visit, I was talked into buying a three-massage package for her birthday. I spent over $400, and only after paying did I learn the fun details: the massages couldn't be used at another Massage Envy location, and because I bought them for her, I couldn't use them either. She had to use them, at this specific location. Annoying, but whatever. Also, a "60-minute massage" apparently has a very loose definition of 60 minutes. They go back several minutes late and somehow finish with plenty of time left on the clock. Nothing says relaxation quite like realizing your massage therapist is watching the clock more closely than you are. Then came the appointment that really made this place special. We had a Sunday appointment and arrived early so I could tip the provider and make sure my girlfriend was ready on time. We walked in and were cheerfully informed that the provider had called in sick. People get sick. No problem. The problem was being told they had contacted me to let me know. No call. No voicemail. No text. No email. Nothing. I was then offered another appointment around 2:30 that afternoon. Fantastic. I had already driven 25 minutes there, so apparently the solution was for me to drive 25 minutes home, come back again later, and then drive home again. Roughly two hours of driving because they canceled the appointment. I declined that generous offer. I was angry and admittedly didn't handle the conversation at the front desk particularly well, so I left before I made an even bigger ass of myself. I contacted Massage Envy corporate afterward and learned that each franchise is independently operated, so I needed to deal directly with this location. I actually intended to stop back in and apologize to the front desk staff for how irritated I had gotten. Before I had the chance, I received a phone call from the location where I was argued with and told someone from management would contact me. I'm still waiting. My favorite part, though, is their cancellation policy. If I cancel without enough notice, I pay half the appointment fee. If I cancel at the last minute or don't show up, I can be charged the entire amount. Fair enough--they're running a business and their time has value. Apparently, my time has a market value of exactly $0. They canceled our appointment, failed to notify me, caused me to make a completely unnecessary 50-minute round trip, and offered no refund, credit, complimentary massage, or meaningful attempt to make it right. So, my review is pretty simple: the massage therapists are great. The customer service surrounding them is not. Be careful buying packages at this particular location. Make sure you understand exactly what you're buying before handing over your money, because they are very good at selling the service and considerably less impressive when it comes to fixing a problem after they have your money. To the Massage Envy management team that will eventually read this: you have my phone number and email address. Please feel free to contact me. I would genuinely love to speak with someone who actually has the authority to make a decision.

Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I wanted to surprise my partner with a couple's massage. I looked around Cincinnati and found that…read moremassage studios that offer massages for two are surprisingly rare, so I was fairly happy to see that Mitchell's Salon & Day Spa provided them for a reasonable price. The booking process was certainly interesting. In order to schedule a couple's massage, you have to purchase a gift card and then call to schedule. You cannot purchase a massage directly through the website- you must buy a gift card, as that is the only option Mitchell's offers to book a massage for two. This is not clearly delineated on the website, but after I managed to purchase my gift card and call in, the woman I spoke to on the phone was very polite and helpful. She took my gift card number and told me she applied it to the massage, so all I had to do was show up hand in hand with my partner. It does seem like their schedule books quickly, so I would definitely plan a little further ahead if I were to come here again- which I won't, and I'm getting ready to explain why. When my partner and I arrived to check in, front desk was not knowledgeable about what they were doing. The receptionist in training (as it said on her name tag), led me to the locker room and pointed out where I should go once I had changed, but failed to do the same for my partner, who had never been to a spa before and was unsure of the protocol. I should also note that front desk never once asked either of us for payment. The massages themselves were wonderful- Julie and Toni were our masseuses, and it was a heavenly experience. They were super polite and very talented. No complaints on that front. What I DID have an issue with was being called the morning after my massage telling me that I hadn't yet paid, despite being told upon booking that I didn't have to worry about paying and never once being asked for payment during the actual appointment. But I have a gift card, so whatever. No big deal, right? Wrong. I gave the lady who called my gift card code- only for her to tell me I owed another $13 on top of the gift card balance. $13! I've already paid $200.51 PLUS a 25% tip for each masseuse. What could I possibly owe thirteen dollars for? We didn't add any extras to our massage. The receptionist tells me that the $13 is to cover taxes. Now I'm irritated because you have called me at work and interrupted my day to try and pry another $13 out of me for taxes, when I have never ONCE in my life had to pay taxes on top of a gift card. If Mitchell's requires you to pay extra taxes, then they should INCLUDE THAT IN THE PRICE OF THE GIFT CARD. It was so unprofessional and frankly just irritating that this is an issue. Imagine if you got a massage gift card for someone and they show up thinking everything is covered, only to be extorted for more cash once the gift card has been applied. A salon of this price and size should not be nickel and diming like this. It's pathetic and embarrassing to treat your customers this way. This customer service experience has been incredibly disappointing, frustrating, and just all around awful. Needless to say I will not be returning. I simply cannot believe that after paying $200.51 plus tip, Mitchell's has the gall to come after me for taxes on top of a gift card where taxes should have been factored into the original price of the card. I mean really and truly, what the heck? Update: I spent my break looking at their website and calling. Their website states that tax is included in the price of the gift card, so I was able to get the surcharge comped after speaking to receptionist. She told me that one of the masseuses is at a "higher level" and that means that they charge more for tax? Whatever, I'm just glad that they took care of it. They asked if I wanted to tip (after I had already tipped, lol). Still won't be back but my opinion of their customer service has increased ever so slightly. Bottom line: massages here are amazing. Customer service, not so much.

Overall Mantra is a great facility with an excellent staff. My wife's family has been coming to…read morethis location for years and working with the same masseuses, and now I have joined the club, and Mantra is the only place I will go. It's run out of an old home and is just super cozy and welcoming. Highly recommend Maggie - she is one of the absolute best in the business!

We had a couples massage for our anniversary. What an absolute delight. So relaxing and just so…read moreamazing. Maggie and Stacy were very attentive to our requests. It was a wonderful experience. Definitely will come back.

Ericka has been one of the best hairdressers I've ever worked with. She's phenomenally talented at…read moreboth a cut and a color, and she is also a joy to hang out with (even during four-hour bleach sessions). I always leave in the best mood and with the prettiest hair!

My 30 minute facial was wonderful. I did not have a wait. I left glowing and absolutely relaxed.read more

It's been quite some time since I was able to return to this nail salon but today I was able to…read morewalk in without an appointment. I had an old dip manicure that was removed so carefully and nicely and then I decided to go for a gel manicure while there. Very happy with my decision to return to this salon! It's clean, everyone is friendly, and my manicurist, Ryan, really took the time to make sure my nails looked absolutely perfect! He was also so patient with me while I was being indecisive about nail size and shape! I will definitely be going here again and again! Additionally, their prices continue to be reasonable!

I had plans to do Mother's Day nails at a spa down the street but the service was slow and the…read morestaff was just overwhlemed. I called Ivy and they got us right in, even though it was a busy Saturday. I appreciated the kind staff and attentive service, along with the cleanliness and color options. Here's a tip: don't expect specific nail art as mine didn't come out the way I wanted but if you're looking for simple nail services this is a solid place!

I super love coming here for massages and facial treatments. The staff here are so friendly and…read moreattentive, and the place is really clean and cozy. I'm gonna recommend my friends to come and have a try.

I had a tight back muscle after falling asleep on a hard sofa the day before. I called and got an…read moreappointment with Hannah. She was ready for me, no wait. The spa is a clean and inviting establishment. The climate control was at a temperature that I found to be comfortable. I am sure that the massage tables will be heated in cold weather. Hannah was pleasant and is her skilled in her trade, and her experience showed as she had the tight muscle eased very shortly and continued with a very relaxing massage. She was quiet as she was working, only occasionally asking me if I was okay. There was nice music in the background but I was concentrating on how good the massage felt. It was Bliss indeed. Pricing was reasonable, on par with most other independent shops in this area. But the massage was much better than other spas that I have been to.

Booked online, payment processed and appointment confirmed. Received a call that because of…read moretechnical issues the time slot selected is no longer available (double booked) asked to pick another time. Other time slots were not suitable and my credit card was still charged. Refused a refund because of their error. Poor customer service, would not recommend.

I have a monthly massage membership and I love it so much! The convenience of booking an…read moreappointment with the massage therapist and the help from the incredible staff is awesome!!! This is truly therapeutic and relaxing and I look forward to this every month! Truly worth every penny!

My new go-to eyebrow wax and tint spot! Clean location, very cute vibes. Always happy with the…read moreresults

such a wonderful place lovely owner went there for my first spray tan and was absolutely amazingread more