My car is over 20 years old & I appreciate that they invest the time into finding the cause(s) of…read morethe problem(s). They are very kind & considerate on my return calls/visits. My son takes his wife's car there & it is older than mine. They also warranty any new parts that have to be replaced.

I like Teresa & Rob both, because they treat us as customers who want to be respected. Their…read morecommunication is greatly appreciated, also. I have a low mileage, really old auto & my daughter-in-law's car is even older. My son, who also drives the oldest vehicle of the three, gets us there & back, gladly; however, I've also found out several of my neighbors are customers of City Auto, too. They stand behind their work & will replace defective parts, if there is a problem, which is very much worth it to teachers who value their time & money.

By far one of the best mechanics I have ever been to. Very kind staff, reasonable cost, and very…read moregood communication. Went to a few mechanics for quotes and Ahrens Auto was by far the most reasonable. Highly recommend for students and anyone in Gainesville!

I hesitantly went in to get a quote for my car that was having issues, and Wendy was so kind and…read moretransparent that, even though, the repairs were as costly as I had feared, she made me feel at ease. I was confident in paying that amount because I knew I was in good, honest hands. Her and her husband are good people. I will continue to go there for all my car needs for as long as they are open.

Smitty is a first class mechanic as well as being an honest and ethical man…read more He has repaired my 74 VW beetle back to great working order again. He could have charged me twice as much but it shows what a respectable and solid guy that he is. I had 2 other mechanics work on this Beetle but Smitty solved the problem. Highly recommended.

My 2006 Silverado overheated on the freeway. The first shop it was towed to misdiagnosed the…read moreproblem. Smitty's got it right off and had my truck fixed in one day. Good friendly people. Working folk. The kind I grew up with. Truck is running fine and I only wish that I didn't live almost 2 hours away because I would go there again.

owner is a POS. Paid for a rebuilt engine which failed the first day and basically told me to pound…read moresand and that I'd have to pay for another one. Avoid this dirtbag at all costs.

i sent my motor to them for a resurface and a hone, and the block get cleaned. when got there they…read moretold me it was a "coated cylinder" which no its not and was never but thankfully they didnt hone it because they overbored my buddies motor. i get there, surface is good, the cylinders are mid and just look like a ball hone job, and they dont give you any measurements at all, ive asked 3 times and never got them. paid 414$ even tho they said 375.

Don't come here expecting any sort of customer service. Classic "too busy" to help kind of shop…read more Broke down traveling through town and they wouldn't even help scan an engine code. Very surprised that a non franchise company would turn away a simple small job to help get me back on the road.

Took our Yukon into these folks, ac wasn't blowing cold. Previously gmc/chevy in gainesville…read moreprediagnosed the repair and charged 800 for the wrong diagnoses.and wrong part to fix the ac. These guys Told us how long it would take gave a very descriptive diagnosis and two days later we are blowing cold air once again. The price was very fair for what they did new ac compressor flushed the system and new belts. I would recommend their services and would use in the future which will most likley be my go to for services.

When the Check Engine light came on in my Acura, my regular mechanic told me it was related to the…read morecatalytic convertor and - since they do not work with cats - suggested that I take my car to Alan's to get it fixed, citing their honesty. My initial encounter at Alan's was positive - the fellow at the counter was extremely friendly and gave me a rough estimate for a new cat and he recommended replacing the timing belt as well, since my vehicle was nearing 90k miles. Since this advice checked out on Google, I called back to make an appointment for the two jobs (these are not cheap repairs). Was given a date 2 weeks out due to their busy schedule and was told the repair work would take 2 days to complete. Fast forward 2 weeks - handed over my keys and car on a Wednesday evening so that I could have it ready by the weekend. Radio silence from Alan's on Thursday. Around noon on Friday I called to check progress and was told to call back at 1:30pm for an update. Called back then and was told that they still needed to ASSESS my vehicle. I explained that I was told it would be READY by Friday evening and they seemed surprised - couldn't I just leave it with them, (presumably indefinitely) until they got around to it? I explained that no, I needed my vehicle back, but would appreciate an assessment and would think about bringing it in again at a later date for the actual repair. Fellow on the phone said, yes of course, he would call me back shortly with an update on their assessment. Hearing nothing, I called him back at 4pm - he rushed me off the phone, saying he had two people in the office he needed to attend to and would call me right back. By 5pm I was at Alan's with my wife to retrieve our vehicle. Our car was sitting in the lot with its windows down, in the rain. The owner saw us walking past the open garage door heading to the office and did not return my greeting. We entered the office and were ignored. We spotted our keys on the wall and took them. Wife hopped in our car and began to pull out of the driveway, and only then did the owner emerge from the garage, suddenly very chatty. Seeing that we were about to leave, he shared the results of the assessment. I listened politely, made mental notes, and left forever.

Called ahead and asked if they could replace both exhaust manifolds on my 69 ford truck. Lady at…read morethe counter said I needed an appointment which I made for 10 days later. Could not drive the truck with cracked manifold so took photos and went to the appointment. I was told sure they could do the work. Paid $265 to have the truck towed to this shop. Truck sat there for 4 months. Every time I would call I was told owner would call me back. After 4 months I paid another $265 to have it towed home. Found a mobile mechanic did the work in four hours for less than this shop would have charged, also out over 500 bucks in towing charges, this company has no integrity.

I'd like to continue using them but the last oil change I had a metal protective piece for the…read moreengine drop so that it scraped the road within five miles of leaving their garage. it was damaged and two bolts were missing. they did nothing and said I hit a curb which I knew was definitely not the case.

Dec 26, We towed our pickup in and dropped it off. We explained that we would be out of the area…read morefor 3wks, so we did not need it until then. We also stated it was our only vehicle and would need it then. Almonds called us week later to explain we needed a new manifold & the price. We told them to go ahead with the repair & we would be back at the end of the following week. They called us again 4 days before we were to return to tell us they lost our truck keys, so they had not started the repair yet. 2 hours later they called to say they found our keys. We told them again we would be in late that same week for the truck. Jan 16, Friday, we called to pay for the repair by phone, so we could pickup our truck Saturday . We were told they had not even started our repair yet! I scrambled to call around to find a rental car for the weekend. I finally found one available at Budget-it cost $300! We drove there first thing Monday, only to find they had just pulled our truck into the shop then proceeded told us that they had no idea when they would finish the job that it could take a few more days! I was very upset and told him how he cost us money and he did not care. He admitted he lost the keys and waited 5 days before calling us to tell us! He also admitted he failed to get our truck into the shop in over 3 weeks time, knowing we were coming back to no vehicle and he then admitted not having anyone let us know it was still not completed or why. No follow up, no customer service. NO APOLOGIES AT ALL. JUST AN OBSTINTANT and ARROGANT ATTITUDE. ONLY INCOMPETANCE FROM THE START. I would not trust this place, as they have proven to be unreliable and incompetent when you need them most!

Great service, spot on diagnostic, and welcoming friendly…read morestaff... would not go anywhere else!!!!!

Horrible mechanic, If your thinking about taking your vehicle here, just know your going to be…read moreripped of and or your vehicle may be damaged.