I had the pleasure to be referred to Andrew Der (by our realtor May) to take care of our home…read moreinsurance needs. Andrew is well versed in the insurance market here in the SGV. His communication is prompt and service is excellent. We were in need of home owners insurance and I am the type of person who will take the time to search for the optimal offer. Andrew with A&E provided us with the best offer! (For those who are curious, we went with Mercury which seems to be the best value in the SGV). He made recommendations on what items in the insurance package he would recommend, and cutting out those that are not necessary to save money. Much appreciated honesty. If you're in the SGV area, definitely call and ask for Andrew to see if he can help you in a honest and professional manner. Let him know you read this review on yelp! Big thanks again Andrew!

Awesome insurance services. I have been a loyal customer for more than 8 years. Top notch customer…read moreservices.

Michelle at Farmers is the BEST insurance agent!!! Highly recommended!!…read more Michelle at Farmers had the best customer service; fast, immensely efficient, extremely knowledgeable and very personable. I have to admit, I thought the new Farmers commercials about their agents being knowledgeable was just an advertising gimmick along with their new jingle. But then I needed homeowners (condo) insurance and a few of my coworkers recommended Michelle Lim at Farmers Insurance. I made calls to various other insurance companies including Wawanesa, State Farm, and Allstate and ended up with Michelle because she extremely impressed me with her service. I told her my situation and she assessed it and went far and beyond her duty for service by contacting the master insurance policy which was under my condo HOA to find out what was already covered so that she could provide me with a policy that fit my needs. Needless to say, I truly felt that Michelle had my best interest in mind and she had all the knowledge and willingness to do the best for me. With the agents from the other insurance companies I got varying results; some were rude, some didn't speak English, but all of them lacked the efficiency and knowledge that Michelle had. Michelle is an amazing insurance agent and she's made me strongly believe in the Farmers Insurance brand - their agents really are quite wonderful. Let her help you, you'll be thanking me later!

Zoey is the best. She is very patient and she knows the stuff. She was able to answer all the…read morequestions I had.

Very professional insurance agency that is aimed to save you money. Irene is very helpful and…read moreprofessional. Most of the time things can be done online without having you to go into the office. It is very convenient to work with their agency. Highly recommended!

Just got insurance for my Motorcycle. Luis helped me find…read morethe cheapest rate, and best coverage. FIVES All around ! Definitely recommend this office

They go above and beyond to help your family get the Best service!!! Been my families go to since…read moreeveryone of my 5 kids started driving!!!! BEST AGENCY ever!!!!!

My phone was dying and i needed to find somewhere to get insurance fast!! i always use yelp but…read morenothing would come up in my area. So I decided to try google. NORTHSTATE AUTO INSURANCE popped up. There were no reviews or anything. So i resorted back to yelp and typed in northstate auto insurance. Nothing but a picture. But it was the kind of place i was looking for so i quickly wrote down the address and went there. I was in a pickle!! I had got my car Impounded and had no registration or insurance. I had to have insurance to get my car registered and pay for impound fees!! 1245 for reg and 400 impound fees.! + INSURANCE I first spoke with Tabitha! SO NICE!! Shes awesome i explained my situation and she was on the hunt to get me the best price and really wanted to help me out. Then the owner walked in! i forgot his name! He was determined to get help me get my car our of impound. AND! you can also pay your car registration here! ONE STOP SHOP!! YAY!! Ill be going in there today to get my insurance for my car and pay for my registration! and pick up my car! Ill also be going back for insurance on my bike!! Thanks so much guys! your awesome!!

I came in to get my mom insurance today & Gabriela was amazing! Answered all our questions, gave…read moreher a great quote and was very attentive! Thanks Gabriela for your help! Will definitely be recommending friends be family to her.

Arley at Luis Acosta State Farm has got me covered AGAIN! I needed to add a new driver to the…read morepolicy immediately. Arley was right on it and done in less than 2 hours!! if you need insurance and the best matters to you, then LUIS ACOSTA State Farm is for you! Thank you again

Very disappointed in the lack of accountability and correspondence in this Agency. I called in…read moreApril to inform them that I have decided not to renew my policy that was set for automatic renewal on May 18th so that they did not deduct the renewal amount from my account, mind you I had already paid for that current/last month. They canceled my policy affective the day that I called in which was over 3 weeks before that policy actually ended. Meanwhile I am thinking my business was covered till Mid May. I did not find out my policy was canceled (4/17) until May 6th when I received a letter. When I called in they insisted that I canceled the entire policy and refused to see their error. They insist that I requested an immediate cancelation, instead of a renewal cancelation, mind you we went over the date of cancelation to verify the correct date. I also called in and spoke to Adam in early may to verify the renewal had been canceled since I had received another bill for payment, he verified that the renewal was canceled and never mentioned that the entire policy was not even active. He is now trying to say that I never used the words "renewal" which makes no sense because I read to him the notice of renewal "title" and yet he is still saying that I used the wrong term to him and to the first girl who originally canceled me. He even got caught up in his words and said "you wanted to make sure your next months renewal payment did not come out of your bank" That was his opportunity to tell me, why would that happen if the policy is no longer affective, but he never did. So to sum it up I called in April to stop the renewal and verified the date of cancelation being on 5/18/2024 and instead the girl canceled my policy as of 4/17 leaving me with NO insurance for the last 3 weeks. They refused to admit their wrong doing and worst, or at the very least say it was a communication error but instead they insist it is all my fault for not being more specific for them since they put it, we have cancelations all the time so we just assumed. Why would an owner make such a ridiculous request to cancel a policy that was already paid for leaving them with ZERO insurance coverage! The lack of accountability, even if it were human error on their part is shameful and to double down and blame the customer is absurd. This is just my experience and I cannot recommend them unless you have the time to double and triple check their work and communication otherwise their error is all the consumers fault.

Vanessa is awesome! She gave me full details of my insurance policy and offered the best deal! Very…read morenext very professional! I highly recommend!

I have been trying to get a hold of someone since may 2nd 2026…read more It's July 9th and no response via email or call back. All I'm trying to do is pay the bill and get settings corrected so I can pay on mobile app. Maybe now I'll get a response before a change policy with another insurance provider.

I searched for the new home insurance policy at the beginning of this year because my previous home…read moreinsurance stop renewing my policy with thinking my home location is in the potential fire zone. Among all the agents who provided the quotes, Shelley is the only one who explained each item and spent lots of time to match the coverage with our economic condition. She did care her customer by listening our needs and did her best to help you. It is hard to find the agent like her now.

Do not do business with this office!! Shelly is a horrible person and does not know what she is…read moredoing. My family have been doing business with Shelly for more than 30 years, and all I can say is that she screwed my family over and over again. Now that I am adult and understand life and car insurance policies, we realize that they have been cheating us. We are in the process of taking our business else where. she is losing 6 life insurance policies, as well as 3 car insurance policies from us. Do yourself a favor and don't even step foot into her door or call her. I am going to report her. Smh shame on me and my family for not taking action sooner.