Hello.
I was a customer with Fred Loya for 3 years for my car insurance. However, during the Coronavirus pandemic your company was not as loyal to us, customers, as we are to this company. Your website specifies if we are being affected to call and seek assistance, which has proved to me to be false advertisement.l! You guys did not provide me assistance on anything. Still wanted to charge me a late fee and still wanted to cancel my insurance due to me being temporarily out of work because of the pandemic and EDD being severely backed up. I called a total of 10 times all different periods and everyone told me to pay or I get canceled. So I canceled my insurance with you guys. I was so upset to see a Latino business turn their backs on their customers and people. Offering no solution and causing tremendous stress on top of an already bad situation that is out of our control. I would hope this reaches your CE0 Fred Loya!
After this I switched to Triple AAA insurance, which has been very understanding and is providing me more in my full coverage price for less money than Fred Loya. read more