I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .

I would strongly recommend avoiding Gerner Energy. Our experience with their billing practices and…read moresubsequent customer service was abhorrent, and I would frankly never trust this company with any matter again. We called Gerner on 8/12 regarding a propane leak in the line that goes into our generator. We shut the line off in advance of calling Gerner. We were explicitly told during this call that there was a diagnostic fee of $139 and that the technician would diagnose the problem and Gerner would provide us with a quote BEFORE any repairs were performed. We agreed to a service call on that basis. The technician came to our home same day on 8/12 and was at the house for a little over an hour. He diagnosed the issue and, unknown to us at the time, performed repairs without our knowledge or consent. There were no new parts on the line when we checked it later that day, so naturally we assumed that Gerner was going to provide us with the promised quote and that we would schedule repairs from there. Unfortunately, that did not happen. On 8/17, we received both an invoice and a $417 charge on our card for those repairs. The invoice provided no meaningful explanation or itemization of how Gerner arrived at $417. Even more absurdly, that invoice we received on 8/17 stated our card was to be charged on 8/13. Apparently we were supposed to travel back in time if we wanted an opportunity to question the bill before being charged. We've spoken with Gerner a handful of times and received shifting explanations of what that $417 represents. Initially, we were told that the $139 fee covered an hour and essentially re-triggered as soon as the technician was there for more than an hour. Interesting explanation considering that $417 would imply 3 hours of labor despite the fact that the technician was at our home for roughly an hour. The next explanation was that actually $278 was the "minimum" charge and that this had supposedly been disclosed to us when we originally scheduled the appointment. It was not. Had we been told that the minimum charge was $278, we would not have scheduled the service call in the first place. Not to mention that every explanation we received from the office conveniently failed to address the fundamental issue: we did NOT authorize the repairs in the first place. On Wednesday, 8/19, my husband finally had the opportunity to speak with the owner, Kip Gerner. His proposed resolution was a $50 CREDIT to our account. We told him that this was not a fair resolution and that we wanted a refund. Kip said he would think about it and get back to us. Later that same day, he left a voicemail stating that he was willing to consider a larger credit, but the voicemail ended abruptly. We called Gerner less than 10 minutes after Kip left the voicemail and were told that he was "too busy" to speak with us now and that he would give us a call back later. It is now Friday and we have not heard from him. At this point, the money isn't even the most concerning part. It is the complete lack of trust created by this experience. We agreed to a $139 diagnostic visit after being explicitly told we would receive a quote before repairs. Instead, repairs were performed without a quote or approved price and $417 was charged to our card. When we questioned it, we received changing explanations for the bill, offers of a future account credit instead of an actual refund, and finally a promise from the owner to follow up that he simply did not keep. We gave Gerner multiple opportunities to explain the charge and make this right. They chose not to. If you are considering using Gerner Energy, I would strongly suggest saving yourself the headache and calling someone else.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I tried to give this 7/11 the benefit of doubt but this is my 3rd time coming to this location…read moreafter 8pm and the doors are closed and locked. If the hours of operation have changed that needs to clearly be stated, especially if it says "24 hours". Not really a convenience store if it's closed after 8pm, I'm tired of wasting my gas to come here & this is the closest "convenience" store to me.

Why are you open and don't have your cashier give me a spare propane tank?…read more I come here all the time and the cashier said because he's by himself he cannot get me a propane tank. So if that's the case. I took my money elsewhere. Maybe he didn't want to get me a propane tank and used that as an excuse.

I recently switched from Oil to Propane. They were by far to the least expensive for propane fills,…read moreand for installing a new propane tank. I have never had any trouble reaching someone by phone, they've always been prompt and courteous. Plus, like I said very inexpensive for Propane. Often times more than a dollar a gallon cheaper than competitors. I had my new tank installed February 1924, and I'm getting ready to refill the tank again. I've been keeping an eye on the prices and they are still way cheaper.

we signed up for automatic delivery of propane. we ran out of propane the day before a snow storm…read more We called Dixieland and were told that the soonest delivery was in 9 days. They informed us that they never completed the process to signing us up for auto delivery. Dixieland said it was not their problem. Horrible customer service and administration! The delivery drivers were always excellent.

Wow this place is surreal! I don't think I have met a ruder bunch of men all together in my life!…read moreThen to top it off the way they treated a woman who was just looking for an item and asked for help, was beyond rude. Offered her absolutely no help and she ended up just leaving. These guys haven't evolved from the 1950s. Avoid this place it's not worth the indifference!

The men that work in the store are sexist and dismissive. If you are wanting to use this store-send…read moreyour brother or husband or man friend in. My guess is they will get polite service. The store was well stocked and I found the product (only location in Baltimore that had this item), but I will never never recommend this store to anyone. This kind of discrimination against women went out of style 20 years ago. I feel sorry for the wives of these men.

They are absolutely awesome. They came through when nobody else would I promptly switched to them…read morefor all my propane needs. Thanks again.

Energy-Links came to our rescue today with an emergency delivery after our current provider failed…read moreus. In the middle of a regional shortage, in the face of an impending blizzard, and with no prior customer relationship with us. If you're in search of a company with outstanding character in addition to excellent service, look no further.

Been a customer for many years and even had the system installed by Aero. We are on automatic fill…read moreand they have let our tank run empty for three consecutive months. This last month when we were out I call customer service to try to get fuel sooner than later and they lady on the line said she would try to get us fuel as soon as she could. Called back twice more, didn't get fuel till after 8 PM (first call was 745 am) found out i was 23rd of 23 stops and there was never an attempt to get the driver to my house earlier. Nothing like no heat on one of the coldest day of the year.

My review for 1 star is the billing dept., I have been with Aero for 20+ years, pay every bill I…read moreget every month, then get a bill for like 3 months of pmts, sent it back showing when each monthly bill was paid and ck #'s, they had a finance charge of $.60cents for something not owed, now they send me 2 bills for $.60cents, that had to cost them more than .60cents to print and mail, I DONOT owe!!!

This is a private Uhaul and the owners service is awful. I did have positive experiences when an…read moreemployee is working but not when they are off. If owner is running he will decide to close or open when he thinks he can even when you have reservations and wont come back.

I needed a moving truck last minute and this U-Haul location made it incredibly easy to make a…read morereservation and get the truck we needed. The process was smooth and efficient. The representative provided clear instructions on how to return the truck, making our short move hassle-free. Highly recommend their service!