We have consistently received excellent service from Highlands Pharmacy, particularly when filling our daughter's medication prescriptions. Their customer service team is outstanding, promptly addressing any issues that may arise and ensuring seamless transactions. Notably, Lawrence has been instrumental in providing top-notch support, going above and beyond to meet our needs in a timely manner. His exceptional care and dedication were especially evident during a critical situation we faced, where he provided invaluable assistance. We extend our gratitude to Lawrence and Highlands Pharmacy for their outstanding service. read more

I've had great luck with Highland Pharmacy, and they have always been friendly and respectful. I reorder my prescription over their phone line a week before it's needed, and it's always ready when I arrive. I always greet them with a smile and I've found that I get better service when I'm patient and friendly - they respond in kind. I called today to see if my newly ordered prescription had been received, and the phone was answered almost immediately. The woman I talked to was very accommodating and said the Rx would be ready when I come to get it. I'm sorry so many reviewers have had bad luck there, but I've been very happy with their service at Highland Pharmacy. read more

I want to use a local pharmacy and have stayed with this one as long as I can, but they are very frustrating to try to get prescriptions from. I'll be searching for another local pharmacy. There is an online refill request on their website, but when you put in your request there, it seems to just disappear. When I call, their automated system for checking the status of a refill always says there is no information on it. When I talk to someone they have to put the refill in over the phone again. They are not willing to listen to me about how they need to take the online refill system off their website or make a not about very long wait times when using it. As others have stated, it usually takes a long time to get through to anyone by phone. When you go to pickup a prescription, there is always a long wait- inside and at the drive-thru window, though there are never more than a handful of cars and people waiting in line. read more

This was my first time visiting this pharmacy, and it immediately gave off a warm, family-owned vibe. The staff was genuinely friendly and bilingual, which made the experience feel welcoming and easy. They also have a pretty good selection of items, which was a nice surprise. The downside is the parking--it's rough--and the drive-thru line can be long. Overall though, the customer service really stood out and made it worth the visit. read more

See all

This is absolutely the worst run business you will ever encounter. When you call, you will frequently be on hold for a minimum of 30 min and then the phone tree hangs up on you. They regularly get prescription refills wrong. read more

I have had repeated issues with Highland Pharmacy losing or failing to document prescriptions. Most recently, my provider called in a refill earlier in the week, and when I followed up, the pharmacy stated they had no record at all of the prescription. This is not the first time this has happened. When I asked for escalation, the pharmacist I spoke with was unprofessional and rude, offering attitude instead of solutions. I had to demand that my prescription be filled, despite the fact that this delay was due to their internal process failure. To make matters worse, I then waited over 30 minutes in the drive-thru for my medication with no communication or update. Delays, lack of accountability, poor communication, and unprofessional behavior are not acceptable -- especially when patients are relying on time-sensitive medications. I would not recommend this pharmacy based on my repeated experiences. read more

Worst experience ever...liars never return calls ....I'm sorry don't speak English....they will tell you they will fill you're prescription...never happened over a week of arguing because can't understand them..... Warningthese are clowns read more

Gave one star because it is required, but I would not give 0 star rating, I was on the phone for 20 minutes and no one came on the line, at the end gave a message to text them and call dropped, another pharmacy called 4 times to have the prescription transferred due to the local pharmacy closed for 2 days and needed my prescription, they were not able to get thru to them. read more

Trying to work with this pharmacy from a provider's office is a nightmare!! You either get put on the longest hold of your life, or sent straight to voicemail!! They are never able to answer our questions!! Why did the price for something suddenly go up three times as much?? Who knows?! Certainly not them!! read more

My CNP as a health provider did not recommend this pharmacy due to problems connecting with staff there to consult about her patients. She suggests I go to Menaul Pharmacy, also a compounding pharmacy. Usually I have no success getting hold of them unless I go in in person to talk to staff, and it takes much patience. I have a long history using this pharmacy and it has, unfortunately, gone downhill. A google search (AI which actually was helpful) did state that it is a nationwide problem (understaffing and other problems). High turnover and lack of good training here are mentioned. But the "noise" while waiting for someone to pick up phone advertises how awesome the pharmacists are. I did eventually get hung up on before anyone answered. read more

I find communication difficult. They do not respond promptly. The app appears to work but I am no longer able to find it on Google play. Also, I get very little beyond the automatic response when I utilize its refill option. Currently I am out of a medication ( I requested refill over a week ago ) so I am very frustrated. read more

I have been a customer of Highland Pharmacy for 25 years. Although a rough start after Art Hayman sold business, efficiencies are picking up. Couldn't happen without the expertise of Leo and attention from Rudy Esquivel. Big shout out to them for serving as pharmacy backbone! read more

Always the best service. They are a long time compounding pharmacy or just a great place for your everyday needs. Knowledgeable staff. Kind and considerate staff. Thank you read more

I thought, 'Wouldn't it be nice to try and support local business instead of getting my prescriptions from Walgreens or CVS' I guess I picked the wrong pharmacy to do this... I have attempted numerous times to pick up prescriptions that had been submitted to this pharmacy for over a month. I have received emails and text messages stating my medications are ready. Each week, sometimes twice a week, I attempt to pick them up just for them to say 'I'm so sorry, it's actually not ready -it will be ready next week.' They have even told me that my provider had sent in one of my prescriptions incorrectly -Although I have confirmed with my provider twice, that yes indeed, they sent over the correct scripts. Don't waste your time here, just go somewhere else, anywhere else, maybe Walgreens wasn't so bad? This pharmacy is not what it used to be and obviously not run by the same people that it was years ago, so sad for small business. read more

Avoid at all costs. All the other reviews are true. They will lose your order, if you call you will wait on hold for half and hour only to have the automated system hang up on you and they all know about this. I've spoken to the owner and he has done nothing. Luckily, I've never dealt with rude people there. Everyone I've dealt with has been very nice.....about losing my order and not being able to get through. Though they do try and pass the buck. They just do not care. It's awfully frustrating. They don't care about their Yelp reviews either so there's that. read more

Terrible . No communication. Out of stock on the prescription and did not bother to notify no longer use them for regular prescriptions. Hold times are excessive staff is dismissive. read more

Horribly pharmacy. ALWAYS makes mistakes in filling prescriptions. Minimum of 30 min wait time to reach customer service and then, the system usually ends up disconnecting you before you can talk to anyone, so you go back into the 30 min wait line. They fill the wrong amount. Ship it (and charge you $55!) when you tell them you'll pick it up. Or when you do ask to have it shipped, then hold it on the shelf for weeks, (never calling to tell you it's there). They can't get anything right. Makes we wonder about the quality of the products they're dispensing. read more

Highland Pharmacy - This order was for me to Pick Up, not shipped. - A printed pharmacy receipt from Highland Pharmacy located at 7th Encino Place, Albuquerque, NM, includes transaction details such as medication codes, prices, and an overnight mail fee of $55.00 highlighted in yellow. The receipt shows a subtotal of $199.00, with no discounts or taxes applied, and is dated Tuesday, May 28, 2024, at 14:02:17 MDT. - Pharmacy Near Me - Albuquerque, New Mexico

If you're going to be short staffed and have over 1 hour wait times to pick up a prescription, at the very least have great customer service, but this place doesn't even have that! It's impossible to get ahold of someone over the phone and always get hung up on when it's your turn in the que. read more

Highland is the only pharmacy in New Mexico, last I looked, that creates custom compounded hormone gels, which are a underutilized solution for a wide range of health issues. The pharmacy's service is excellent -- sure, sometimes you have to wait on the phone but this morning Highland picked up immediately and Walgreens had me on hold for 15 minutes. That's life. And ALWAYS the people at Highland are courteous, professional and efficient -- they always solve my prescription problems and get it right. Plus, being the only compounding pharmacy in the state, they ship if needed. Highly recommended. (Besides, I like supporting companies that aren't mega-huge corporations.) I recommend you give them your business. read more

Worst customer service on the planet! It has taken 4 calls to refill my RX in the past month. Can not rely on their phone system to put your RX # into the system. If you try to speak to a live person you will grow old wairing or be hung up on. read more

They need to get organized, I have to go 2 weeks without my medication cause they didn't get my first refill results through their automated service!!They don't really help out, and so disappointed, I pay for my medication out of pocket, makes it worse! read more

No one answers the phone. No one. On hold for 30 minutes and then disconnected. Another hold for 30 minutes. Leo finally made things right but I think I'm moving on. read more

Too bad I can't give no stars. Highland was my my pharmacy for 25 years, then they were bought out by someone in Texas. It went down hill quickly! Fast forward to now, I tried to pick up a prescription. I was the only customer in the store. After standing there for 10 minutes, I finally asked if anyone could help me. Lawrence came to help me and was great. The next month, trying to get a refill, the automated system wouldn't work, the online system wouldn't work. I had to call and order it. The next month, I called it in, and when I hadn't heard anything a week and a half later, I called to see if it was ready. I was told that it had not been ordered. I complained and was asked repeatedly who I talked to, which I of course I don't remember. I asked to talk to the manager, who asked me the same questions and said he would text me to let me know when it would be available. 4 days later, nothing. They are completely disorganized and inept. Go to Menaul or Vintage, as they are great! read more

Customer service is awful. The service at the registers are absolutely the slowest in any business in Albuquerque. They have no since of urgency to get people in and out when picking up prescriptions. Extremely poorly run business. The rating is zero read more

Lawrence is an awesome pharmacy tech. Very kind and helpful. I appreciate his attention to detail and dedication to patients.

awful service... i work in a doctor's clinic and when i call for a patient's medication, i get put on hold for more than 30 minutes... that's not cool !! .and then when they finally pick up, they don't know what they doing, you get put right back on hold. my patients don't deserve this !!! and then when i call back, it's like they are monitoring my calls and they don't answer !!! shame on you highland pharmacy !! read more

Can't ever get ahold of anyone. I called to check on the status of a prescription and never got a call back after leaving voicemails. It also took them 3 weeks to fill that prescription without providing an update as to why it was taking so long. read more

I went in to update my information and Lawrence was the one who helped me. He seen i had a prescription that was put in and asked if I would like it filled. He took no time and made it happen. Much appreciated for Lawrence going above and beyond. Thank you. read more

Nobody answering the phone and waited for a very long time. They said they will text me a couple days when the formula is ready but never received any text. read more

This is a terrible pharmacy--they loose prescription requests, give you conflicting information about how many days until your compounding prescription will be ready (first did not register reordered prescription, then told 24-48 hours, then told 3-5 business days), and generally are incapable of doing their job correctly. I highly recommend that if you care about getting your prescription filled properly and promptly, you find another pharmacy to do it. read more

This place has healthful warm employees that try to assist and make your life easier. They're almost old fashioned with their care they give. If only all places were like this one. read more

Unacceptable behavior from a pharmacy. They don't answer phone calls or even return phone calls, emails or text messages. There is literally no way to contact them, and as a compounding pharmacy, it's not just wildly unprofessional, it can be dangerous. My physician wasn't even able to get ahold of them and was hung up on. Avoid like the plague, which would probably be easier to deal with than this place. read more

This has been now and in the past, a horrible experience, Phone refill system is ineffective, resulting in me doing without my meds, I even emailed them to get medication filled, Medication was due to be refilled on the 3rd I am not getting it until the 23 rd. This practice does not in any way meet the pharmacy standard in this state, or maybe in does. I hope the owner of this place is aware of this, but he lives in Texas. I will give them a rating of one minus one. read more

I'm sure that this place might be good once you get through the moat of difficult communication that they put around themselves. Spent 30 min on hold for the person who answered to give me the helpful suggestion of emailing a pet's prescription for compounding. However, that lovely person gave me the wrong email, which I figured out the next day. That next day I wanted to call to verify that they received it and tried to use their function where you text them and they supposedly call you. No call back. Spent another 30 min to talk to someone who was rather rude and tried to mansplain their wait times and who became impatient with me (I prolly was a little impatient myself but they need to deal with it cuz there's no way I'm the only one). Had to resend the email only for the person on the phone to tell me that 'maybe' they can fill it and that they will call me. Mansplained again about what the respondent's interpretation and reaction to 'this med is urgent' was. Never will I ever use them again. Sucks cuz the info on hold is all about how great a community pharmacy is and how they are so much better than big ones. Going to Menaul Compounding and will keep using Duran's for that community feel. bye bye highland. read more

Highland helped me get my prescription at the last minute. Lawrence was a huge help! He made sure I was taken care of and that I didn't miss a dose in spite of delays from my doctor's office. read more

Bad communication. Rude staff. Refills can take over the time frame they give you. Can't get ahold of anyone to save your life. Waiting over 30+ minutes so far, because they don't have my prescription, which was sent over a week ago. read more

This place gets worse with every passing month. They rarely notify me when a prescription is ready, and when they DO, I more ALWAYS have to ask the cashier to look for it because they claim "it's not ready yet". Today I went for my flu shot -- a little busy when I walked in and filled out the form, but the place emptied out quickly and after OVER an hour I had to go up to the counter to ask when it would be ready -- IT HAD BEEN SITTING THERE THE WHOLE TIME. Nobody called my name or notified me; the staff seemed to have all disappeared, too. No apologies, nothing. I will find another pharmacy immediately. These people are inept and unprofessional. The "quaint little local business with great service" crap is not cutting it. read more

They don't answer the phone, even after waiting for 25 minutes multiple times per day trying to inquire about a prescription. Their online prescription system requires the prescription number, not your birthdate or identifying information. Even my doctor did not have their prescription number. Finally had to have my doctor call the special line to get an answer on the status of my compounding prescription which had been submitted a week earlier. They then said it would take another week when the medication was already overdue. No apologies, no interest whatsoever in customer service. Do yourself a favor and avoid Highland. read more

Completely dysfunctional. Called multiple times over several days to check on my prescription, receptionist was always rude. When it was finally ready, they never called so I decided to go in to see if I could move things forward. Once there they, of course, couldn't find it. This happened to the 2 customers in front of me as well. Best part, the cashier took out a pack of cigarettes and began packing them while I was paying. Will never send a prescription here again. read more

Staff are very friendly and helpful. While telephone wait times are long, I rarely have to call. My doctor puts in my script and Highland texts me when it is done. I purposely try to pick up when most people are at work since they're busy. My meds have to be kept cold and they are always so well packaged when I pick them up. Compared to large pharmacy care- this place has a nice small town feel. read more