Back again! Been in our custom build "Highland Home" now for 6 months. If you have been following our story you will know how upset it has been working with this high custom home builder! Maybe its the hired trades they work with but we still are working on our punch list. Still don't have the "screen" for our front window..maybe they are having it made in China! And our kitchen sink was scratched but of course it was suggested as if I used an abrasive object...so untrue. Our garage doors still have film residue but we were told it's because of the construction around us! Yeah ok...our kitchen was completed but it's not how I first chose it to look like, but they did a quick fix. The smell in one of our bathrooms was from dead mice, but continued at first to tell me they couldn't smell anything. However, fixed! Our landscaper referred by Highland Homes has been out numerous times to fix stuff but at least he showed up even if it took me 2 months to get him here. Half of the so called "trades" come and go and are not here to fix what they thought they were here for. But besides all of this, my home is coming along and I have to admit I do love it. Just so sad I had to write such a review. I believe all intentions were made to make us happy but being the first phase in this area I believe Highland was not expecting the rush to follow. I am sorry I had to be the guinea pig so the other homes were done right! read more

Unfortunately, our experience with Highland Homes does not reflect with reviews that are written here. We are returning to Boise after being gone for several years. We have already purchased a lot just above Lucky Peak. We were looking for a builder that built quality homes but also specialized in building while the homeowner was out of state. It appeared that Highland was a perfect fit. We went to Boise to met with a few builders and after seeing the homes that Highland build and explaining where our lot was and what we wanted to build, we were told that every that we wanted was doable by Nichelle (Sales Agent). Our initial meeting with Nichelle was on a Saturday morning. She said that she would like for us to meet with Mike (the owner of Highland Homes) but he was busy in the morning but would be free in the afternoon. We went to lunch and waited for Nichelle to call us and tell us when and where we would meet Mike. As the afternoon progressed and did not hear from her, we attempted to call her. After two calls and a text that did not get returned, Saturday came to a close and we did not meet Mike or ever here back from Nichelle. It was the weekend and things come up, totally understandable. After the weekend was over and our returned home, Nichelle reached out to us via email. She responded "It was great getting to know you both and hearing your amazing home ideas. :) We would love the opportunity to build for you. I want to get a conference call scheduled for you to talk with Mike Dildine (owner/builder) and Kristin Pugh (Design/pricing) to talk about next steps. Can you give me a day/time that works best? " We immediately began looking at Highland's existing floorplans and within 7 days we sent them back a mocked up floor plan in a software program. We expressed that we are anxious to get going on this quickly because we would like to get the plans completed and the house built. The response from Nishelle was "Thank you so much for that information.... Very Helpful! :) We are excited to work with you and Kristin will jump right into plan design with you. I see you copied her on this email so I am sure she will respond quickly with an available day/time to connect with you." After nine days of hearing nothing from Kristin or Mike, we emailed again to see what the status was. The reply that we got from Kristin was "I appreciate your following up and we appreciate, so much, the interest in our company! The delayed response falls entirely on me. We have been extremely interested in your project off Mores Creek - such a beautiful area - and it's been the topic of conversation everyday within our company. Though it is a difficult decision, we ultimately have to decline at this point. We feel the distance from our current commitments prevent us from taking on a job so far out of the area this year. As we expand our company over the next few years we're hopeful at the opportunity to serve clients outside of just the Treasure Valley. Again, thank you for considering us as a builder and we wish you the absolute best on your future project!" So, it was nice of Kristen to use the Management Technique of the "$hit $andwich". Here you have all three elements of the $hit $andwich: one the flattering or cheerful opening, two the actual news and three the Optimistic conclusion. This has been a huge disappointment for us and waste of our time! We got slow/no responses, there was a lack of follow through (last thing you want to deal with when somebody is building your home), us doing our due diligence, our design time, wasted time on our trip to Boise, etc. read more

We called their office asking about building a 1800 soft home for about $400,000 to $500,000 plus but was told we don't meet their "Price Point" for building. Wow no other option. If that the case then put this information on your web site so we don't waste our time or yours. We were told they would email us a contact for other builders in our range but after a week, no information received. read more

We have been so happy with this builder! We worked with Highland Homes from the home design process on. I can honestly say we will be friends after this process is over (if they can still stand us). We are at the projected budget, and we love the home. My favorite part about the process is the "website" that they create for each client -- that has a running tally of your expenses, the costs of each area -- like doors, a calendar/ schedule with when everything will be ordered and put in, lights, windows, etc., the option to change anything -- like faucet designs for example, pictures of different selections, and a "paper trail" of all your communications. I've heard so many horror stories from my friends, and we have only had a positive experience. read more