Kyle cleaned our carpets on June 11, 2019. Services consisted of entire home carpet clean and "special" spot remover for an extra charge, upon leaving he gave me business cards for referrals and said "we have a 30 day satisfaction guarantee, if you have any issues don't hesitate to call". 24 hours later when the carpets were dried many of the spots came back up, I called Kyle and he came back to look at the spots and he agreed to come back the next day. Next day he called to cancel and we reschedules, he then showed up 5pm just to tell me that he did not have the solution to treat the carpet. After calling several times and days to make an appointment and leaving a message with no response I had my husband call from his phone and "bingo" he answered, an appointment was made for July 3rd which he cancelled claiming car problems, we rescheduled for Monday July 8 at 9am and he never showed up.
I understand that you're never going to get a carpet 100% clean and that spots sometimes come after sometime but not after 24 hours. I do find this company's unresponsiveness very unacceptable and not business like, once they get your payment they want nothing to do with you. read more