We have been very happy with the care my Mother has received so far. She is in assisted living and…read moremost of the staff has gone above and beyond to accommodate her (she is not an easy personality). The physical therapist has been fantastic in getting her up and moving again (she had become bed-ridden). No place is perfect and there have been mornings where she has waited awhile for someone to come but this is not the norm. Communication is not the best but they do call back when I leave a message.

DO NOT send your loved ones to this horrible place! My dear Father walked in here smiling on a…read moreMonday afternoon and by Saturday morning, he was found unresponsive being rushed to the hospital taken out on a stretcher! He was severely dehydrated and numerous blood clots in his legs. He was in a memory care unit and was told he needed prompting and reminders to drink and eat. They neglected him! The staff has no compassion or love. Extremely disrespectful and poorly run! From the beginning, the communication is horrible. Dominique does not know how to return calls. We were given paperwork and contracts after my Dad was admitted. Erica, the Director of Nursing, has the coldest heart if she in fact has a heart. No one could give us an answer to what happened to my Dad. We wanted to pick up his belongings, no one would call us back. So funny that the staff has time on their Facebook page to make videos of them doing the chicken dance, yet they can't give my Father a glass of water! Horrible place. Stay away. Would never recommend!

My mother is 98 years old, and needs many home services. We've come across all type of people, but…read morethe ones that are consistently good (better than good--WONDERFUL) are BrightStar Care (@BrightStarCare.com, 610-254-0600). Dan, Colleen, and Jean are the administrative side, and they are friendly and accommodating and seem to be all-around great people. They have sent us two aides so far, Victoria and Rita, and we love both. They are so warm and attentive, they take very very good care of my mother and are a pleasure to be around. I feel completely comfortable with them in our home, and I am so appreciative the care they give. I can recommend BrightStar wholeheartedly.

John has been extremely helpful with my in-laws. We called Saturday night before Easter at 2AM and…read morehe was there at 8 AM to meet us, Melissa did the assessment and most importantly they got my mother-in-law to agree to have help with my father-in-law who suffers from dementia.

These people are terrific. Dad was up on their Reminiscence wing and they treated him so well…read more House doctors, nursing staff, aides, directors, all of them. Very caring, understanding, accommodating and capable. God love these people that work in this capacity. It is not easy to see once well-established adults deteriorate as they/we age. The Sunrise staff is very sensitive to this and they deal so very well with all of their Residents. You will not go wrong placing your loved ones here. Say hello to both Jessica and Tony up on the 3rd floor for me! They're the best.

Expensive for the poor care they provide. Look around and don't settle on this place unless you…read moreare independent. If your loved one requires care, look elsewhere. Poor management.

Beautiful site chocked full of activities and socialization for seniors…read more - A beautiful dining Cafe. - Elevator for those who need one. - Exercise rooms and classrooms - Standard daily activities - Many other individual activities - plenty of free parking. - there is even a piano which on my 2 visits were being played by members. Just an awesome place and space.

From the owner: Surrey Services for Seniors brings people and resources together to create a vibrant community of…read moreolder adults. Enjoy the Devon Fitness Center, exercise classes, clubs, chef-prepared lunches in our cafe or as Grab and Go, and opportunities to volunteer. Surrey provides free information and referral services help guide seniors and their families. Get where you need to go with Surrey's Transportation Services. Our Home Care Services group provides non-medical care for seniors, including RN Care management, personal care, social companions, and medical procedure transportation.

Very disappointed with this facility. Care from aids is shocking! Wait time for help is an hour…read moreor more before they clean your bottom. Never come when you alert you need to get up from bed. Aids pass it on to other aids when you ask for helpbecause they are too busy they say. Food is awful buy have clean rooms. Meds are given when they can get to you. Would NOT come here again.

Let me start with a couple of positives : Friendly Staff and Cleanliness…read moreNow for rest of the evaluation. My wife had open heart surgery which went flawlessly and was walking 3 days after the surgery with moderate to little effort. She entered your facility one week after surgery and your facility for the next three weeks managed cause her regression : She left the facility with serious fluid retention which was not addressed in a timely manner and also developed blood clots which was probably due to a nearly completely stationery exprerience.One hour a day in PT and 10 hours a day in a chair did not help.No one would help her walk. One of the PT staff actually said there was little corellation between these potential problems and exercize. At night she would ring the bell for help and no one would come. She would be relegated to sleeping in soiled adult depends.Furthermore if you asked to take late afternoon nap, They would want you to change into pajamas. so they could minimize any additional help except for dinner. They have certainly installed some very nice people including the Head Administrator . Unfortunately this does not guarantee good health care. This evaluation pertains to the third Rehab floor. Avoid this place.

I had such high hopes. I was so excited & looked forward to working with Sr Helpers. The sales…read moreperson for this service is amazing that's why I gave it one star. Scheduling did the exact opposite of what I asked for and scheduled exact opposite of what I was sold on. Consistency in care is so important. I asked for the same person Monday & Wednesday (two weeks notice). Friday before, the scheduler said it will be a different person bc they couldn't do Monday (even w two week notice) so Wednesday & Friday and I was adamant that as long as it's the same person, I'd agree to the day change!!! Well the scheduler double booked her so she was 40 minutes late. Asked her about Friday... she said it would be a different person. This is not what I contracted for or asked for. Thursday I get a voicemail saying there will be many different faces for the next few weeks as was discussed. Ah no! That was the exact opposite of what was discussed. So much so I wanted to cancel Friday but was told I'd be charged. Friday comes and the aide comes in and does everything we told the company NOT to do. The aide did not want to sit & get to know my mom, got flustered, blamed my mom & left after 1/2 hour. Now Mom is traumatized. This was the first week!! Called sales and they were very understanding & agreed not to charge for the day the aide left after upsetting my parents. Suggestions when hiring a company: Talk to the scheduler before you sign up bc they are the ones who will make or break you.

Most caregivers are genuine. Due to instability of my mother's care, there were many changes that…read moreneeded to be made frequently. Office staff soon tired of my communication. I asked that no one sort or organize my mothers dresser drawers or closet. First, requested was honored, then owner turned against me in favor of caregivers. Owner actually came to my mother's house, opened a dresser drawer and pulled out a plastic bag. Then said, "See, there's no harm in that". She very much dislikes me and was very, very unprofessional in her tone and with her words. Made me feel like the bad guy in front of the caregiver. Relayed to me that ALL but ONE of caregivers requested a change in assignment b/c I was difficult to work with and my complaints were petty. If YOU asked that caregivers to NOT rearrange or sort a closet or dresser in YOUR mom's home (90 year old mom with Parkinson's and dimentia), would YOU like to be told that there's nothing wrong with that and caregivers just want to help? Since I made my request pretty clear, TWICE, I thought it would be honored. Let me tell you, for certain, that my request was NOT honored b/c "I was ridiculous". This owner at Pottstown will support a client complaint one day, then BOOM, she supports her caregivers. For 200k per year, I expected more cooperation and professionalism. Should have told me a long time ago that some caregivers wanted changes in assignment, because I'm "challenging". But she preferred to throw it at me when my mother returned hospital under hospice. Again, MOST caregivers = good, a few were excellent.

Home Helpers staffed 1-2 aides, on 8hr shifts, 24hrs./day for the past year to care for my mother…read morewhose ailing health was caused by ALS. Family members were onsite almost every day for additonal support and witnessed the wonderful team Home Helpers supplied. We were NOT easy clients, my Mom was extremely particular, yet the management at Home Helpers was able to listen to the very particular requests of my Mom and match her with the most suitable aides. My Mom was able to stay in independent living because Home Helpers never missed a shift. They are reliable, dependable, and adaptable to your loved ones needs.

Unreliable employees. Frequently late for shifts. Both parents on hospice, the unreliability made…read moreand already heartbreaking situation more difficult.

My ill father was recently seen by one of the home care nurses at CarePine Home Health and it was a…read moresuch a great comfort to trust my father's care to such a great team of people. Thank you guys.

From the owner: CarePine Home Health is a leading home health care company providing caring personal care…read moreassistants, nurses and therapists in the comfort of the home. Our services include wound care, home infusion therapy, fall prevention, home exercise programs, pain management, assistance with showers, meal preparation, senior care, transportation to doctor's appointment and other activities of daily living, injuries and many more. We are a Medicare and Medicaid certified and insured home health agency licensed in Pennsylvania. We services the following counties: Philadelphia, Delaware, Chester, Lehigh (including Allentown, Bethlehem, Easton), Northampton, Carbon, Montgomery, Bucks, Berks, Schuylkill, Luzerne(including Wilkes Barre) Lackawanna(Including Scranton), Monroe(including Stroudsburg) Columbia, Sullivan and Wyoming