Highly skilled nurses who know how to manage children! My son comes here for cancer treatment, and…read morehe gets the best team of doctors and nurses to guide us through the treatment cycles! The day hospital and inpatient hospital is completely independent, so getting transferred is time consuming. The pharmacy is the slowest place in the hospital. The pharmacists take their time and waste our time.

Our pediatrician recommended taking my 5 year old little boy to CHOP in KOP. They transferred us by…read moreambulance to CHOP in PHILADELPHIA and I could not be more disappointed. They will recommend reaching out to Family Relations and it's just a line for you to leave a voicemail or you can email them. Nobody talks to you. I pray this review helps to make families more aware of what could happen and I hope this can improve future actions made by CHOP's medical team. My son was on an antibiotic for days not helping our issue and it was getting worse. We checked in at 11am to be told bloodwork was not necessary on my sick little boy. They finally did the labs we asked for and the nurse was not paying attention. She got blood all over us. My son sat all day with no food/water to the doctor throwing the word CANCER at us! We NEED to send you by ambulance to CHOP in PHILADELPHIA for a biopsy because we do not have someone to do it here. We waited from 6pm - 10pm while my family was scared for my son's life for a room to be available in Philly. They made it seem like we would get the biopsy once we got over there and then continued to monitor him on an antibiotic. Our ambulance driver complained to me about her ambulance being too small the whole drive over. We get our room at the Seashore House building on the 4th floor. The nurses tell me MY FIVE YEAR OLD and I were put on a behavioral floor for teenagers. 3 different roommates in our shared room/bathroom during our stay filled with horror stories. We didn't get much sleep listening to what was happening on the other side of the curtain a few feet away from us. Our first roommate was drunk and on drugs ripping his IV out with blood everywhere while he threw up and soiled himself all over our shared bathroom. When he wasn't doing that he was blasting bad language on his iPad or cursing on FaceTime. Our second roommate was a suicidal teenager that took a bottle of pills and didn't want to live and my 5 year old son had to listen to his story while we tried to sleep. Our third teen roommate was blasting bad language on his iPad. I BEGGED for a different room our whole stay to all the doctors, nurses, pediatricians, and the girls at the desk. We were told every day we would be doing a biopsy that never happened by doctors that continued to throw the word CANCER at us daily. My son was on food and drink restrictions daily for the BIOPSY THEY WANTED TO DO BUT DID NOT DO. Every day we woke up prepared for a procedure they told me was happening to have it never happen. I was scared for 4 days thinking my son could have cancer to have us sent home with a simple diagnosis that required no restrictions and a follow up with the pediatrician. THANK GOD my son got to walk out of that hospital healthy to his future but the trauma they caused our family was NOT NECESSARY AND UNFAIR !!! I pray an innocent small child is never put on that floor with teenagers ever again! I wish the doctors would wait to have more medical proof before throwing the word CANCER at a family. Things could have been so much better! I am so disappointed from start to end with our stay at both King of Prussia CHOP and the Philadelphia location. My family had to drive over an hour each way for simple monitoring that could have been done closer to our home if KOP did not transfer us to Philly. All of this could have been avoided if the labs were done sooner with quicker results at KOP. It took 4 days to get simple bloodwork results that caused this nightmare for my family. I pray another small child and their family does not feel the way we have felt from our time with CHOP.

A friend of my mom used to volunteer here years ago. So we were given a 20 minute tour and I was…read moreexcited for it. They offer various therapeutic services, and provide wonderful care. Lisa did an amazing job answering any questions we had. They really take the time to pay attention to detail throughout the entire property and services provided, all the way to the synthetic "dirt" used for the barn. They are very accommodating and inclusive. The facility is well kept, the property was immaculate. They try to accommodate all their patients and needs. I was able to see a few therapists in action. They were all very kind, and knowledgeable. The volunteers are amazing as well. Without them Quest would suffer I am sure. It takes a lot of money to keep this operation going. So they do fundraisers. In the state I live in there is a place very similar to this. Their website has detailed information. I did screen shot some of their key points for all to see here. www.questtherapeutic.com

Used to love this place. If you have a special needs kid, don't go. They were great for years and…read morethen all of a sudden, all of the therapists kept quitting. They then had lots of billing problems. Which we paid for. Their new billing clerk is awful. They cancelled all their kids that had been going there for years and it got where I did not recognize a sole there, They didn't bill the insurance company for months and then when they did, and the insurance company did not pay, they left it to me to clean up their mess. I paid for the things they did not get paid on out of my pocket, even though they did not try to get it out of the insurance company like I had arranged. Thinking this was all of the old money that was owed on our account, they say we owed one amount in September and then when it came to our last visit in November, they suddenly found $360 extra dollars we owed them, in addition to all of the visits between September and November. When I pointed this out, the only response I got was to pay what I owed. I guess in 20 years if they come up with another billing item, I am supposed to pay that to. I definitely would not go back or ever recommend this place. P.S. They are not pediatricians.

Under new management, look elsewhere. My mom was there in 2024 for 5 days, under previous…read moremanagement, they took great care of her and contacted me while I was out of town with daily updates and if they had questions and made me feel very comfortable that she was safe and cared for. I had to go into the hospital in the beginning of 2025 and she returned when they were under new management and I didn't get a single call while she was there. Only the ambulance company contacted me to confirm transportation. I sent her newly filled prescriptions with her and they threw them away, three 90 day scripts. My home health care provider went to bathe her and had to feed her and tell them she couldn't feed herself. Her discharge paperwork had 2 medical conditions that she never had, and they called me for the first time a over a week after she came home to ask if we had her mattress. She was transported there and back by an ambulance company. They were completely incompetent and I wouldn't trust them again.

The nurses and support staff were wonderful once we got to know one another. Our dad loved them…read more But the medical director was uncommunicative and difficult to reach. She redeemed herself the last two days our dad was alive but I can't help but wonder whether it was because she learned who we knew or wondered whether we would sue her. Ultimately, he was there from the end of January until the end of March. We did not receive a diagnosis until the day before our dad died. We had been asking for months. If you must place a parent in a long term care facility, make sure that you visit often. Even the best care team cannot replace family.

Excellent care for our mother who is in a wheelchair and needs a fair bit of help. They do…read moreeverything she needs without extra charges for everything. They do those jobs well. They keep us thoroughly informed. The staff are conscientious and do a great job.

My mother lived in the memory care unit from September to November, 2022. The Hearth management was…read moreextremely professional and skilled. The care team was outstanding. They treated the residents with gentleness and respect. The care team are well-trained and committed to doing their jobs. At other places, the care team are on their cell phones and ignore the residents. My mother moved to The Hearth from Sunrise at Haverford and The Hearth provided much more attentive care, more engaging activities, and much higher-quality food. It is clean and in good repair. Overall, they cared for my mom very well even though she passed away just a few months after moving in. I'm glad I moved her even for the brief time. She received excellent care at the Hearth.

This is a great place if you want your loved one to be neglected. If you want to be lied to about…read moretheir health and the care they're receiving definitely send your loved one here! If you want your family member to sustain physical injuries because the staff neglects them choose the Hickman. Sure, the rooms are nice and the food is okay but the quality of care is horrendous. The Hickman should be shut down.

As a member of the Board of Directors at The Hickman, I am inspired by each staff member who I…read moremeet. They come to their work with a depth of health care experience to serve each resident with an extra dose of kindness and grace. I am very proud to be affiliated this fine organization.

Thank you from the bottom of my heart for the love, care, compassion and friendship given to my…read moremother over the past 7 years while she was a resident there. She really thrived in the past several years with the outings, craft activities, and the continued friendship of those in her home. Thank you...