My mother is 98 years old, and needs many home services. We've come across all type of people, but…read morethe ones that are consistently good (better than good--WONDERFUL) are BrightStar Care (@BrightStarCare.com, 610-254-0600). Dan, Colleen, and Jean are the administrative side, and they are friendly and accommodating and seem to be all-around great people. They have sent us two aides so far, Victoria and Rita, and we love both. They are so warm and attentive, they take very very good care of my mother and are a pleasure to be around. I feel completely comfortable with them in our home, and I am so appreciative the care they give. I can recommend BrightStar wholeheartedly.

John has been extremely helpful with my in-laws. We called Saturday night before Easter at 2AM and…read morehe was there at 8 AM to meet us, Melissa did the assessment and most importantly they got my mother-in-law to agree to have help with my father-in-law who suffers from dementia.

Constant turnover, complete incompetence, and no one to contact to address concerns. My mother is…read morein memory care and had bruises all over her arms the last time I visited. They can't retain the few good staff they have, despite drastically increasing rates. Very poor level of care. Please do not place your loved one here if you have any other option.

Our sister has been at Highgate for the past several years. Initially we were pleased with the…read morecare, activities, and meals. Unfortunately this is no longer true. They have lost 4 executive directors in the past 2 years and the last one, gone since December, has not been replaced. They are on their 3rd physician group in the past year. They have lost receptionists, finance and marketing staff and activities staff. Highgate has not been monitoring response times to the call buttons. Our sister has to go to the nurses office to request assistance for a shower, and several times has either not been showered or showered alone, which she is not safe to do. The monthly activities sheet looks great, but in fact a lot of the activities listed are not done! The residents have been complaining for years about the poor Direct TV reception (analog), but despite the fact that the facility has WiFi the leadership has not pursued switching to a streaming company. Our sister is being overbilled and we have been unable to get this corrected despite multiple phone calls and emails. The physical plant is in sad shape: the dining room was closed multiple times this past year for repairs, the first floor activity room was closed for over 6 months due to leaks in the ceiling and substandard repairs, and the apartments lost heat for a few days this winter. We are actively looking for an alternative facility, which is sad since our sister has made friends here. Genesis leadership- you should be ashamed of your lack of attention to this once lovely place!!!

Just spent 2 weeks there. I will NEVER go back. If I could award a zero, I would…read more The place is focused on its own staff rather then the patients. I was awakened at 5am every day so that the staff could bathe my incontinent roommate before shift change. During shift change, it was impossible to get assistance even after pressing the urgent call bell. Three times I waited over an hour to get help. Most of the nurses were nice, but there was one who kept yelling at me. When I asked her not to yell, she said she wasn't yelling and that she just had a loud voice. The food was awful. I have a restricted diet and the kitchen couldn't manage to get me meals that I could actually enjoy. On several occasions, my dinner consisted of 4 slices of dry bread toasted on one side and a pile of lunch meat, with no mayo, margarine or anything else. I was given a prescription for oxycodone when I left, but my pharmacy wouldn't fill it because it was incomplete.

There should be an option to give zero stars…read more My experience with Wayne Center Nursing and Rehab was extremely disappointing. My grandmother suffered serious neglect during their stay, which ultimately resulted in an emergency hospital visit after they did not monitor her glucose levels properly and she was found by family hypothermic and in Hypoglycemia. The staff at Wayne Center failed to monitor her properly, allowing it to deteriorate to a critical point without taking appropriate action. When the emergency unfolded, the communication from the facility was virtually non-existent. I had to learn from hospital staff how bad things had gotten and was left in the dark about how the situation had been mishandled. The extremely rude nursing staff showed little accountability, and any attempts to get a clear explanation were met with vague responses. I have waited days for the administration to respond and they have not taken any accountability either. Not one phone call to address what took place. I would never recommend Wayne Center to anyone seeking safe, attentive, and professional care for their loved ones. Don't be fooled by the cleanliness, homey feel, or Ginger the support cat that hangs out in the lobby. This facility could have been the result of a patient's death if not found in time.

Beautiful site chocked full of activities and socialization for seniors…read more - A beautiful dining Cafe. - Elevator for those who need one. - Exercise rooms and classrooms - Standard daily activities - Many other individual activities - plenty of free parking. - there is even a piano which on my 2 visits were being played by members. Just an awesome place and space.

From the owner: Surrey Services for Seniors brings people and resources together to create a vibrant community of…read moreolder adults. Enjoy the Devon Fitness Center, exercise classes, clubs, chef-prepared lunches in our cafe or as Grab and Go, and opportunities to volunteer. Surrey provides free information and referral services help guide seniors and their families. Get where you need to go with Surrey's Transportation Services. Our Home Care Services group provides non-medical care for seniors, including RN Care management, personal care, social companions, and medical procedure transportation.

Trident is good up until you close, and then they sell your loan and don't answer any questions and…read morefrankly, are rude about it. Once your loan is sold, they don't notify you, they don't give you a new contact, and you're just on your own.

They were the company which handled closing on a house I sold. Very disorganized. Never sent…read moreclosing documents till the day of settlement even though we asked for them many times in the days leading up to the day. When my agent got to settlement, they weren't even ready. Was supposed to start 11am. Finally got papers forwarded to me 11:57am. Would have been much smoother to have them 24 hours prior to peruse and fix their mistakes which had to happen on the fly. got the paperwork after 12:45 and there were still missing pages. The buyers agent had to contact Trident to get the proper paperwork. Received that after 3:00pm. My agent said settlement is usually the calmest part of real estate transactions. Not with trident. If you want your blood pressure to spike, use them. Of course on their website there are glowing reviews. Don't be fooled