Incredible community with exceptional staff! Residents are very happy and engaged. A gem of a…read morebuilding for many reasons- including its smaller size- makes everything so special and individualized. Great place to work AND love!

This place is phenomenal! I have been working here for several years and it feels like my second…read morehome. There is so many opportunities to grow within the company, and other programs to excel as well. I couldn't ask for a better place to work for. The residents are truly happy here without a doubt. "Life is beautiful" as they say in Brandywine and those words couldn't be any more true as I watch the show go on each and every day

Excellent care for our mother who is in a wheelchair and needs a fair bit of help. They do…read moreeverything she needs without extra charges for everything. They do those jobs well. They keep us thoroughly informed. The staff are conscientious and do a great job.

My mother lived in the memory care unit from September to November, 2022. The Hearth management was…read moreextremely professional and skilled. The care team was outstanding. They treated the residents with gentleness and respect. The care team are well-trained and committed to doing their jobs. At other places, the care team are on their cell phones and ignore the residents. My mother moved to The Hearth from Sunrise at Haverford and The Hearth provided much more attentive care, more engaging activities, and much higher-quality food. It is clean and in good repair. Overall, they cared for my mom very well even though she passed away just a few months after moving in. I'm glad I moved her even for the brief time. She received excellent care at the Hearth.

I am a card-carrying member of "The Panini Generation". We're like the "Sandwich Generation" only…read morewith a lot more heat and crushing pressure. As my mother's dementia progressed, it became clear that her needs were overwhelming what my father could provide and we'd need to find a different solution. One of the things we liked about Symphony Square was that they would allow my parents to live together in an assisted living apartment and have my mom "day trip" to the dementia unit. That never really worked out for a lot of reasons, some of which were in the difficulty my father had in separating from my mom, and some of which had to do with the facility's actual ability to keep my mom in the unit. She demanded to leave, and if she could not be persuaded, they had to let her leave. Licensing like this, we have learned, is more important than it's presented. This is a "personal care home with special services" and as such, if any resident wants to leave they can. No matter what their mental state. The best the staff can do is distract and persuade. So, when my mother decided to walk out and go "home" (where she grew up) on a cold Sunday night, even though they accepted responsibility for her while my Dad went out, in the end she walked out of the place undetected. Five hours later the Philadelphia police found her unharmed in a very bad section of SW Philly. Residents can also not have things like a 'geri chair' (big rolling easy chair) or rails on their bed to keep them from falling out because their licensing does not permit 'restraint'. As a result, my mother went to the ER five separate times from October - November because she fell out of her bed. Rolling easy chairs (but not wheelchairs) and bed rails are considered restraints. Ok. Here's what I'd say. Everyone who worked at Symphony Square was very nice and accommodating. The place is high-end hotel beautiful. The assisted living area was fine, with activities and decent restaurant style dining. They are very passive, in that nobody will take the initiative and actually pro-actively do something, you have to ask for them to do anything. ASSISTED LIVING is FINE. We DO NOT RECOMMEND the "MEMORY CARE/DEMENTIA" unit. Structurally, the design is very poor. Hallways lead to exit doors. Exit doors have windows either out to the garden or to the main activity area. Dementia patients are naturally drawn to activity, and they want to go where things are going on. That they can't is very upsetting to them. A good design has exit doors along the side of the hallway, and the hallway ending without an exit. Circular units are great, because the resident can safely wander but not find a way out. The carpet pattern is busy (should be a single shade, lighter, with dark boarders at the bottom of the wall) which makes it challenging for them to walk. Alzheimers and Dementia patients have visual issues and need different cues to navigate. Also they generally can't "watch" TV and prefer sound and music. The unit is small with 12 beds and up to 4 'day trippers'. They post activities each day but whether they actually happened seemed to be up to the staff if they wanted to or not. Many times the patients were parked in front of the TV and the staff went to text on their phones and talk to each other. There seems to be little training and oversight of the staff on a day to day basis, and there is getting to be some significant turnover. The staff mean well, but they clearly aren't given any kind of direction or incentive to do things with these residents, and so they don't. The breaking point for us was finding our mother completely naked in her room, no clothes anywhere nearby, incoherent and cold. Nobody could tell us how she got that way, and management just kept insisting their staff would never do that. Except they did. Please look elsewhere for Dementia or Alzheimer's Care. Understand that design matters a great deal for these vulnerable residents and good oversight of staff even more. This place is not what you need. For Assisted Living, it's great.

Symphony Sq has friendly, knowledgeable and caring staff. Amazing food in a beautiful dinning room,…read morefantastic activities programs, skilled home care, therapy, and hospice. There are several physicians who have privileges there and if you need to go to a specialist, they provide transportation. The building is very secure, parking garage is private and their several receptionists are responsive. The memory care unit has a wonderful caring staff, very attentive to the residents needs. I have the privilege of visiting Symphony Sq a couple times a week for over several years. It is my pleasure to continue for several more.

My mom is currently a resident at Sunrise of Abington, the staff is both caring and attentive. They…read moremade her feel right at home instantly and made a very difficult time in her life (transitioning from her home to an assisted living facility) as easy as possible. My mind is at ease knowing that she is in good hands.

My parents moved in march 2022 and rent is being raised January 2023 almost $500!…read moreShould have been more honest and let them know every year it goes up this much! Maybe get rid of the mice with that increase!!@

Facility is newer and very nice. Quality rooms including indoor and outdoor community spaces. The…read morestaff and workers care. The residents are friendly and welcoming. Independent living with additional personal care assistance as needed. Engagement program with daily activities. We have experience with other Senior Living options and The Residence at Bala Cynwyd rates high.

I had the pleasure of watching Shundra, the Engagement Assistant for Reflections, lead three…read morewonderful and engaging activities: resistance training, chair aerobics both accompanied by music, and a session on history and current events. Her patience, passion, and genuine care for the residents were evident in each activity. Shundra brings energy, knowledge, and heart to everything she does, and she is truly an asset to LCB Senior Living in Bala Cynwyd.

My parents reside here and they absolutely love everything about the Beaumont. We have been there…read moreto visit them often- and everyone that works there goes above and beyond to make certain they (and everyone)are happy. We spent Mothers Day there for the brunch and the spread of food was unbelievable! Looking forward to Thanksgiving there this year as well. Security is top notch and again, everyone there is very attentive to all the residents. Not a bad way to spend your senior years, surrounded by good people, friends and lots of activities!!

Negligent. A good friend has a parent living there and they are fine as long as you are healthy,…read morebut heaven forbid you get dementia and then get sick, they take a very hands off approach, "oh well, you are getting old, time for hospice." And so they don't run necessary tests and you have to advocate very hard for basic care. You are seen as expendable. You sign your life in blood when you "join." Not worth the money if you ask me.

It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.

Thank you from the bottom of my heart for the love, care, compassion and friendship given to my…read moremother over the past 7 years while she was a resident there. She really thrived in the past several years with the outings, craft activities, and the continued friendship of those in her home. Thank you...