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    Echo Lake Senior Living

    5.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    Senior Helpers - Dementia Care

    Senior Helpers

    2.3(4 reviews)
    5.7 mi

    I had such high hopes. I was so excited & looked forward to working with Sr Helpers. The sales…read moreperson for this service is amazing that's why I gave it one star. Scheduling did the exact opposite of what I asked for and scheduled exact opposite of what I was sold on. Consistency in care is so important. I asked for the same person Monday & Wednesday (two weeks notice). Friday before, the scheduler said it will be a different person bc they couldn't do Monday (even w two week notice) so Wednesday & Friday and I was adamant that as long as it's the same person, I'd agree to the day change!!! Well the scheduler double booked her so she was 40 minutes late. Asked her about Friday... she said it would be a different person. This is not what I contracted for or asked for. Thursday I get a voicemail saying there will be many different faces for the next few weeks as was discussed. Ah no! That was the exact opposite of what was discussed. So much so I wanted to cancel Friday but was told I'd be charged. Friday comes and the aide comes in and does everything we told the company NOT to do. The aide did not want to sit & get to know my mom, got flustered, blamed my mom & left after 1/2 hour. Now Mom is traumatized. This was the first week!! Called sales and they were very understanding & agreed not to charge for the day the aide left after upsetting my parents. Suggestions when hiring a company: Talk to the scheduler before you sign up bc they are the ones who will make or break you.

    Most caregivers are genuine. Due to instability of my mother's care, there were many changes that…read moreneeded to be made frequently. Office staff soon tired of my communication. I asked that no one sort or organize my mothers dresser drawers or closet. First, requested was honored, then owner turned against me in favor of caregivers. Owner actually came to my mother's house, opened a dresser drawer and pulled out a plastic bag. Then said, "See, there's no harm in that". She very much dislikes me and was very, very unprofessional in her tone and with her words. Made me feel like the bad guy in front of the caregiver. Relayed to me that ALL but ONE of caregivers requested a change in assignment b/c I was difficult to work with and my complaints were petty. If YOU asked that caregivers to NOT rearrange or sort a closet or dresser in YOUR mom's home (90 year old mom with Parkinson's and dimentia), would YOU like to be told that there's nothing wrong with that and caregivers just want to help? Since I made my request pretty clear, TWICE, I thought it would be honored. Let me tell you, for certain, that my request was NOT honored b/c "I was ridiculous". This owner at Pottstown will support a client complaint one day, then BOOM, she supports her caregivers. For 200k per year, I expected more cooperation and professionalism. Should have told me a long time ago that some caregivers wanted changes in assignment, because I'm "challenging". But she preferred to throw it at me when my mother returned hospital under hospice. Again, MOST caregivers = good, a few were excellent.

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    Attentive Home Care

    Attentive Home Care

    5.0(1 review)
    15.6 mi

    I can say enough about Attentive Home Care in Upper Darby. The owner is wonderful, caring, always…read moreavailable to answer your call and ready to help however she can. I contacted the agency to help with an old friend in dire need of home services. She now has a kind and compassionate caregiver that she really likes. We were involved with another agency, and it was disastrous. The aides were all very young, not very caring or kind and constantly on the phone. If you're looking for great care, forget the others and call Attentive Home Care.

    From the owner: * PA Licensed Home Care Agency * Affordable Rates - Helps you Manage Costs * Provides Personal…read moreCare, Companion Care, Respite, Light Housekeeping. Medication Reminders, * Hourly, Weekend, Overnight, Live-In Care & Live-Out, in Private Homes, Hospitals & Nursing Homes * Excellent Services provided by a supportive and experienced team of Caregivers, Certified Nurse Aides, Home Health Aides and case managers * Serves Private Homes, Nursing Homes, Rehab Centers and Hospitals * FREE Home Care Assessments * Conducts Employee Criminal, Professional and Personal Background Checks * Serves Chester, Bucks, Delaware, Montgomery and Philadelphia Counties. * Available 7 DAYS per Week & 24 Hours Per DAY * Bonded and Insured At Attentive Home Care, we believe that caring, commitment, experience, reliability, professionalism and exceptional care are the ultimate hallmarks of caregiving. We believe that finding a home care agency where staff members and home caregivers truly love serving others are important to you and your Loved ones.

    Echo Lake Senior Living - retirement_homes - Updated May 2026

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