About one month ago, I needed to find a new agency to provide companion services for my mother who…read morelives in a nursing home. We had used a couple of other agencies over the years, but due to the pandemic, we had to make a change. I wanted to let people know how great of an experience I've had with Senior Helpers in Harleysville, PA. I called one day letting them know we were looking for someone to come in 6 days a week. Within 2 days, they had staff in mind to cover my mother's shifts! Staff were COVID tested and ready to go the following week. I was also impressed that I was recently given the opportunity to meet the owner and a prospective companion in person on a Saturday. They really work hard to make sure our needs our met!

After a recent visit to visit my Dad (82 years old) realized he was needing some additional help at…read morehome after my Mom's passing last year. With me being out of state, I had limited time on my last visit to get everything coordinated. I reached out to multiple companies that could provide personal care and some companionship. After interviewing many companies, we picked Senior Helpers. From my initial call inquiring about services to our in home assessment, I was impressed with them and how they engaged my Dad. The next day they set up a few intros with potential caregivers and we found our Sarah. She has been amazing for my Dad and filled what was missing in his daily routine. The office team's communication has been great, keeping me updated on his progression. Being out of state, it has really made me feel a little more easy that he is in good hands. Can't say enough about Senior Helpers team. Dave J.

Leaving zero stars!…read more Working for Senior Helpers is terrible. They advertise that you are hired thinking you'll work 40+ hours a week because they tell you that the company has over 150 clients and are constantly onboarding new ones everyday, but the caregivers are begging and fighting for hours. When addressed with management they claim it's because your availability isn't open enough so you change it and nothing happens. You then learn that working overnights is going to get you the most hours so you do that, until one night your at a clients thinking you're having a stroke and the on call service who is AI refuses to transfer you to an actual human and when an actual human calls you it's 7 hours later. You then provide a work excuse and still get told that you're banned from working overnights nights. We also have clients through the VA who have been left without caregivers because they don't have anyone on call for emergencies, meaning bed ridden clients are left alone in their own filth all night. Let alone the company still sending us to abusive clients and making us work in uncomfortable situations because they aren't telling us that clients have a different sort of lifestyle so when showing up and the clients asks if we're comfortable, how are we supposed to say "no" and leave. They also say they pay the caregivers for mileage... they only pay for mileage if a client is your vehicle. And they claim drive time is paid but only over 30 minutes away and it's at 7.25 per hour. Scheduling doesn't know how to use a GPS and doesn't schedule caregivers enough time inbetween clients making the clients and families upset with us caregivers. The owners are husband and wife, with an office manager who is the sister of the one owner, the owners sons girlfriend works in the office and they've hired an Articifical intelligence to run their after hours call center. I've also noticed they've removed every single negative review that's been left. In the almost 5 months I worked for them, 75% of my clients complained about the office staff and scheduling and 25% of them have left. I would not recommend this company as an employer or to care for your loved ones.

My sister had a traumatic brain injury. I hired senior helpers to come the day after discharge from…read morea nursing home. NOT ONE PERSON informed me about their financial policy and relationship to treatment. On the day that I thought was planned no one showed up. I called and they said that treatment begins 2 weeks after payment. I had no idea. If they told me I would have been happy to send immediately. The woman on the phone said she could take credit card payment immediately and try to get someone for the next day. They did not On the next call they said they could not come for several days. I am in New York and she is in Lancaster PA alone going out on the road, confused etc. On the day they came (5days after original planned start) they could not get in. Her friend called police and EMS found her under the bed and brought her to the hospital. They apologized for what they called "confusion" but not their neglect. THEY ALSO CHARGED ME FOR THAT DAY!,

They don't except the medicaid waiver program, I wish they did bc they seem like they are a great…read moreagency

YPYW is fantastic all around. Both the owners and the staff are naturals at caregiving. They are…read morecompassionate, but also upbeat and positive. My parents look forward to Karen arriving, and she is a tremendous help! She keeps the house and them going, and it gives me peace of mind knowing that they are in the best of hands. Wonderful small business, we are so happy that we found them!

I have been working here for around 2 months and its a great atmosphere.All of the caregivers are…read moregreat and always communicate. Our clients are always happy and so are their loved ones. We strive to hire and have the best caregivers we can find. We are open 24/7 for questions and concerns.

My dad needed full time health care at home for several months in Collegeville. After a very brief…read morestay at Cathedral Village in long term care, we decided it was time to bring him home. We had already fired out first at home care company when we came upon Assisting Hands. What a difference!! All of your care takers were excellent. They were thoughtful, treated my dad with dignity, loved dogs ( a must) and went about their business with such respect and care. We could not have asked for more. This company is top drawer. Do not hesitate to call them and seek out their services. You will be pleased!

Made my grandmas transition back home so easy. Ty is great, responds very quickly and helped with…read moreany problem my grandma had, very good rates as well.

From the owner: In home care; companionship; light housekeeping; ADL; personal care; specialized services;…read moremedication reminders; companionship;transport

First I want to clarify that even though patina is listed as home care, it is not home health care…read moreFor older people requiring assistance with the activities of daily living. It is a full scale physician practice which provides all services, and incorporate home nurses in the event Do you need a physical exam or some other hands-on care. These folks have figured out how to deliver quality healthcare efficiently. Each patient is assigned a "health champion" Who is virtually always available and will arrange for whatever kind of appointment you need, or answer any question that you might have. In addition, you are assigned a primary care physician, and a home nurse for those situations, like a physical exam or a serious illness, where do you need someone to visit your home. All other care is given over their video app. Unfortunately at this time this is only available to people over 65. I can't recommend them highly enough. For the first time in years I feel like I really have a doctor, and supporting staff I can really rely on. Previous to this I was using Doylestown primary care in Buckingham. For the last two years my primary care physician has spent well over half my 15 minute session trying to sell me on statins even though I told her that they are too controversial at this point and I do not wish to take them. I was with this Buckingham group for 42 years, and they used to have real family doctors who really knew their patients.Now it just seems like their care is almost robotic. I am absolutely delighted that I found patina.

From the owner: Patina is primary care designed to profoundly improve healthcare and aging experiences for older…read moreadults and their loved ones. We prioritize building trusted relationships, understanding individual goals, and creating tailored care plans. Patina offers rapid responses, specialist coordination, and connection to community resources, handling administrative issues so patients can focus on living their best lives. Their unique model combines in-home care with virtual and in-person visits, providing quick and convenient access to care. With a focus on humanity, healing, and lifelong care partnership, Patina empowers individuals to live fully and independently while anticipating and addressing age-related changes.