my husband was discharged from abington hospital 2 days ago. I met with a nurse from Abington…read morehopice care. she was very uncooperative. I am a nurse and I don't want people coming in and out of my house.becuse of covid 19 and my husband's wishes. I tried to explain this to her but she was rude and asked me "what kind of nurse are you?" as if that really matters. I'm proud to say I'm a LPN. then she said "it seems like you are not happy because you are not getting what you want" all I wanted was Hopice for my husband without people coming to my house. I didnt think that was too much to ask. she told me it was against Medicare regulations for m husband to be on hospice and not have nurses come to my home twice a week or more. when I explained to her that our children and family members are all on board with my husbands care she said " you're saying all the right things, that's so nice" in a very patronizing way. I will not be treated like this by anyone so. I went with another company. abington Hospice should be ashamed of themselves for having a person like this represent their company. we have a Hopice care agency now. The nurse will see my husband through Tella health.

Not happy with the facility. Charged my credit card for services because they said my insurance did…read morenot cover. Found out that my insurance did cover the services and they never billed them. Do not use.

Hospice itself is an amazing tool to help keep the person you love comfortable during their…read moretransition to end of life. However, it's the staff at caring Hospice that sets it apart. At no point did I feel unsupported. They cared for my grandmother like their own, but also made sure I felt supported and my children had coping resources for our loss. I need to especially point out the care of our CNA, who transitive into our home and grams care take so gracefully and organically is hard to believe she wasn't here all along. The social worker, RN and pastor who openly listened to my concerns and addressed them individually and with "CARE". At one of the worst parts of my life, I also felt cared for. Thank you for helping my loved one transition with kindness, dignity and respect.

My journey with Caring Hospice started in early June of 2025. my father was pleasantly confused and…read morehad Cancer. Everything was good at first but quickly turned bad on June 29, 2025. My father was on their service and in a Skilled Nursing Facility. He experienced an injury at around 4am which was believed to be a fall with a possible right hip Fracture. I was not called til after 11am by the nurse on weekend call, who was also the program Director Michele Zahumensky. She sounded that she was either experiencing a medical emergency or was highly intoxicated. She was slurring her speech. Later in conversation she stated she would order pain management, a mobile X-Ray, and would not be going to see him then stated "I am now going back to sitting on my deck and finishing this bottle of wine." At around 3pm I received another call for another nurse from Caring. She stated that she was going to do a visit with my father since Michele had not gone to see my father or put any orders in or seen him. Within 30 minutes I got a call back from this nurse stating she found my father in pain with deformity to his right leg. She asked to send him to Emergency Room for x-ray and pain management due to the deformity and my father was asking to go to the hospital. Once at hospital it was found he did have a hip fx. He was admitted to hospital for a week to manage pain. Once discharged from hospital my father had declined to point he was not conscious and did not know when people were there to see him. My father passed away July of 2025. When he passed all I got was a voicemail from caring hospice stating "your dad ceased to breath." They then just hung up. That is very ignorant and unprofessional if you ask me. I feel the delay in my father being seen the day of injury played a part in his decline. I also feel that a manager who accepts to be on call should not be drinking alcohol during their on call shift. When I spoke to my fathers nurse and expressed my concern with Michele's actions, she agreed that he drinking hindered he ability to manage and care for patients. I reached out to Michele's direct boss a Randy (sorry can not remember his last name) and also the owner of the company with no return phone calls. I feel now they approve of this behavior. I would not recommend or use this company again.

These amazing folks came into my home when we needed them the most. Their staff was available 24…read morehours seven days a week and I never ever felt alone. End of life care is very frightening for our family but I cannot express to you how this team surrounded us with their arms and education and made our loss a gentle passing. I highly recommend.

I was getting ready to place my mom in hospice care when her physician recommended I reach out to…read moreNJ Health and Hospice. Although we were dealing with all of the emotions of end of life, the team at NJ Health and Hospice was professional, empathetic, and provided everything my mom and my family needed to get through this difficult time. Amazing people!!

The hospice RN laughed, scrolled on his phone, and called my dad the wrong name during our meeting…read moreto discuss transitioning into hospice care for my dad. I am a 28 year old girl who just lost my father - this inevitable stage of care was hard enough for my family to face and one of the final hours we had with our dad was wasted in the presence of someone who lacked such basic, fundamental interpersonal skills let alone respect and human decency. Truly a horrible experience, and one that will unfortunately always be associated with our memories of my dad's final days. My dad's name is Steve. Not "the patient" and certainly not "Richard".

Absolute worst! they sent us a nurse who was not qualified to manage my dad's wound. We did have a…read morecouple decent providers, but the owner kept sending different people, some were knowledgable, some were not. Sometimes they showed up without calling and sometimes they didn't show up at all. They were disorganized about ordering supplies, leaving my dad with no treatment for days. Without the consistency, the wound got worse and he was in horrible pain. Communicating with the owner was nearly impossible. When we finally reached her, she was extremely unprofessional and unhelpful. The whole experience was unprofessional from the start. When we moved to a different company (Trinity), my dad got a thorough assessment with a holistic treatment plan that included the therapies he needed and treated him as a whole person. KeystoneCare never did that. They were disorganized and haphazard. The whole experience added a huge amount of stress and anxiety to an already difficult situation. I wouldn't wish this on anyone.

This is a great facility. Beautiful updated rehab Unit and Gym. The staff is so friendly and…read morehelpful and the Rehab staff does a great job to get people ready to return home!

Terrible place . Do not send your loved ones there!! They are so understaffed and do not care about…read moreanything and will not take good care of your loved one. It is nasty there! Please Please do not go there!!

My mom had Alzheimer's, was living at Watermark Logan Square (currently called Logan Square…read moreRehabilitation & Healthcare Center) since 2016, and her doctor recommended hospice in early June 2022. The doc suggested Compassus, as the center's physician was also the director of the hospice at that time, and I thought it was probably easiest/best to choose a company that was integrated with my mom's normal care. Initially, Compassus seemed great. The chaplain/salesperson I spoke to when we signed up for Compassus was very sympathetic and helpful. The first couple of nurses who visited my mom and the social worker were all very nice. But I was very disappointed with Compassus once my mom was in regular care with the company. I never received communication or support as told I would before hospice began. Eventually (after a month), I heard from one of the nurses every Monday, and then she went on vacation for a week, and I never heard from her again. I heard from the other nurse, who I believe was also the case manager, 3-4 times over 4 months. I spoke to the social worker 3x before my mom died. Was never updated when the hospice aide visited my mom (I was told she visited every week, but I have no way to confirm). I asked multiple times if volunteers could visit my mom, as this was offered when I signed up for Compassus and it was appealing to my sister and me because we work full time and couldn't be there everyday. As far as I know, volunteers never visited my mom, though I know the volunteer coordinator visited at least twice. I always heard that hospice made things so much easier for families, but that was not my experience with Compassus. I continually had to follow up to get updates on what was going on with my mom, to inquire about medications prescribed, about how often she was being visited, etc. Watermark leadership and staff are pretty horrible at communication, but I had to put more effort in to communicate with Compassus because I couldn't just stop in and see them like I did with Watermark staff when I visited my mom. Once, I had a conversation with the hospice nurse about her/Compassus care team's recommendation for meds for my mom. They recommended standing dose every 3-4 hours of Ativan and morphine as needed. When I spoke to a Watermark nurse the following week, she said the order provided to them was actually the opposite - standing order of morphine every 3-4 hours and Ativan as needed. That's a big difference. When I told Compassus, they said they were going to change the order. They never did. I'm not a clinician and was happy to do whatever was recommended by her care team, but I find it concerning that the regimen communicated to me was never implemented with my mom. After my mom died, the Compassus social worker and a grief counselor called me. I never heard from the nurses who visited my mom every week. I received a sympathy card in the mail that was completely generic - didn't even name my mom, just "your loved one" and signed "her hospice clinical care team". Not personalized at all. I would not recommend Compassus. The people in the office (sales person, social worker) are nice and say the right things. But my sister and I did not receive the communication or support we expected from hospice, and I can't say whether my mom did either because I never saw any of her regular nurses or aides visiting her at Watermark. Lastly, I received a letter after my mom died to say that I'd receive a survey about my experiences from a third party organization. She died in early October 2022, and I have still never received that survey. Which just makes me believe that Compassus is not interested in actually improving.

Terrible, terrible experience. They should not be in the hospice business - in fact, they are owned…read moreby a private equity company. My mother suffered without pain medications for hours after coming home from the hospital under Compassus hospice supervision. The pain medications were not delivered as promised and the nurse who arrived told us he was "not allowed" to carry pain medications in his car. We have since learned that Compassus has too few nurses in the area, and that most hospice organizations require that nurses carry "care packages" in their cars for just such an occurrence. We have since learned that Compassus has too few nurses in the area, and that most hospice organizations require that nurses carry "care packages" in their cars for just such an occurrence.